The Value Proposition of Service Manager
IT organizations must provide efficient and effective services while contending with pressures to reduce operating costs, ensure compliance, and add business value. Service Manager orchestrates people, process, and technology across the Microsoft platform. By integrating information, knowledge, processes, activities, and workflows, System Center Service Manager reduces the cost and improves the quality of IT services.
The value of Service Manager lies in these areas:
- Delivering efficient and responsive support through the self-service portal for provisioning, self-help and managing requests
- Optimizing processes and ensuring their use through templates that guide IT analysts through best practices for change and incident management
- Reducing resolution times by cutting across organizational silos, ensuring that the right information from incident, problem, change, or asset records is accessible through a single pane
- Extending the value of the Microsoft platform by connecting the processes and activities among System Center components, and using reporting as a driver for key performance indicators (KPIs)