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Customer Satisfaction

This is the single most important factor to consider. You could argue that all the other factors listed above are a means to achieving customer satisfaction. Everything should begin and end with customer satisfaction. To emphasize the point: How many times have you been willing to pay more for a product or a service because your level of satisfaction was so high? If the customer is not satisfied with the goods or services you provide, you can be sure they will either be looking elsewhere or escalating their concerns. For this reason, you must take a customer approach and insist that your outsource provider has the same commitment.

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