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S: Where Is Your Voice Mail System?

Issue: Voice mail can be indispensable for command and control in a disaster. However, if your voice mail system resides onsite, chances are that it could be toast in a building-wide disaster.

Action: Develop fallback procedures that use a commercial voice mail vendor. If you can activate outside voice mail quickly, your normal telephone numbers can be call-forwarded there, as described in part 1 of this series. Remember, by keeping these changes transparent to end users, you give yourself every advantage for command and control!

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