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Troubleshooting Tools

Is your network ailing? Pat Eyler wants you to meet a few of the network troubleshooter's best diagnostic friends: ping, traceroute, arp, and ngrep.
Pat Eyler is the author of Networking Linux: A Practical Guide to TCP/IP (New Riders, 2001, ISBN 0-7357-1031-7).
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The ping, traceroute, arp, and ngrep tools will help you as you're troubleshooting problems in your network or over the Internet. The first three are part of a stock Linux system, but the fourth will need to be downloaded and installed on your system before you can use it.


ping is a diagnostic tool for verifying connectivity between two hosts on a network. It sends ICMP Echo Request packets to a remote IP address and watches for ICMP responses. The author of the initial version of the ping program used today was Mike Muss. Many other people have tweaked, rewritten, and variously abused ping since then.

The name ping itself is somewhat colorful. Some people claim that it is an acronym standing for the Packet INternet Groper, but this is not the case. ping was named after the sound of a sonar tracking system. There is even a story claiming that a system administrator wrote a script that repeatedly pinged a host on the network and made an audible "pinging" alert for each success. The system administrator was then able to methodically go through his network checking BNC connectors until he found the dodgy connector that had been plaguing his network. When the noises stopped, he'd found his culprit.

ping used to be a very good indicator of a machine's capability to receive and send IP packets in general. If you could ping a host, you could also make an FTP or HTTP connection. With the wider advent of packet filtering for security, this is becoming less true. Many firewalls explicitly disallow ICMP packets1 on two grounds:

  1. People don't need to know what your internal network looks like.

  2. Any protocol, even ICMP, can be used to launch an attack.

Deciding whether to let ICMP through your firewall is a tough call to make. There are certainly good uses for ICMP, but there are also attacks based on ICMP (such as the "ping of death," which uses oversized ping packets to overload the IP stack of the target, often with spectacular results). If you choose to allow ICMP into your network, make sure you've thought about the repercussions.

Additional flavors of the ping command have been written for other purposes; among the most common is the fping command. The fping command was written to ping a range of addresses, and it is commonly used in network scanners and monitors such as satan, saint, and mon (which are covered in my next article, "Monitoring Tools"). Another variant is the Net::ping module, which provides a Perl implementation of ping functionality that can easily be used from within a script without calling an external program. You might use it in a script like that shown in Listing 1.

Listing 1 Using Net::ping

#!/usr/bin/perl -w

use strict;
use Net::ping;

my $host =$ARGV[0];

my $p =Net::ping->new("icmp ";

if ($p->ping($host)) {
  print "$host is alive.\n";
} else {
  print "$host is not reachable.\n ";

hping is another variant of the standard ping. It is actually a superset of ping, enabling you to ping hosts using non-ICMP protocols, elicit ICMP responses from UDP probes, and even craft your own packets to test for specific behavior.

ping at Work

ping is most often used without additional arguments and shut off with a Ctrl+C. The results are shown in Listing 2.

Listing 2 The Results of a ping

[pate@cherry pate]$ ping mango
PING mango ( from :56(84)bytes of data.
64 bytes from mango ( ttl=255 time=0.5 ms
64 bytes from mango ( ttl=255 time=0.3 ms
64 bytes from mango ( ttl=255 time=0.3 ms
64 bytes from mango ( ttl=255 time=0.3 ms
64 bytes from mango ( ttl=255 time=0.3 ms
64 bytes from mango ( ttl=255 time=0.3 ms

-- - mango ping statistics -- -
6 packets transmitted, 6 packets received, 0% packet loss
round-trip min/avg/max = 0.3/0.3/0.5 ms
[pate@cherry pate ]$

This output can broken into three sections. The first section, the single line starting with PING, shows an overview of the command. The second section, the lines beginning with 64 bytes, shows a running tally of the responses received. The third section, everything after the line -- -mango ping statistics -- -, shows a summary of the results. In this case, the results are good; none of the packets were dropped, and they were all passed fairly quickly.

This example also shows another important point: You should not rely on a single echo request to diagnose your network. A series of 5 or 10 is much better. You can attribute as much as 40% packet loss to congestion on a network; even a single packet dropped can be attributed to a busy host on the other end.

Several useful options exist for the ping command. These are summarized in Table 1.

Table 1 ping Options



-c count

Stops sending and receiving packets after count packets


Sets the SO_DEBUG on the socket used


Sends the packets as fast as possible (flood)

-i wait

Sets an interval of wait seconds between packets

-I device

Sets the output interface

-l preload

Sends preload packets as fast as possible, and then drops back to normal mode


Doesn't look up hostnames; just gives IP addresses (numeric)

-p pattern

Specifies up to 16 bytes of "pad data" to be sent with the packet


Outputs only summary lines (quiet)


Doesn't use routing tables to send the packet; just drops it out the local interface


Sets the Record Route option

-s packetsize

Sets the number of data bytes sent to packetsize

-T tsonly

Sends a ping with the timestamp option

-T tsandaddr

Collects timestamps and addresses

-T tsprespec [host1 [host2 [host3 [host4 ]]]]

Collects timestamps and addresses from prespecified hops

These options can be combined to make ping even more helpful. For example, the ping mango command used in the previous section is likely to take several seconds to run and report back. Using the -f switch will reduce the time spent waiting for the command. Combining this with the -c 10 and the -q switches will give you quick results and easier output to read, as shown in Listing 3.

Listing 3 A More Readable ping

     [root@cherry /root]# ping -c 10 -fq mango
PING mango ( from : 56(84) bytes of data.

"mango ping statistics "
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 0.2/0.2/0.9 ms
[root@cherry /root]#

Dangerous Switches

The -f and -l switches can be used only by root because they can cause serious network degradation if they are misused.

It might be of some benefit to test larger packets; using ping -c10 -s 1024 -qf will send larger packets for you. This can be especially useful when you suspect problems with fragmented packets.

To see the route that your packets are traversing, you can use ping -c10 -R. This command produces the output shown in Listing 4.

Listing 4 ping with Record Route

   PING tbr.nailed.org ( from : 56(124)
 bytes of data.
64 bytes from bigfun.whirlycott.com ( icmp_seq=0
 ttl=239 time=217.2 ms
    serial0.mmgw32.bos1.Level3.net (
    so-6-0-0.mp2.NewYork1.level3.net (
    180.ATM7-0.BR2.NYC9.ALTER.NET (
    lo0.XR2.NYC9.ALTER.NET (
64 bytes from bigfun.whirlycott.com ( icmp_seq=1
 ttl=239 .time=1940.8 ms (same route)
64 bytes from bigfun.whirlycott.com ( icmp_seq=2
 ttl=239 .time=250.6 ms (same route)
64 bytes from bigfun.whirlycott.com ( icmp_seq=3
 ttl=239 .time=230.3 ms (same route)
64 bytes from bigfun.whirlycott.com ( icmp_seq=4
 ttl=239 .time=289.8 ms (same route)
64 bytes from bigfun.whirlycott.com ( icmp_seq=5
 ttl=239 .time=1261.4 ms (same route)
64 bytes from bigfun.whirlycott.com ( icmp_seq=6
 ttl=239 .time=469.4 ms (same route)
64 bytes from bigfun.whirlycott.com ( icmp_seq=7
 ttl=239 .time=1272.3 ms (same route)
64 bytes from bigfun.whirlycott.com ( icmp_seq=8
 ttl=239 .time=353.1 ms (same route)
64 bytes from bigfun.whirlycott.com ( icmp_seq=9
 ttl=239 .time=1281.1 ms (same route)

-- - tbr.nailed.org ping statistics -- -
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 217.2/756.6/1940.8 ms

Record Route Option

The Record Route option specified by the -R switch is not honored by all routers and hosts. Furthermore, because it contains only a limited space to hold router addresses, traceroute may be a better tool for identifying the path packets follow through a network.

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