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IT Processes

IT processes are the number one source of issues—more so than technology. IT processes have the greatest impact on the ability of IT to contribute to the business. To manage an effective IT organization, you need to give serious consideration to your IT processes and the way you manage new requirements, changes, performance, capacity, problems, configurations, assets, software versions, disasters, and security. With well-defined processes, you can address many high-priority IT management initiatives. For example, you can implement effective controls, ensure that IT works closely with business units to define project requirements, align the system development and infrastructure development lifecycles, and formalize a system for making continuous improvements to IT services.

The IT Process domain provides a way to manage your IT infrastructure in a planned, controlled and repeatable manner. It provides a comprehensive and integrated way to structure and organize your IT processes to ensure that system performance and availability are aligned with IT service commitments. To manage your IT organization, you need to ensure that procedures, tools, roles, and reporting are well planned, deployed, and managed for the following elements of the IT Process domain:

  • IT process architecture
  • IT value management
  • IT outsourcing management
  • IT service management
  • Production acceptance management
  • Change management
  • Capacity-planning management
  • Performance management
  • Problem management
  • Security management
  • User access management
  • Backup and recovery management
  • Disaster-recovery management
  • Configuration management
  • Release management
  • Production operations management
  • Auditing
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