Costs of Support
Even if connectivity is reliable between you and your offshore outsourcing partner, the costs of telecommunications can be significant. Travel may also be required on a regular basis. It may be necessary for the management of the outsourcing partner to visit with you on a regular basis. Depending on the distance, travel costs can be significant and can eat away at the savings produced by outsourcing.
What can you do to help keep support costs under control?
Use voiceover IP (VoIP), instant messaging, and IP-based video conferencing solutions for communicating with your outsourcing partner.
Build travel expenses into your budget along with your calculations for the overall cost of outsourcing. Don't be surprised by these expensesanticipate them realistically.