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How to Create and Organize an IT Process Catalog

Aug 30, 2002

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Software Distribution

This process aims at preparing, scheduling, and executing the distribution of software throughout the enterprise in a secure and expeditious manner. It works closely with the change and service request management capabilities in the IT organization.


Tasks	Skills
Define deployment endpoints and software stack for software distribution with automation tools Evaluate success of distributions Execute fallback procedures if necessary Define processes and procedures for optimizing enterprise software distribution process	Familiarity with configuration of target environments (such as registry, desktop structure, etc.) Understanding of change management and inventory management processes Expertise in chosen automation technology and products
Staffing	Automation Technology
Production coordinator Software distribution specialist	Microsoft Systems Management Server Novadigm EDM Tivoli Software Distribution CA Unicenter TNG Software Distribution/ShipIT IBM LCCM Novell ZENWorks Intel LANDesk Mobile user support: Callisto, Marimba, Mobile Automation, Sterling Software (Xcellnet)
Best Practices	Metrics
Automated distribution of all major enterprise applications Minimal custom scripting of software distribution solutions Use of distribution tools that deliver to multi-tiered, multi-platform architectures Tight integration between software distribution techniques and: – Change management – Configuration management – Inventory/asset management (distributions drive updates) – Problem management	Number of discrete distributions performed weekly/monthly MB/GB transferred per week/month Staff-per-target-resources ratio Staff-per-distributions ratio
Process Integration	Futures
Change management Configuration management Inventory/asset management (distributions drive updates) Problem management	Automated mirroring and end-user document version control (such as Microsoft Active Directory, Intellimirror) Complexity stratification (browser-based, e-mail based, multi-tiered operating systems) Increased support of mobile computing devices and technologies

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