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[1] Architecture Tradeoff Analysis Method, ATAM, Capability Maturity Model, Capability Maturity Modeling, Carnegie Mellon, CERT, CERT Coordination Center, CMM, CMMI, FloCon, and OCTAVE are registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.

CMM Integration; COTS Usage Risk Evaluation; CURE; EPIC; Evolutionary Process for Integrating COTS-Based Systems; Framework for Software Product Line Practice; IDEAL; Interim Profile; OAR; Operationally Critical Threat, Asset, and Vulnerability Evaluation; Options Analysis for Reengineering; Personal Software Process; PLTP; Product Line Technical Probe; PSP; SCAMPI; SCAMPI Lead Appraiser; SCE; SEPG; SoS Navigator; T-Check; Team Software Process; and TSP are service marks of Carnegie Mellon University.

[2] In this series of whitepapers, we use the terms improvement technologies, technologies, and models somewhat interchangeably as shorthand when we are referring in general to the long list of reference models, standards, best practices, regulatory policies, and other types of practice-based improvement technologies that an organization may use simultaneously.

[3] There are numerous valid decompositions of customer satisfaction goals to operational goals. In this case, the organizational and system situation called for a significant product-development focus. In other cases, a set of more traditional cost/schedule/quality operational goals may be listed. The important thing is to identify those subgoals that are relevant.

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