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Change Management

Installation of a new system always causes change-management issues, but e-business systems can involve total cultural revolution. Effective leadership is necessary so that staff see the changes in a positive light. Managers of employees who have been used to hoarding information must encourage those employees to share data with external business partners. Contrary to popular belief, it's productive to an e-company to encourage employees to play computer games, surf the Web, and use chat rooms and discussion groups, so that they're not paralyzed by technofear when they receive the new e-business system. This strategy also encourages employees to "think out of the box" about new ways in which technologies can be exploited to improve the business. They need to be taught that in the competitive, ever-changing e-business world, change must become a way of life. This can be done by encouraging employees to think of new and innovative ways of beating the competition—or to think of new and innovative ways in which the competition might beat them!

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