Home > Articles > Software Development & Management > UML

Introduction to Implementing IBM® Rational® ClearQuest®: An End-to-End Deployment Guide

This chapter offers a quick overview of the major activities you'll need to know to move around the inside of IBM Rational ClearQuest.
This chapter is from the book

What kind of consumer are you? Are you the kind who buys a new product off the shelf, takes it home, carefully unpacks the product and accessories, and then begins to meticulously read through the instructions or user manual? No, of course not. That's a rare person, one who should be watched closely and not trusted with sharp objects.

Most of us react to the purchase of a new product much the way a four-year-old reacts to a freshly wrapped present on Christmas morning: We tear right into it. And so you may find yourself sitting on top of a newly installed defect-tracking system, proud of your team's accomplishment, but still a bit foggy on how the thing actually works. So, let's walk through some of the basics of ClearQuest navigation.

By no means is this chapter a comprehensive list of all the features and functions and doodads included in your ClearQuest release; rather, this is just a quick overview of the major activities you'll need to know to move around the inside of the application.

ClearQuest is a customizable defect- and change-tracking system, designed for working within a dynamic environment that requires steady workflows but also offers the ability to change on the fly. However, using the application itself is not too complicated. ClearQuest can manage every kind of change activity associated with software development—even with the base install.

As you grow familiar with its capabilities, you can begin to customize the application and realize its full potential. It shortens development lifecycles by unifying your entire team around a single process for defects, enhancements, and artifact modifications, as shown in the following examples.

  • Development engineers can identify and prioritize action items that deal with their sections of the code.
  • Test engineers can track the status and resolution of change requests to verify software quality.
  • Project managers can get an overview of the effort, allowing them to better allocate development resources, streamline workflow, and accurately determine release dates.
  • Administrators can integrate with ClearCase or another existing tool and customize it to fit the organizational needs.

For a complete and comprehensive overview of how to use ClearQuest, you're going to need to break the plastic seal on your user manual and commit yourself to some in-depth (and viscerally stimulating) reading. Or you can trap your team's ClearQuest administrator in the hallway and grill him or her for answers to all of your problems (most of which should probably relate to ClearQuest).

For the four-year-olds at heart, grab a bar of chocolate and settle down to read this chapter. At least it will provide you with the basics, and then you can move on to more complex topics at your leisure.

ClearQuest Fundamentals

[T.4.1] As you've probably already discovered, ClearQuest includes multiple interfaces into your data repository, for streamlined and consistent submission of change requests and easy access to the data within the underlying databases. With any standard installation, your system will include a complete change request lifecycle solution, which will allow your team to get up and running quickly. Right out of the box, ClearQuest allows you to immediately begin tracking your critical activities, such as assignment of tasks, prioritization of enhancements, and the all-important allocation of your limited resources.

[A.4.1] For those of you with a more robust set of applications in your change management ecosystem, ClearQuest also provides integration with those critical applications and management systems, such as ClearCase and Unified Change Management (UCM). Whether you are accessing ClearQuest from Windows, UNIX, or the web client, the basic capabilities remain the same: Users can submit change requests, view and modify existing records, and create and run queries.

Digging a little deeper into the mechanics, ClearQuest uses a three-tier architecture, as shown in Figure 4-1.

Figure 4-1

Figure 4-1 ClearQuest architecture

The first tier includes the various ClearQuest clients. Of course, for the web component, you will need to use a supported web browser. For the e-mail client, your administrator will need to configure the environment to allow ClearQuest requests through your e-mail server. To allow the ClearQuest e-mail reader to pull information into the systems, you'll also need to set up a dedicated e-mail account for ClearQuest. (ClearQuest supports Apache/Rational Web Server.)

The second tier includes the core ClearQuest functions, including application logic and business rules. These APIs implement your specified business rules and regulate all access to the ClearQuest database.

The third tier is a relational database where ClearQuest stores change requests and metadata, such as user tables.

Future chapters provide more information on how to link existing systems to ClearQuest and how to further integrate ClearQuest within your change management ecosystem.

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020