Performance Management Methodologies
The BI products have matured along with the understanding by businesses of how they need a deep understanding of internal business drivers and processes. Although the products now provide a way to support the decision-making process at all levels, businesses have matured in their understanding of how business management and performance management methodologies work together to create frameworks for analyzing and understanding business performance and drivers.
Starting from business management strategies such as Balanced Scorecard, Six Sigma, CMMI (Capability Maturity Model Integration), Agile Management, and CRM (Customer Relationship Management), organizations can build performance management frameworks for monitoring and analysis. As long as your organization has the supporting metrics, you can use almost any form of organizational principle and measure, including, for example, employee satisfaction, future sales, and customer satisfaction.
The methodology you choose to support can provide a framework for thinking about and understanding your business and can help you maintain focus on displaying and communicating the current state of your business and its desired future state. A BI tool such as PerformancePoint Services is flexible enough to take whatever plan or methodology you choose is most appropriate and turn the analysis into tangible information that employees at all levels can use for informed decisions and actions.