Home > Articles > Hardware > Upgrading & Repairing

Messaging in Windows Phone 8

In this chapter, you will learn about Windows Phone 8’s ability to send and receive email.

Read My Windows Phone 8 or more than 24,000 other books and videos on Safari Books Online. Start a free trial today.

This chapter is from the book

This chapter is from the book

Some of the topics covered in this chapter include:

  • → Setting up a Microsoft account
  • → Linking your phone to your email account
  • → Using Outlook Mobile to send and receive mail

Messaging is one area in which Windows Phone 8 really excels. Whereas many cellphones limit you to connecting to a single email account, Windows Phone 8 supports simultaneous connectivity to a virtually unlimited number of mailboxes. Furthermore, the phone offers native support for Microsoft Live, Office 365, Exchange Server, Yahoo!, and Gmail. Of course, you also have the option of connecting to just about any mail server using POP3 or IMAP4.

Accessing Email Settings and Configuring Accounts

This chapter guides you through the process of setting up different types of email accounts. All of the accounts types are configured through the phone’s Email+Accounts screen, which is accessible by going to the Apps List (swipe left from the Start screen), opening the Settings page, and tapping Email+Accounts.

From here, you can set up a Microsoft account or a variety of email account types, which I cover in the following sections.

Connecting Your Microsoft Account

Regardless of whether you use Microsoft’s Outlook.com email service (or Live or Hotmail), you should configure your phone to use a Microsoft account. Microsoft accounts are required for using a number of the phone’s features, such as backups and Find My Phone. You can link the phone to your existing Microsoft account by going to the Settings Email+Accounts screen and completing these steps:

  1. Tap Add an Account.
  2. Tap Microsoft Account.
  3. Enter your email address.
  4. Enter your password.
  5. Tap Sign In.
  6. Decide whether you want to back up your phone; tap either Yes or Not Now. At this point, your phone is configured to access your Microsoft account.

Setting Up Exchange Email

As you probably expect, Windows Phone 8 has the capability to connect to Microsoft Exchange Server using ActiveSync. Microsoft provides two different methods for connecting to Exchange Server. The first method is a simplified method that works only with Exchange Server 2007, 2010, and 2013. The second method is a little more advanced and is used for connecting to older Exchange Servers or attaching to Exchange Servers that do not fully support automatic configuration.

Simplified Exchange Server Connectivity

If you have an Exchange Server 2007, 2010, or 2013 that supports automatic configuration for external clients, you can use the simplified connectivity method. To connect to your Exchange mailbox, go to the Email+Accounts screen, tap Add an Account, and complete the following steps:

  1. Tap Outlook.
  2. Enter your email address.
  3. Enter your password.
  4. Tap the Sign In button.

Advanced Exchange Server Connectivity

The connectivity can be used only for connecting to a supported version of Exchange and only if the Exchange Server organization is configured to support automatic configuration. To use Exchange Server connectivity, go to the Email+Accounts screen, tap Add an Account, and follow these steps:

  1. Scroll to and tap Advanced Setup.
  2. Enter your Exchange email address.
  3. Enter your password.
  4. Tap Next.
  5. Tap Exchange ActiveSync.
  6. Fill in the name of your Windows domain.
  7. Enter the fully qualified domain name (FQDN) of your Client Access Server (or front-end server, for Exchange 2003 and earlier).
  8. If your Exchange environment requires SSL encryption for ActiveSync, verify that the Server Requires Encrypted (SSL) Connection check box is selected. Otherwise, deselect it.
  9. Set the Download New Content option to As Items Arrive. You can choose a longer interval, if you prefer.
  10. Choose how much message history you want to store on the phone (this does not affect your actual Exchange mailbox—only the amount of mail stored on the phone).
  11. Choose the types of content you want to sync. Normally, you sync the Email, Contacts, and Calendar items.
  12. Tap Sign In.

Connecting to Yahoo! Mail

Windows Phone 8 includes native support for Yahoo! Mail. To link the phone to your Yahoo! account, go to the Email+Accounts screen and complete these steps:

  1. Tap Add an Account.
  2. Tap Yahoo! Mail.
  3. Enter your Yahoo! email address.
  4. Enter your password.
  5. Tap Sign In.

Connecting to Google Mail

Windows Phone 8 offers native support for Google Mail (Gmail). To link the phone to your Gmail account, go to the Email+Accounts screen and complete these steps:

  1. Tap Add an Account.
  2. Tap Google.
  3. Enter your Gmail email address.
  4. Enter your password.
  5. Tap Next.
  6. Choose whether you want to synchronize email only or whether you also want to synchronize your calendar and contacts.
  7. Tap Sign In.

Setting Up POP3/IMAP4 Messaging

If you need to connect Windows Phone 8 to a mail system other than Microsoft, Exchange Server, Yahoo!, or Gmail, you can do so by using a POP3/IMAP4 account. To establish connectivity to your mail server, go to the Email+Accounts screen and perform the following steps:

  1. Tap Add an Account.
  2. Scroll to and tap Advanced Setup.
  3. Enter your email address.
  4. Enter your password.
  5. Tap Next.
  6. Tap Internet Email.
  7. Enter your name into the Account Name field.
  8. Enter your name (as you want it to be displayed to recipients) into the Your Name field.
  9. Enter your server’s fully qualified domain name (FQDN) or IP address into the Incoming Email Server field.

  10. Tap the Account Type field and choose either POP3 or IMAP4.
  11. Type your username. You can enter your username as a name (BrienP), an email address (BrienP@BrienPosey.com), or a Universal Naming Convention (BrienPosey\Brien). Universal Naming Conventions use log-in names in domain\username format.
  12. Enter the fully qualified domain name (FQDN) or IP address of your SMTP server.
  13. If the outgoing server requires authentication, select the Outgoing Server Requires Authentication check box and the Use the Same User Name and Password For Sending Mail check box.
  14. Depending on your mail server’s configuration, you might need to enable SSL encryption. If so, tap the Advanced Settings button and then select both the Require SSL for Incoming Mail and the Require SSL for Outgoing Mail check boxes.
  15. Tap Sign In.

Removing Mail Accounts

If you no longer need mobile access to a mail account, you can easily remove the account without affecting any of the other mail accounts that might be set up on the phone. To remove a mail account, go to the Email+Accounts screen and complete these steps:

  1. Tap and hold the account you want to delete.
  2. When the menu appears, tap Delete.
  3. You will see a warning message indicating that you are about to delete all the information associated with the account. Tap the Delete key to remove the account.

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020