Home > Articles > Information Technology

  • Print
  • + Share This
Like this article? We recommend

Disaster Recovery Planning for Local Calls

In much the same fashion as redirecting 800 numbers, "local" telephone numbers can be redirected to alternate locations. And if you’re really clever about it, you can arrange your disaster plan to allow you to redirect incoming numbers yourself. This capability is important for several reasons. Consider the example I cited earlier, when I recommended that you immediately ask for a supervisor when redirecting 800 numbers. The same principle holds true when you call the local telephone company to redirect your local numbers. Now suppose you own a small heating and air conditioning company with 15 employees and are affected by a flood. Across the street, Citibank has a call center with 1,000 employees. Whose call do you suppose that telco supervisor will take first—yours or Citibank’s? Or suppose that when you call the local telco you get a busy signal because many other companies are out of service and they’re all calling. Your odds of timely restoration of your service just became about the same as being the seventh caller to a radio station for Garth Brooks concert tickets. By planning ahead, you can beat those odds.

As a result of installing remote access to call forwarding on critical lines, you’re in control. You simply dial the access number given you by the telco and follow the simple voice instructions. If you want to hear how it works, dial this number right now: (972) 224-4900. You’ll get the following voice prompt:

"This is your remote access service. Please use a touchtone phone. Please enter the number you want to be forwarded."

Since you’re not a subscriber, you won’t be allowed to go any further, but if you were a subscriber, the service would prompt you further:

  1. Enter the number that you want to forward—say, (214) 888-1300.
  2. Enter your four-digit personal identification number (PIN).
  3. After the PIN is entered, the system asks what you want to do. Enter the same call-forwarding code you would enter if you were actually at that phone. Generally this code is *72 or 72#.
  4. Enter the number to which you want your calls forwarded. This number can be your home phone, your cell phone—in fact, any working phone number in North America. (I’ve never tried forwarding to an international number, but there’s no technical reason why that won’t work.)
  5. Hang up. Immediately, all calls are forwarded to the alternate location.

What’s the cost for this service? About $1–3 per month.

I’ve recommended and used this service for large and small companies alike. One large client, a major airline based in Dallas, was plagued by the winter ice storms that sometimes hit the city. They had figured out the command routing for their 800 service a long time ago, and in fact were probably one of the first companies to use that service in the 1980s. The local service remained problematic for years, however. By setting up RACF on their local lines, the airline acquired the capability to forward hundreds of local lines to another call center every time Dallas had a weather event.

What’s more, as it turned out, the Lucent 5ESS switch that served the airline’s location had the capability to switch 99 "paths" at once to the alternate site. That meant that a caller dialing their number could be behind 98 other callers and still not get a busy signal! Moreover, the airline actually improved this service. By pointing their local numbers at their 800 numbers, they allowed the intelligent features in the 800 network to balance the unusual load and distribute it among multiple call centers. Finally, the data center manager for the airline accomplished all of this switching from the comfort of his own living room, and never had to call the service providers or leave during the ice storm—all for three bucks a month! You just can’t beat something like this.

Another example is a city in northern Texas whose city hall burned right to the ground. Even though the city hall building was gone, remember that the network was still intact. Despite the confusion of losing an entire building, calls from the public to the city were being answered at an alternate location—the county sheriff’s department—within an hour of the fire. The city operated in this mode for several weeks. When the time came to move into a new, temporary city hall, switching the phones there was just as simple a process, and occurred in minutes.

There’s no reason why you shouldn’t call your service providers about these resources today. Such services are extremely inexpensive insurance and go a long way toward maintaining command and control after a disaster.

  • + Share This
  • 🔖 Save To Your Account

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.

Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020