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[1] Sharon Gaudin, "Study: Facebook, Twitter Use at Work Costs Big Bucks." Computerworld, October 26, 2009.

[2] Kate Erlich and N. Sadat Shami, "Microblogging Inside and Outside the Workplace," International AAAI Conference on Weblogs and Social Media, North America, May 2010.

Susan Hanley, president of Susan Hanley LLC, is an expert in the design, development, and implementation of successful portal solutions, with a focus on information architecture, user adoption, governance, and business value metrics. An internationally recognized expert in knowledge management, she writes a blog on SharePoint and collaboration for Network World Magazine. Sue is a coauthor of Essential SharePoint 2007: Delivering High-Impact Collaboration and Essential SharePoint 2010: Overview, Governance, and Planning.

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