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A basic understanding of MOF and ITIL concepts will greatly enhance how quickly you get Service Manager going and how effectively you utilize it. How do MOF and ITIL map to Service Manager? They are the ideas behind the business service and Incident, Problem, Change, and Configuration Management processes in Service Manager. It is vital for you to understand these ideas and the goals behind them when planning, deploying, and using Service Manager, too, so that your organization can aim for these outcomes in their work with the tool.

This chapter covered MOF and ITIL, including what they are, their value, and how they map to the Service Manager product. It provided information about how to get started with MOF and ITIL. Consider this chapter context for what is to come in subsequent chapters, which will help you to map these concepts to Service Manager features and provide a reference for planning and deployment tasks at a more granular level.

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