Home > Articles > Networking

  • Print
  • + Share This
This chapter is from the book

What Can Cloud Do for Me?

Cloud computing is about moving services, computation, and data—for cost and business advantage—to an internal or external, location-transparent service or services. By making data, services, capacity, and more available in a service-based model, they can be much more easily incorporated into business and IT processes that can be ubiquitously accessed. This is often at much lower cost, increasing the value to the business by enabling opportunities for enhanced collaboration, integration, and analysis on a shared common platform.

From just these few definitions, we see both commonality and disparity, and those same issues exist across all the many and varied approaches out there. As a result, there is a multitude of overlapping definitions of cloud. The analysts have them, the marketers have them, users have them, and standards groups have them, and so on. We have one, too, but we won't get wrapped up in debates about it. Instead, we focus on the capabilities that the cloud model provides.

Perhaps most aggravating when investigating cloud services options is the marketing approach to relabel or brand anything and everything "as a service." This is called cloud washing. This just becomes confusing initially and an exercise in futility in the long run as terms become overloaded. We see "storage as a service" and "security as a service" competing acronym-wise with "software as a service." So, one of the advances is to say that each of these options fits into one of the three delivery models, SPI, and be done with it.

To understand the cloud then, it is better to focus on the attributes possible rather than ascribe a specific definition to it. Not only do the definitions change depending on which part you focus on, but also so do the benefits and risks.

A breakdown of these solutions with examples of popular solutions helps to understand the nuances of each layer in more detail (see Figure 1.5).

Figure 1.5

Figure 1.5 Cloud architecture sample capabilities and industry examples

Most of the examples are public cloud options, and the opportunity to fashion your own solution such as these as private cloud options does negate some of the opportunities we have discussed so far.

The addition of cloud-driven processes and web-based services to the SPI framework is intended to illustrate the higher-level business models and processes that can be considered. Furthermore, here we illustrate the term mashup, which comes from the Web 2.0 environments. A mashup is a composite web-based service created by mixing together other web-based services, or more appropriately, higher-level cloud services. This creates useful and varied solutions for users, but also introduces management challenges as delivery is affected via distributed capabilities. This essentially becomes a chained service model, and as with all integrations, or should we say "mashups," things can go wrong across the service components.

For a business example more grounded (ahem) in supply chain management, consider the history of the Boeing 787 Dreamliner. Planned to be the most advanced technical and component-based airplane in large-scale commercial aviation, Boeing approached the effort by taking a nontraditional approach to collaborating, sourcing, and integrating myriad components from hundreds of suppliers and subcontractors. The project was beset by delays as a result of too many issues. As a result, the aircraft finally lifted off for its maiden test flight on December 15, 2009 (more than two years after its original schedule of August 2007, and well over budget and suffering from a decreased set of capabilities).

History shows that there were numerous problems for Boeing in terms of supply chain management: integration due to standardization issues, component shortages, quality-control issues, and more. Similar issues come to the forefront when an organization chooses to use cloud services without clear strategic goals and management tools being in place.

To succeed with cloud services, business and IT leaders must recognize and deal with the fact that the role of IT is changing to include much more comprehensive supply chain management and vendor management. If cloud services are to be used, the traditional IT team makeup is incomplete and so must be enhanced with more legal, contractual, and business expertise. Those familiar with outsourcing are in a much better place to manage this new approach to delivering business value.

Cloud services can enable the business to gain much greater control over its IT-dependent decisions, as long as it has the correct management processes and tools in place. This is discussed extensively in Part III "Life in the Cloud—Planning and Managing the Cloud," of this book, where we examine the approaches and requirements for managing cloud services solutions.

  • + Share This
  • 🔖 Save To Your Account

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020