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Offering Remote Assistance

Having to support multiple groups of users takes a lot of initiative. That's an assumption behind the development of the Remote Assistance offer approach that Microsoft has taken with this feature of Windows XP. Using the series of steps here, you can offer user assistance rather than waiting to get an invitation.

  1. Click Start and then select Help And Support. The Help And Support Center appears (see Figure 2).

    Figure 2Figure 2 Using the Help and Support Center to initiate a Remote Assistance session

  2. Click Use Tools to view your computer information and diagnose problems from the Pick a task menu.

  3. Select Offer Remote Assistance from Tools. Now you can enter the DNS name or IP address of the computer you want to connect to.

  4. Click Connect to initiate the connection. This service contacts the target computer and attempts to establish a Remote Assistance connection.

  5. The user sees a prompt, asking if they want to access the connection. If the user accepts the connection, click Start to initialize the session. After the session is initialized, you can view the screen, and if configured to allow for it, control applications. You also can send chat messages to the user as well.

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