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This chapter is from the book


For effective change in the workplace, we need to respect the distinction between doing things right and doing the right things.

We need to overcome the inertia of behaving in a certain way simply because that's the way it has been done, and we must recognize that we are responsible for ensuring that our actions lead us in the right direction.

To do this properly, we must first accept that we have a stake in the results and that we need to manage how we interact as a group. Then, we can apply the appropriate best practices that are reasonable for our culture and situation so that we have the best chances at success on our projects.

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