- Executive Management Team
- Central Support Team (Proceeds to the EMT Headquarters)
- Affected Site Team (Proceeds to the Damaged or Affected Site)
- Determining the Need for Additional Teams
- Equipment Recovery Team (Proceeds to Affected Site)
- Equipment Installation Team Leader (Proceeds to Backup Site)
- Systems Software and Data Retrieval Team
- Additional Teams to Consider (Exercise!)
Additional Teams to Consider (Exercise!)
At this point I’m sure you have the idea, even though I haven’t included everything a particular team might do. Try the following as an exercise of how well you understand the concept.
Take each function below, read the tasks assigned, and then (based on your unique organization) fill in the blanks with more information on what else you might expect that particular team to do:
- Provide a representative at Recovery Headquarters to notify families of injured personnel; explain benefits programs such as medical insurance coverage; answer questions about payroll continuation, employment, or securing temporary personnel during the recovery operation.
Provide a representative at Recovery Headquarters to offer guidance to local authorities accessing the damages facility. (This might include unique preventative measures such as automatic locking doors, card key entry, alarms, and so on). Assist in the assessment of building damage, particularly in terms of the following:
Provide a representative at Recovery Headquarters to alert appropriate corporate financial departments to provide the following:
- Immediate emergency credit arrangements
- Petty cash
- Travel advances
Insurance or Risk Management
- Provide a representative at Recovery Headquarters to notify the appropriate insurance companies, get hold of "Proof of Loss" documentation instructions (for instance, whether photographs or video are needed), and obtain claims-filing instructions. Provide the proper handling of workers’ compensation claims.
- Provide a representative at Recovery Headquarters to assist in investigation of cause during the recovery.
- Monitor computer processing of applications if processing must be performed with "out-of-balance" conditions.
- Verify that controls are in place for applications modified to meet limited resources available at the computer backup site.
- Notify external auditors, if necessary.
- Provide a representative at Recovery Headquarters to handle legal issues with "next of kin."
- Coordinate with local hospitals for additional medical requirements. Identify fatalities, locate injured personnel already moved to the hospital, and contact families.
- Advise recovery personnel on contractual obligations.
- Provide copies of any necessary contracts or agreements destroyed by the disaster.
- Provide representatives at Recovery Headquarters and the damaged site to handle minor medical requests.
- Provide security at all recovery operation locations.
Mail Services, Shipping and Receiving
- Provide representatives at Recovery Headquarters and other locations.
- Alert the Post Office about the situation.
- Establish mail services area within the Recovery Headquarters to handle mail for recovery personnel and express shipping functions at RHQ and other locations.
- Establish areas at all locations to accept deliveries 24 hours per day, verify and maintain all receipts and paperwork, develop control for further movement of all materials, and maintain record of all special charges.
- Provide a representative at Recovery Headquarters and the affected site.
- Coordinate radio and/or TV announcements to notify employees whether and/or where to report to work.
- Prepare official company statement to minimize adverse publicity. Direct press conferences.
- Provide ground transportation (trucks, station wagons, and so on) to retrieve backup files, documentation, forms, and supplies.
- Transport salvageable equipment and materials.
- Transport supplies to backup site.
- Transport personnel and obtain hotel accommodations.