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This chapter is from the book


Computer networks have been around less than a century—as network troubleshooters, we should learn troubleshooting techniques from any source we can. The medical profession uses SOAP notes, which can be highly effective in pursuing complex problems. Because you don't necessarily have all the facts when you start chasing a problem, using the SOAP format for note taking encourages you to analyze your data objectively, collect more facts, and form a plan. This method enables you to take small objective steps in your road to problem resolution.

In the next hour, we'll dive into getting outside help for your network problems, without spending a lot, using the Simple Simon Method.

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