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This chapter is from the book


  1. What are the four fields on the General tab of a lead that are worthy of more consideration?

  2. How will you use the Lead Topic field? What are some examples?

  3. How does Lead rating relate to Opportunity rating?

  4. Can data be imported into other record types?

  5. Why does the system support a lead and a prospect, and why are they different?

  6. What are possible data separators?

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