Home > Articles > Networking

  • Print
  • + Share This
This chapter is from the book

This chapter is from the book

Setting Up an NTP Server

One of the more popular time server protocols is known as the Network Time Protocol (NTP), which is described by RFC 1305 (http://www.ietf.org/rfc/rfc1305.txt). Previous versions were described in RFCs 958, 1059, and 1119. The current version number is 4, although version 3 NTP servers are still common in 2002. The main NTP Web site is http://www.eecis.udel.edu/~ntp/. NTP allows for a hierarchical structure of time servers, so those closest to accurate clocks can serve others, which in turn serve the ultimate clients. NTP clients and servers are readily available for Linux and other OSs. Configuring NTP for Linux requires editing a single configuration file. You can monitor the server's operation using dedicated tools. Limited-functionality clients are also available for easy use if a system is to be a terminus in the time server hierarchy.


There's a simplified variant of NTP that's known as Simple NTP (SNTP). SNTP clients can synchronize to NTP servers.

Understanding How a Time Server Functions

Time server functionality begins with a veridical time source, such as an atomic clock or a radio or modem receiver that can synchronize with an official time source. Global Positioning System (GPS) receivers work in part by using time signals from satellites, so these may be used as a way to acquire such an accurate time source. (The NTP Web page includes a discussion of such hardware devices at http://www.eecis.udel.edu/~ntp/hardware.html.)

The atomic clock, radio hardware, or similar device is known as a reference or a stratum 0 time server. Unless you own such a device, you won't connect directly to it, since they don't have network connections (they usually interface through an RS-232 serial port and require special drivers). The computer that synchronizes its clock to the reference is known as a stratum 1 server. In theory, these computers have the most accurate times available on the Internet, although in practice, surveys suggest that roughly a third of them have times that are incorrect by a second or more. Systems that synchronize to stratum 1 servers are known as stratum 2 servers, and so on.

Synchronization involves transferring several packets (typically at least five over roughly a five-minute period) between the client and the server. The client sends a packet with the client's current time to the server. The server responds with a similar packet. By comparing the send and receive times using its local clock, the client can estimate the round-trip network delays between it and the server, and thus compensate for these delays in adjusting its own time. The client may also be configured to use several servers, and thus to compare the times, network delays, and other salient factors between these servers in order to select the best time from among these servers.

Locally, a full NTP server runs continuously, checking back with its parent servers every once in a while (initially every 64 seconds, but this interval usually increases to 1024 seconds, or possibly higher with some configurations). The NTP server program can adjust the clock on the computer on which it runs in several ways. NTP typically ignores large differences (those over a second or so) for a while, on the grounds that the large difference might be a protocol error; but after the difference has persisted for a while, NTP compensates either by resetting the time at once or by running the system clock faster or slower (that is, slewing the clock) until the system and external time are synchronized. Small errors are compensated by slewing the system clock until the measurements are synchronized. The NTP server also maintains a file, typically /etc/ntp/drift, /var/state/ntp.drift, or something similar, in which a number is stored that allows the server to compensate for the bulk of a computer's clock drift even if contact with lower-stratum time servers is lost or if the computer is powered off for a while.


Errors of more than 1000 seconds usually cause NTP to exit, on the assumption that something is seriously amiss and requires human intervention. Thus, you may need to manually set your system clock to a value that's at least approximately correct before running an NTP server. Alternatively, you can use the ntpdate program, described in the upcoming section "Using an NTP Client Package," to set the time before running the NTP server. Some distributions call ntpdate in the NTP server startup script.

Normally, an NTP server on a small network synchronizes its clock to about three external time servers. (Three is a somewhat arbitrary number; you may increase it or decrease it as you see fit, but three usually provides enough redundancy and cross-checking to work well.) The external time servers for a small network should normally be stratum 2 servers; there's very little accuracy to be gained by using stratum 1 servers, and because there are so few of them, stratum 1 servers are best reserved for use by servers with over a hundred clients. Clients on the small network may then run NTP servers for near-continuous updates from the network's stratum 3 NTP server, or they may use NTP clients or other time protocol clients to update their clocks less frequently. If your network has more than a couple dozen computers and continuous service is important, you might consider running two stratum 3 time servers to reduce the chance of problems should your main time server computer go down or become unreliable. If extremely precise time is important, you might obtain a GPS-based clock and run your own stratum 1 time server. Such clocks sell for a few hundred dollars. Devices based on AM radio time broadcasts are less costly, but are also much less accurate (they're usually accurate to less than a second, but if the goal is high accuracy, that may not be enough).

NTP uses Coordinated Universal Time (UTC) as the basis for all operations. UTC is similar to Greenwich Mean Time (GMT)—the time in Greenwich, England, unadjusted for Daylight Savings Time. UTC differs from GMT in several technical details, but the main point of interest is that it's defined more precisely and in terms of highly reliable atomic reactions, rather than the rotation of the Earth, which varies by small but measurable amounts. When necessary, UTC is adjusted for variation in Earth's rotation by the addition or subtraction of a second from a day (a leap second). Local time is related to UTC by adding or subtracting your time zone, with Daylight Savings Time adjustments, if necessary. Linux systems use UTC internally, so UTC is a good choice for a time protocol from a Linux point of view.

Most x86 OSs require that the motherboard's hardware clock be set to local time, not UTC. For this reason, Linux supports motherboard clocks that are set to either local time or UTC, and maintains a separate software clock set to UTC. On a Linux-only system, UTC is the better option because Daylight Savings Time requires no adjustments to the hardware clock. On a system that dual boots Linux and Windows (or some other OS that requires a clock set to local time), you may be forced to use local time, and both OSs may attempt to make Daylight Savings Time adjustments. Using a time protocol at system boot time can help alleviate this problem, but Linux doesn't automatically adjust the hardware clock when the system clock is set, so the benefit of NTP running under Linux may not manifest itself in the other OS. You can type hwclock —systohc —localtime to set the hardware clock from the system clock on a system that sets the hardware clock to local time. Substitute —utc for —localtime if the computer stores time in UTC.

Time Server Programs for Linux

The main NTP server package for Linux is known as ntp, or some variant of that, such as xntp, xntp3, or xntpd. The x in the name stands for experimental, although that's something of a misnomer, since the software has been in common use for several years. NTP version 4 packages usually omit the x. Most Linux distributions ship with one of these packages—usually version 4, although in 2002 some distributions still ship with version 3.

The NTP package included with most distributions includes the main NTP server and several support programs, including the following:

  • ntpd—This is the main NTP server program. (It's sometimes called xntpd, particularly with version 3 servers.) As noted earlier, although this program is referred to as a server, it functions both as a server for higher-numbered strata and as a client to one or more lower-strata NTP servers. Thus, you might run this program even if you want your system to function only as a client to other time servers.

  • ntpdate—This program is a much simpler client-only package. You can call it periodically on systems for which a constant accurate time is less important, as described in the upcoming section "Using an NTP Client Package."

  • ntptrace—Occasionally, you might want to know the source of a time setting. This program traces backwards, from the local computer to the NTP server to which it's currently synchronized, and so on. This can sometimes be useful diagnostic information.

  • ntpq—This is the NTP monitoring program, described shortly, in the section "Monitoring NTP's Operations."

  • xntpdc—This is another NTP monitoring and control program. It's used for more advanced operations than is ntpq.

In addition to the main NTP package, there are other time-setting programs available for Linux. The most common of these is rdate, which is similar to ntpdate in general principles—you use rdate to set the clock on a one-time basis. Most distributions don't install rdate by default, but many do ship with it. One advantage of ntpdate over rdate is that ntpdate provides much greater precision—to within a few milliseconds, depending upon network connections and the precision of the parent server. By contrast, rdate provides a precision of only about a second.

Configuring ntp.conf

NTP is configured through a file called ntp.conf, which is usually located in the /etc directory. This file contains comment lines, which begin with a pound sign (#), and option lines that set various NTP options. Important options include the following:

  • server address [key key] [version number] [prefer]—This option sets the name of a server to which NTP should synchronize itself. The address may be a hostname or an IP address. You may include several server options, one per line; your NTP server tries to contact each one and picks the best one for synchronization. (I discuss locating an NTP server shortly.) You may also include some additional information on this line. Specifically, key key provides an authentication key if you want to implement security to restrict access to the server, version number tells the server to use the number version of the protocol, and prefer tells the system to give this server preference over others.

  • fudge address stratum number—This option is used mainly in reference to the server (which corresponds to the local system clock) to make NTP treat it as a stratum 7 server—that is, well below most NTP servers in priority. This allows NTP to operate even if it can't reach any other servers.

  • driftfile filename—The drift file contains a number that NTP uses when it starts up after having been shut down for a while, or when it can't reach a server. This number allows NTP to compensate for the computer's average clock drift, thus reducing the clock's inaccuracy when isolated.

  • broadcast address [key key] [version number] [ttl number]—If you include this option, the server will periodically broadcast its current time to all clients on the network specified by address, which should be the computer's address on that network or a multicast address of Using broadcasts may reduce network traffic on a large local network with many NTP servers that function mainly as clients.

  • broadcastclient [yes | no]—You can tell an NTP server to listen for broadcasts from other local NTP servers with this option.

There are many other ntp.conf options available for performing more exotic functions. Consult the documentation, which ships in HTML format and usually appears in /usr/share/doc/xntp-version or a similar directory.

The default ntp.conf file on most distributions is nearly functional; you need only edit or add one or more server lines to point the computer to appropriate NTP server systems. Your choice of servers is important, because a server that's very distant from you in a network topology sense, that has unreliable network connections, or that has synchronized to an unreliable source, can cause your own time to be incorrect or of highly variable accuracy. As noted earlier, unless you're setting up a time server that will serve hundreds or more clients, or unless you have some compelling reason to have the most precise time possible, you should synchronize to a stratum 2 or higher server. You can find an extended discussion of these issues at http://www.eecis.udel.edu/~mills/ntp/servers.htm. The bottom of this document includes links to lists of public stratum 1 and stratum 2 time servers, so you can search the stratum 2 list for suitable time server candidates. Try to find a server that's close to you in a network topology sense. Network topology corresponds only very loosely with geography—if you're in Philadelphia, a server in Canberra, Australia, is likely to be farther than one in Boston, but the Boston server might be closer than one in New York City, depending on how your network links work.


You can use ping to get a rough idea of the network delays involved in reaching two different NTP servers. As a very rough rule of thumb, NTP servers with shorter ping times are preferable to those with longer ping times.

If the time server list indicates that a server's operators want to be notified before you use the server, be sure to do so. You might also want to investigate time server options that might be less public, but closer to you. Many large organizations, including many Internet service providers (ISPs), operate time servers. You might therefore find a time server that's very close to you on the Internet. Consult your ISP, or your network manager if you want to set up a time server for a department in a larger organization.

If you buy a GPS time receiver or other external clock hardware, you can synchronize your system to it to become a stratum 1 time server. You'll need to install special drivers for the external clock hardware. These drivers make the hardware appear to be a device on the network, so you can use an ordinary server option line, but point it to the appropriate IP address. You must consult the documentation for your device's Linux drivers for details. The NTP Web site includes a list of hardware product manufacturers at http://www.eecis.udel.edu/~ntp/hardware.html.

When you're done reconfiguring ntp.conf, you should restart the NTP server. This is usually done through a SysV startup script, as discussed in Chapter 4, Starting Servers. Unless your startup script calls ntpdate prior to starting ntpd, you won't see your system time change dramatically, even if it's off by a few minutes. Instead, NTP will wait a while as it receives multiple time checks, then either change the time quickly or adjust it more slowly to synchronize it with its own parent server's time. You can monitor its operations using ntpq, as discussed in the next section.

Monitoring NTP's Operations

Aside from watching the time with a program like xclock, the usual way to monitor NTP's operation is to use the ntpq program. You launch this program and then enter any of a large number of text-based commands at its prompt. The program then displays information in response to these commands. Some of the more important ntpq commands include the following:

  • host hostname—By default, ntpq queries the server running on the localhost computer. You can change this behavior by issuing the host command, so you can easily monitor the functioning of NTP servers throughout your network. You can achieve the same effect by providing the target hostname when you launch ntpq, as in ntpq remote. threeroomco.com.

  • hostnames [yes | no]—If you provide the yes option, ntpq displays hostnames rather than IP addresses when reporting on remote computers (this is the default behavior). The no option causes ntpq to display IP addresses. Using -n when launching ntpq has the same effect as typing hostnames no after launching the program.

  • ntpversion versionno—You can specify the NTP version number (versionno) to use in queries of the NTP server with this option.

  • quit—When you're done, issue this command to quit from the program.

  • peers—This command is one of the more useful initial diagnostic tools. It displays a list of the servers with which yours is communicating. Unless you use the host command, this list should include the localhost and all the servers you listed in ntp.conf. Additional information includes the server to which each of the listed servers is synchronized; the stratum of each server; when each server was last contacted and the interval between contacts; a numeric code indicating how reliable the connection between the systems is; and delay, offset, and jitter information, which are measures of how accurate and variable the time data are. To the left of each entry is a one-character code indicating how your server is using data from each server. A plus sign (+) means that the server was considered for synchronization, but was beaten out by a better server; an asterisk (*) indicates that the server is your own server's parent; an x indicates a false ticker—a server whose time is just plain wrong; and various other characters indicate servers that have been rejected for assorted other reasons. Variants on peers are lpeers (which may list more servers) and opeers (which doesn't display the names of servers to which yours is connected).

  • associations—This command produces a list of association statistics for each server. Servers aren't identified by hostname or IP address, but by an association ID that's used in some other commands. Variants on this command are lassociations, passociations, and lpassociations.

  • readvar assocID varname—You can read a raw variable using the readvar command, which takes an association ID and variable name as arguments. This command is most likely to be useful in advanced debugging sessions. Variants are mreadvar and rv (the latter is actually an exact synonym).

  • readlist assocID—This command is like readvar, but it produces a list of all the standard variables. A synonym is rl, and a variant is mreadlist.

  • pstatus assocID—This command requests that the system indicated by assocID return status information. In practice, the effect is very similar to the readlist command.

  • writevar assocID varname=value—You can alter the value of a variable with the writevar command. You won't normally have to do this.

The first time you configure NTP, whenever you reconfigure it, and possibly periodically thereafter, you may want to use ntpq to check that it's doing what you expect. Figure 10.1 shows ntpq in action on a server that's been running for some time. When you first run ntpq after starting ntpd, many of the fields will be blank or will hold dummy values (typically 0). Over the course of a minute or so, most of those fields should fill with values similar to those shown in Figure 10.1, but the plus signs and asterisks to the left of most of the entries in Figure 10.1 won't appear for several minutes because the server will take a while to determine which of the would-be peers is most reliable. Some other values will change over the course of several minutes, as well, and then stabilize. If you see an x to the left of a server name, you may want to consider removing it from your configuration, because chances are that server is seriously misconfigured.

Figure 10.1Figure 10.1 The ntpq program lets you monitor NTP server activities.

How to Keep Precision Time

Most computers use internal clocks that are based on oscillators—electronic devices that produce a signal that changes in a regular manner. If the oscillator produces, say, a 100Hz signal, this means that it changes state 100 times per second. By counting the oscillations, the computer keeps time. As noted earlier, however, computer clocks are imperfect. There are several causes of such imperfections. For one thing, the oscillators may not operate at precisely the values they're supposed to. If a 100Hz oscillator actually operates at 100.1Hz, time measurements will be off. In fact, an error of this magnitude would cause a clock to gain over a minute a day. What's more, the oscillation rate may vary over time, as the circuit's temperature changes as a computer heats up after being turned on or as room temperature varies. The oscillation rate may also vary as the circuit ages or for assorted other reasons.

Factors outside of the oscillator can also influence the precision of the time measurement. Normally, the oscillator signals the computer that its time period has come by using an interrupt (interrupt 0 on x86 computers). If the computer is busy processing other important events, though, it may not be able to process this interrupt in a prompt fashion, and so the computer may miss a "tick" of the clock.

These sources of error contribute to general clock drift, and for most users, they're a modest annoyance. In some cases, though, precision time measurement is important. For instance, computers used in extremely time-sensitive scientific experiments may need extreme precision. (Linux isn't really well-suited to such functions, although the Real-Time Linux variant, http://fsmlabs.com/community/, does much better in this respect.) The Enhanced Real Time Clock kernel option (in the Character Devices menu) enables user access to a high-precision clock, should you need it.

Inserting kernel modules is one task that's particularly likely to result in missed oscillator beats, so if high timing precision is important, you should compile a kernel with as many drivers built in as possible, rather than leaving lots of options as modules. Leaving the computer powered on at all times and keeping it in a temperature-controlled room can both help minimize changes in clock drift due to temperature factors. The NTP server tracks clock drift and attempts to compensate, and periodically checks back with its parent server, so running an NTP server can help keep an accurate time—but if there's a chance that NTP will step the time at some critical point, you might want to temporarily disable it during particularly time-sensitive operations.

If you notice your system time drifting or changing in some odd way, you may want to use ntpq to check your NTP server's configuration. It may have lost synchronization with a server because of a change in IP address or some permanent network connectivity problem. (A temporary network outage shouldn't create noticeable problems; the server will just switch to the local clock until the network comes back online.) If your system doesn't synchronize with any time server for several minutes after starting ntpd, you should investigate general network connectivity. Can you ping the remote server? Do you have a firewall in place that might block NTP queries? (You may need to reconfigure the firewall to pass through UDP port 123 packets, at least to and from the servers in question—both yours and the remote servers.) Do you have authorization to use a remote server? (That server might use a firewall or an authentication key to keep out unwanted clients.)

Using an NTP Client Package

If you've configured an NTP server on one computer on your network to acquire its time from a remote system, you can install and configure NTP servers on all other systems on your network in much the same way, but point these computers to your first NTP server instead of to external servers. The result is that your entire network will generate relatively little in the way of Internet traffic related to NTP, although the entire network will be set to the correct time via local NTP queries. You'll get the full benefits of ntpd on each of the clients, even though most or all of them won't be used as servers. On a complex network, you might implement several strata of time servers yourself. For instance, you might run an NTP server on each subnet for the benefit of clients on that subnet, and have each of these subnet servers connect to a system on the subnet that's one closer to the Internet at large to obtain its own time. This design will minimize NTP-related network traffic within your own network.

For many systems, running ntpd is overkill. This program is designed to keep the time on an entire network synchronized to within a few milliseconds, and to keep the entire network's time set to well under a second of UTC. Furthermore, ntpd is designed to keep this time accurate constantly, with little drift from accuracy during the course of a day. Your needs might be more modest; for instance, you might not be concerned if the time on any given system drifts a few seconds each day. Furthermore, ntpd is a server, and as such poses a potential risk; a security-related bug could conceivably be found and exploited in ntpd, resulting in a potential vulnerability for all your systems, or at least all those that are exposed to the Internet at large. (In fact, such vulnerabilities have been found in ntpd in the past.) For these reasons, the ntpdate program may be useful in many situations. As noted earlier, the rdate program can be used in a similar manner, but it uses its own protocol and is less precise than is ntpdate.


The designers of NTP are working to phase out ntpdate, with the goal of allowing ntpd to be used for one-time clock settings, much as ntpdate can be used today. Future versions of the NTP package may omit ntpdate and provide some way to use ntpd in a more limited manner in its place. In fact, some NTP version 4 packages lack ntpdate.

To run ntpdate, you type its name followed by the name or IP address of the time server against which you want to synchronize your system's time. You can specify multiple time servers if you want the program to automatically select the best one. You can also include several optional parameters before the program name and the time server addresses:

  • -B—Normally, ntpdate slews the system clock speed if the time difference is less than half a second, and resets the clock if the difference is greater than half a second. This option forces the program to always slew the clock speed, even with large errors.

  • -b—This option forces ntpdate to set the clock to the value sent by the server, even if the error is small.

  • -o version—You can tell the program to use a specific version of NTP with this option.

  • -p samples—Normally, ntpdate sets the clock by using four time samples from the server. You can adjust this value up or down (within the range 1 to 8) using this option.

  • -q—You can query the server without setting the clock by including this option. This will not return a human-readable time, though; it returns information on the delays and offsets to the servers.

  • -s—You can force ntpdate to send its output through the system logger with this option. You might do this if you call the program as a cron job.

  • -u—Normally, ntpdate uses the standard NTP port of 123 for its outgoing packets. You can have it use an unprivileged port (numbered above 1024) by using this option. This might be necessary to work around some firewalls.

When you run ntpdate to synchronize your clock with a server, the program reports various statistics, such as the stratum, offset, and delay associated with the server you contact. Unless you specify -q or there's an error, the program then either slews your clock's speed or sets the absolute time on your computer.

One common method of using ntpdate is to run it as a cron job. You might run it once an hour or once a day, for instance. This may be often enough for many purposes, and it can reduce network loads to run ntpdate on a periodic basis, as opposed to running ntpd constantly.


Do not call ntpdate on a regular basis at midnight to synchronize with a public time server. Such servers are often bombarded by requests at midnight, generated by people who think that's a reasonable time to synchronize their clocks. Instead, pick some unusual time that's otherwise convenient, like 1:23 PM or 3:48 AM. This will reduce unnecessary congestion on public time servers, and may result in more accurate and reliable clock setting for your system, because you won't experience delays or dropped packets from midnight congestion.

  • + Share This
  • 🔖 Save To Your Account

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020