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It's not about the technology, and it never will be. It's about people and the way they go about their business. The goal is to support and drive the business. Technology is a tool, an enabler. In essence, technology enables people to drive the business.

With rapid changes in politics, economics, business, and technology, there are vast opportunities to leverage innovative solutions to initiate fundamental transformations in the business. There are real opportunities to drive the business toward its goals, providing more and better services (faster, simpler, more reliable, more secure, and so on). Given the current environment, there are real opportunities for IT to do the following:

  • Transform the business
  • Provide innovative solutions
  • Contribute to desired business outcomes
  • Drive business growth

All organizations are looking for ways to be more efficient and effective in their market space. With greater emphasis on achieving more value from IT, you're expected to deliver more and better services using fewer resources. Moreover, the technology is only as good as the people who make it, implement it, operate it, and use it. To be in control, CIOs need a systematic approach.

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