Home > Articles > Security > Network Security

This chapter is from the book

This chapter is from the book


You probably won’t get taken in by most spam. Let’s face it: emails offering Vioxx, Viagra, or other meds, that low mortgage, get-rich-quick schemes, or mail-order brides waiting for you are all messages that don’t pass the "Do I have ‘born to pay retail’ tattooed on my forehead?" test. Even the venerable "419" scam (where someone is the widow of some high official in Nigeria or some other war-ravaged country who has tens of millions of dollars to move out of the country and all she needs is your bank info and a small wire transfer fee) is getting so well known that entire websites like http://www.419eater.com are devoted to scamming the scammers.

Unfortunately, con artists are always looking for a new way to finagle money out of their victims. The latest version is known as phishing. Phishing is where you receive an email that’s supposedly from some organization that you might be doing business with that hands you some variation on the following:

  • Your account doesn’t exist

  • Your account has been suspended

  • Someone’s using your account fraudulently

  • Your name/account number/credit card/other information has expired

These emails look official: they have the real company logos and everything. The underlying theme of all these is that something dire will happen unless you click the official-looking web address near the bottom of the email and enter some account information so they can correct whatever little problem you’re being informed of. On the off chance that you actually do so, you’ll see an even more official-looking website (again, with company logos and graphics) that asks you for account numbers, passwords, and credit card or Social Security numbers.

Therein lies the problem: The emails are bogus. The websites you go to are bogus. These are bad people who will take your credit card and account information and do whatever they can with it, up to and including grand larceny and identity theft. You won’t like any of it.

How can you avoid this kind of scam? The first few times you get a message like this, you may not know that it’s really a scam, and it might raise your anxiety level to the point you go look at it. First and foremost, never trust an email notification that ultimately requires you to give confidential information over the Internet. Always check it out through several independent sources and, even then, if you aren’t completely sure, don’t give any information at all. (It’s best to not even go to the website listed; if nothing else, phishers can often identify that it’s you with the specific web address you went to and can target you for future scams. For the same reason, you should never click the "unsubscribe" options in email; these are fake and only serve to verify that your email address is live, which makes it more valuable to spammers.)

If you’ve just gotten email from someone, such as Citibank, MBNA, PayPal, SouthTrust, SunTrust, Washington Mutual, or eBay (among the dozens of companies currently popular with phishers), the first thing to do is to check on the company’s website to see if there’s something about phishing scams. If there’s nothing on the main page, look in the website’s "security" or "announcements" section, or just use the site search feature to look for "phishing," "scams," or "fraud." You can also check Snopes (http://www.snopes.com), the Internet Urban Legend websites, for information on the latest phishing scams.

If there are spelling errors in the text of the message, that’s pretty suspicious. Most companies are very careful about spell checking their broadcast announcements, although once in a while things escape. Also, no matter how official the web address looks in the email, the actual address that you’re routed to is something different. Sometimes the real address uses the website’s IP address, sometimes it looks a bit like the real address, sometimes it is completely different, but it is never the same as what you think you’re clicking.

Phishers send out emails by the millions. There’s no reason not to expect that phishers will use other mechanisms to get you to fill in information, including credit card applications, "You’ve won a lottery!" announcements, and so on. (In the half-hour or so it took me to write this, I got three phishing emails supposedly from PayPal and another from some miscellaneous company promising me a free cell phone if I’d fill out a long web form.) Be careful.

One thing you can do when you get a phishing email is to send it to the company by using "spoof" as the username, such as , , or . This helps the companies involved track down and stop phishers. You’ll usually get an acknowledgment from the company about this that gives you a little information on what to do with future bogus emails.

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020