- The Importance of Service Management
- Step 1: Define Your IT Services
- Step 2: Define Your IT Service Levels
- Step 3: Identify IT Growth Projections
- Step 4: Identify Critical IT Assets
- Step 5: Identify IT Opportunities and Risks
- Step 6: Establish IT Control and Design Objectives
- Next Steps
- Harris Kern's Enterprise Computing Institute
Harris Kern's Enterprise Computing Institute
The Harris Kern Enterprise Computing Institute is a consortium of leading industry experts responsible for the design and implementation of "world-class" IT organizations. The underlying objective of the Harris Kern Enterprise Computing Institute is to be the world's foremost source of information on building the ideal IT organization. Organizations that master our approach and techniques will ensure that their IT initiatives are closely aligned with their business objectives. Surprisingly, technology is the easy part. The key is in taking a comprehensive approach that includes people, process, and organization.
Our approach and techniques are proven. Placing special emphasis on organization, people, process, and technology, we have assisted numerous companies to assess, build, and manage complex computing environments. These companies include, among others, The Royal Hong Kong Jockey Club, Standard & Poors, Twentieth Century Fox, U.S. Satellite Broadcasting, The Weather Channel, GE Capital, several Time Warner companies, TransAmerica Corporation, and Fannie Mae. Over the next few months we will describe our approach, methodologies, processes, organizational structures, and technology architectures in a series of exciting articles that will allow you to build a world-class IT organization.
Under the umbrella of the Institute, IT professionals from many of the country's leading companies come together in dialogue to discuss strategies for improving the IT industry through the management of organization, people, process, and technology issues. Together with Prentice Hall PTR, members of the Institute have published several "how-to" books, including titles such as IT Services, IT Organization, IT Systems Management, IT Problem Management, Technology Strategies, High Availability, IT Automation, Building Professional Services, Data Warehousing, Software Development, and our latest, Managing IT as an Investment. For more information on the Harris Kern Enterprise Computing Institute, visit www.harriskern.com.