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T: Look Carefully at Automated Call Distribution Units

Issue: Automated Call Distribution units (ACDs) are highly customized and heavily software-dependent pieces of equipment. Therefore, their restoration in a disaster could be slow due to long lead times for replacement equipment. What’s more, they often represent the cash register for organizations, since they manage large volumes of inbound calls.

Action: If you can’t afford to do without your ACDs, make sure that you don’t have to. Focus your disaster planning on restoring or replacing this essential equipment as a top-level requirement.

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