Home > Articles > Software Development & Management > Management: Lifecycle, Project, Team

  • Print
  • + Share This
This chapter is from the book

PATTERN : CONNECTION

PROBLEM

Others have desirable qualities that you lack, and vice versa.

SOLUTION

Connect before transmission; get close enough to others so that all risk sharing desirable qualities.

The same sloppy practices that degrade the emotional environment (for example, the repression of feelings, tolerance of lack of thinking, and frequent loss of intention) have other pernicious effects:

  • Teams cannot decide anything.
  • Shared vision is generally neglected.
  • Useful feedback is seldom available.

These weaknesses—described in antipatterns throughout this book—have a corrosive effect on team results and negatively affect team durability. Sustained, high-performance, collaborative connection among team members is impossible where such practices prevail. Thus, connection is a prerequisite for the transmission and reception of desirable qualities among teammates.

It is possible to connect with one another by adopting new, intentionally designed behaviors. The idea of adoptable, designed behavior may be new to readers. It may be difficult at first to even imagine a new way of being together, much less to design one. What would it be like? What could it be like?

The difference between the lifestyle determined by the everyday antipatterns you typically encounter and the results-oriented lifestyle of The Core is enormous. It is the difference between an intentionally designed and optimized team culture and a loose collection of accepted practices that a team has accidentally inherited. It is the difference between dwelling in a cave you happened upon and living in a house you designed.

CONNECTION AND RICH INFORMATION

Rich information is produced when a more open environment exists among team members. For example, personal weaknesses are freely discussed and team help is sought to remedy them. Personal gifts are acknowledged and accepted without fuss. Rich information carries more commitment, discloses more vulnerability, and clearly identifies more gifts and talents than does commonplace information. It carries more weight but does not consume more bits.20 Each bit counts for more because the team culture requires more significance and less obscurity in each exchange.

It costs the same amount of time for your listeners to listen whether you say something trivial or something profound. If you say something important, you use your "bit allocation" more effectively. Of course, both listener and speaker must be prepared to deal with units of greater significance than "normal." This preparation, which resets expectations, establishes the higher bandwidth connection among the team members. Higher interpersonal bandwidth is characterized by more significance per utterance.

In The Core, the additional significance derives from the personal integrity behind the utterances. For example, you don't speak unless you have filtered your planned utterance through the CheckIn commitments.

Rich information is invariably produced when a team member expresses criticism in a way21 that adds significant value to another's work. This value-generating capability is uncommon even though adding value is the normal, healthy thing to do.

Human-human inefficiencies must be handled before you can expect to routinely make the best class of connection and achieve the resulting hyperprogress. Most people spend their working hours in the default human-human interface environment, created by no one, but affected by everyone. The default interface provides only the most rudimentary, often self-defeating, interpersonal connection. Preventing discomfort seems to be the highest value in the default interface. This is at the cost of achieving results. Being a part of this undesigned interpersonal world, day after day, people simply don't connect, except by chance. Chance22 determines the most vital linkages.

For your team to gain the capacity to perform remarkable interpersonal feats, you must implement (if not design) numerous new interpersonal practices, beginning with Connection. The problems addressed by the Connection pattern are easily stated:

  • Initiate relationships with people and groups with whom you can have significant communication

  • Ensure that you and other team members or groups can collaborate based on the continuous exchange of rich information

Once people are connected, the richer the information transmitted, the greater the team.

In The Core, a connection is made when two or more people explicitly decide to collaborate intentionally. They agree to disclose and receive information that, even at the start, is sufficiently rich to accelerate the process of collaboration. A connected team has the capacity to receive and transmit information according to mutually acceptable protocols. That is, it is positioned to communicate.

Most teams fail to connect because they don't define the vital preliminary tasks of Connection. They don't "test the line" to see what speeds are attainable. They don't invoke any communication protocols.

You are connected when your team meets the following conditions:

  1. Team members agree that the first goal is to establish a connection.

  2. The state of connection has been explicitly acknowledged.

  3. The effectiveness of the connection is constantly monitored.

Obviously, explicit connection will always precede attaining the highest rates of transmission and reception. In The Core, you don't bother to attempt communication without connection. As all of The Core protocols heighten the probability of sustained connection, no single connection protocol exists. CheckIn, however, is the protocol used most often to initiate a connection.23

  • + Share This
  • 🔖 Save To Your Account

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.

Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020