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[Crosby] Philip B. Crosby, Quality Is Free: The Art of Making Quality Certain (Mentor Books, 1992).

[Fairley] Richard E. Fairley, Software Engineering Concepts (McGraw Hill, 1985).

[Weinberg] Gerald M. Weinberg, Quality Software Management: Systems Thinking volumes 1–4 (Dorset House, 1992-97).

Stephen Palmer is the editor of The Coad Letter, a special report on new advances in building better object-oriented software, focusing on analysis and design issues. This article originally appeared in The Coad Letter 84. (For information on subscribing, click here.)

TogetherSoft™ is a trademark of TogetherSoft Corporation. The Coad Letter® is a registered trademark of Object International, Inc.

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