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The 10-Step Knowledge Management Road Map

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This 10-step Knowledge Management road map will guide you through strategizing, designing, developing, and implementing a KM initiative that delivers business impact. Learn how to build an effective road map for developing an idiosyncratic knowledge strategy that is unique to your company.
This chapter is from the book


In This Chapter

  • Understand the 10-step KM road map and how it applies to your company.

  • Understand the four phases constituting these 10 steps: infrastructural evaluation; KM system analysis, design and development; deployment; and evaluation.

  • Understand where each step takes you.

  • Articulate a clear link between KM and business strategy.

  • Learn how to prioritize KM support for processes to maximize business impact.

  • Understand the key steps involved in knowledge auditing, knowledge mapping, strategic grounding, deployment methodology, teaming, changing management, and return-on-investment (ROI) metrics formulation.

  • Use real-options analysis to guide your KM investments.

They copied all that they could follow but they could not copy my mind, and I left 'em sweating and stealing and a year and half behind.

—Rudyard Kipling

Knowledge management is a complex activity that cannot deliver business impact without a concrete plan. This chapter introduces that plan: The 10-step KM road map that will guide you through strategizing, designing, developing, and implementing a KM initiative—with your company in mind. Recall, this is a road map, not a methodology with a deceptive look of a cookie-cutter formulation. Even if your competitors get to it, they cannot apply it because knowledge is protected by context as copy-protected software is protected by encryption.

This strengthening idiosyncrasy of knowledge also has a negative implication for you: You cannot easily copy a competitor's KM strategy. Examples from your industry's leaders can be useful for understanding KM, but they cannot show you the right way to do it. For these reasons, your KM system and KM strategy will have to be unique to your company. What follows in the next four sections of this book is an explication of the road map for developing an idiosyncratic knowledge strategy.

The 10-Step Knowledge Management Road map

Each of the next 10 chapters that follow will describe one each of the 10 steps in the KM road map. These steps and their sequence are described in Figure 4-1.

Figure 4-1Figure 4-1 The 10-step KM road map.

To grasp the bigger picture, look at the four phases that the 10 steps of the road map comprise:

  1. Infrastructural evaluation

  2. KM system analysis, design, and development

  3. System deployment

  4. ROI and performance evaluation

These four phases are described in Parts II, III, IV, and V of this book. Table 4-1 describes how each of these steps is logically arranged in these chapters.

Table 4-1 -Organization of Chapters Describing The Four Phases of The 10-Step KM Roadmap




Phase 1: Infrastructural evaluation



Step 1: Analyzing existing infrastructure



Step 2: Aligning KM and business strategy

Phase 2: KM system analysis, design, and development



Step 3: -Designing the KM architecture, and integrating existing infrastructure



Step 4: Auditing and analyzing existing knowledge



Step 5: Designing the KM team



Step 6: Creating the KM blueprint



Step 7: Developing the KM system

Phase 3: Deployment



Step 8: Deploying with results-driven incrementalism (RDI) methodology



Step 9: Leadership issues

Phase 4: MEtrics for performance evaluation



Step 10: Real-options analysis of returns and performance

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