- Ten Commandments for Building a "World-Class" Infrastructure
- Thou shalt measure customer satisfaction.
- Thou shalt structure and mentor thy organization to focus on Reliability, Availability, and Serviceability (RAS).
- Senior IT management must focus at least 50% of their time, resource, and budget on organization, people, and process initiatives.
- Honor thy mainframe disciplines, and keep them holy—but keep out the bureaucracy!
- Keep all production systems equal in the eyes of the IT staff.
- Thou shalt maintain centralized control for infrastructure standards and processes.
- Thou shalt design the infrastructure as an internal XSP.
- Thou shalt build an attractive, cost-effective, and flexible IT infrastructure and thy customers will come.
- Measure all; verily, you cannot manage what you do not measure.
- Harris Kern's Enterprise Computing Institute
Harris Kern's Enterprise Computing Institute
The underlying objective of Harris Kern's Enterprise Computing Institute is to be the world's foremost source of information on managing enterprise computing in the 21st century. Organizations that master our approach and techniques will ensure that their IT infrastructurecomprising mainframe, client/server, and Internet computingare closely aligned with their business objectives. Surprisingly, technology is the easy part. The key is in taking a comprehensive approach that includes people, process, and organization.
Our approach is well-documented in our books, white papers, and articles. Like the James Martin books that provided guidance to mainframe computing in the early years and the more recent Dummy series for PC computing, The Enterprise Computing Institute series of books provides guidance to enterprise computing for all IT professionals in the 21st century.
Our approach and techniques are proven. Placing special emphasis on organization, people, process, and technology, we have assisted numerous companies to assess, build, and manage complex distributed infrastructures. The companies include, among others, The Royal Hong Kong Jockey Club, Standard & Poors, Twentieth Century Fox, U.S. Satellite Broadcasting, The Weather Channel, several Time Warner companies, Warner Brothers, CNF, TransAmerica Corporation, Sony Pictures, Fannie Mae, and Hong Kong International Terminals. Over the next few months we will describe our approach, methodologies, processes, organizational structures, and technology architectures in a series of exciting articlesarticles that will allow you to build a world-class IT infrastructure.