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Measure End Results and Calculate Return on Investment

In the Design Evaluation Plan to Measure End Results/Return on Investment step of our Performance Improvement process, we discussed how to plan and measure for ROI. At this point, while and after the performance intervention has been implemented, it is critical to measure the end results.

Perhaps more important to human performance professionals is that going beyond the basic evaluation to calculate the ROI allows you to strategically evaluate performance interventions. You also can provide management with solid information on the effects of the performance intervention vis-à-vis the company’s strategic plan. Indeed, the greater concern for human performance professionals may not be whether to evaluate, but how to provide results-based data and reports to senior management to support their contribution to the organization’s mission and/or strategic plan.

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