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4.21 Vendor Management

Vendors often have strong sales and marketing functions that sometimes include information on their processes, which can include metrics. It is important for you to review and understand your vendors’ criteria. We have had many times when we were asked to review vendor programs and give our recommendations on ensuring that the vendor approach was aligned with our client’s requirements. It has been our experience that many vendors welcome this input and where there are gaps, they should be understood as well. Although agile process maturity is typically focused on software, we often review processes around hardware development as well.

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