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N: Do You Know How to Use the Recovery Center Phones?

Issue: Many feature-rich phones are very complicated. Almost everyone has had the experience of having to ask how to use unfamiliar telephones, and the recovery center may have some very high-end equipment. Are you snickering? Transfer a call on your own office phone right now—without dropping the call. Many people can’t.

Action: Take a look at what type of phone system is in place at your recovery center. Is it easy to use? The preference is for regular touch-tone, analog telephone sets. If these are unavailable, get some documentation information and train your personnel in advance, to avoid unnecessary delays.

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