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This chapter is from the book

Structure of the Book

Supply chain management is a complex and increasingly important contributor to organizational success. The foundation descriptions, objectives, and participants discussed in this chapter are essential, but they provide only part of the story. To fully appreciate the opportunities presented via supply chain management, you must understand the plan-buy-make-move-return processes, strategies, technologies, global considerations, and performance tools. The balance of the book covers these essential topics.

Chapter 2: Supply Chain Structure, Processes, and Trade-Offs

The supply chain is made up of essential processes that facilitate the fulfillment of customer demand. Chapter 2 discusses these processes in the context of multidirectional flows of product, information, and money through these supply chain processes, as well as the channels through which demand is served. Each of the plan-buy-make-move-return processes is explained in detail, along with the supply chain trade-off decisions that managers make among these processes.

Chapter 3: Key Strategic Principles

Successful supply chain management depends on integrated planning and development of strategies that promote efficient, effective fulfillment. Chapter 3 begins with an analysis of the guiding principles that supply chain managers must embrace. Next, the strategies for improving supply chain functionality within the organization and coordination across organizations are discussed. The chapter concludes with coverage of barriers to supply chain management success—those potential challenges and pitfalls that can negatively affect performance.

Chapter 4: Supply Chain Information and Technology

Information about customer demand and visibility of inventory are often considered as important as the inventory itself. Chapter 4 addresses the technological capabilities needed to provide cross-chain visibility and support decision making. The chapter begins with a discussion of the role of technology in supply chain planning and execution, including information requirements and capabilities. Also, supply chain software and automatic identification tools are presented. The chapter wraps up with a review of emerging technologies and innovations.

Chapter 5: Managing the Global Chain

The movement of product, information, and funds between countries can be a very challenging proposition. Chapter 5 introduces the global supply chain management activities that support international trade. The chapter covers the challenges, requirements, and external factors that must be considered by supply chain managers. Next, the activities involved in exporting, transporting, and importing goods are discussed. A discussion of key cost considerations wraps up the global supply chain discussion.

Chapter 6: World Class Supply Chain Performance

Supply chain managers must measure performance to evaluate the success of their strategies and operations. Chapter 6 focuses on the use of metrics and related measurement frameworks to ensure compliance with customer requirements and internal goals. Important topics of discussion include the role of measurement, types of measures, trade-off analysis, and measurement systems. The chapter concludes with a discussion of the relationship between supply chain performance and financial outcomes.

Chapter 7: The Supply Chain of the Future

Supply chains are dynamic, evolving entities that must be managed in a forward-thinking fashion. Chapter 7 highlights the emerging issues that will create challenges for supply chain managers and potentially drive change in their processes. Shifting global supply networks, talent shortages, sustainability requirements, omnichannel developments, and rising customer expectations are among the game changers that will shape supply chain strategy in the coming years.

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