Home > Articles > Certification > CompTIA

This chapter is from the book

Organization of the Book

Overall, this book is designed to provide a framework for how to understand and cope with the many issues that arise in building and sustaining an electronic commerce business by examining prevalent business models on the Internet. More specifically, the intent is to provide details about ways to build business models that can then be pieced together in a building-block fashion to construct, understand, and analyze complex business relationships in the new world of electronic commerce.

In the early chapters we set up a framework that establishes benchmarks you might use as the starting point for evaluations. The middle chapters focus on key concepts of electronic commerce such as customer acquisition and product pricing. Finally, there is a trial analysis of a sample company we call Ebiztro.com to show how all can be brought together.

Assembling these units into a cohesive view of an enterprise is achieved by defining the online business model in terms of four horizontal stacks and one vertical stack. The four horizontal stacks are platform, content, community, and commerce, as described in Chapter 2, "The Five Stack E-Commerce Model," and illustrated in Figure 1.3. The vertical stack is services, which provides value for each of the horizontal stacks. Metrics and examples to illustrate what we refer to as atomic business models are provided wherever possible.

Services are vertical because they can be introduced into every horizontal stack, usually when a make versus buy decision point is at hand. Services are pervasive throughout the new economy, and they potentially touch every enterprise that uses online processes and technologies. Integrating services and service providers shortens time to market and often reduces capital costs.

Figure 1.3 The E-Commerce Stack

There are other benefits as well as trade-offs for implementing outside resources. We touch on them in the remaining eight chapters as appropriate.

Chapter 2, "The Five Stack E-Commerce Model," looks closer at the model and identifies value in each part of the stack and the role that it plays in the big picture. In this chapter, we present a complete profile of the online company and the supporting elements it does and can use.

Chapter 3, "The Internet Platform," takes a comprehensive look at the Internet Platform in greater detail, listing and integrating the many hardware, network, and software components associated with an e-commerce enterprise. The Internet Platform consists of many technologies and technologically-based service providers, each of which also has a different business model. Make versus buy decisions exist at every node in this platform.

Chapter 4, "The Content Stack," looks at the nature of content—its source, aggregation, categorization, and distribution to users. In a very fundamental sense, the Internet is a vehicle for the intelligent movement of content. There are three types of content, each with a different reason and role in the online community. Content can be static, dynamic, or interactive, and some merchants integrate all three at one time or another into their sites.

Chapter 5, "The Community Stack," provides perspectives on community evolution and structure for B2C and B2B environments. Online sites bring people together into virtual communities. These virtual communities have tremendous economic potential for merchants, but coalescing users into a community requires perhaps more patience than working with other stack elements.

Chapter 6, "The Commerce Stack," focuses on e-commerce and lays out the business models under the categorization of stores, marketplaces, and ecosystems. This classification encompasses both B2C and B2B environments. Also provided is a discussion of the hybrid store of the future.

Chapter 7, "Pricing Models on the Web," complements Chapter 6 with a detailed look at pricing models that are made possible on the Internet and their applicability to different e-commerce contexts. With new pricing models there are also many new transaction mechanisms that allow merchants to shape an accurate pricing strategy. Metrics in this area can be very precise.

Chapter 8, "Customer Acquisition Models for E-Commerce," analyzes customer acquisition models and provides a graphic example of the pitfalls of e-commerce marketing. Permission marketing and banner ads are two marketing techniques unique to the online world, and an extensive analysis is included that uses several metric tools. Often overlooked is the power of the brand and correctly assembling resources to begin the branding process.

Chapter 9, "Application of Business Models," assembles the components of the puzzle and establishes the methodology for constructing more complex business models. A complete e-commerce store, Ebiztro.com, is modeled using the techniques of the book and illustrates the learning that comes from usage of business models, metrics, assumptions, and analysis.

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020