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CompTIA A+ 220-701 Practice Questions: Operational Procedures

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This chapter provides practice questions, with answers and explanations, for both parts of the Operational Procedures domain on the A+ 220-701 exam.
This chapter is from the book

The last domain for the 220-701 exam is Operational Procedures. This domain can be divided into two parts. The first part relates to the environment where you work and how you can affect it. The second part deals with how to interact with customers. Remember, you are there to service them; it is not the other way around.

This domain for the 220-701 exam counts as 10%. The given objectives for this domain are as follows:

  • 6.1—Outline the purpose of appropriate safety and environmental procedures and apply them to a given scenario
  • 6.2—Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace

6.1 Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them

  • ESD
  • EMI
    • Network interference
    • Magnets
  • RFI
    • Cordless phone interference
    • Microwaves
  • Electrical safety
    • CRT
    • Power supply
    • Inverter
    • Laser printers
    • Matching power requirements of equipment with power distribution and UPSs
  • Material Safety Data Sheets (MSDS)
  • Cable management
    • Avoiding trip hazards
  • Physical safety
    • Heavy devices
    • Hot components
  • Environmental – consider proper disposal procedures
  1. What type of equipment should be used to minimize the chances of ESD (electrostatic discharge) during normal computer maintenance work?

    bullet.jpg

    A.

    Surge protector

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    B.

    Terrycloth towel

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    C.

    Wrist strap

    bullet.jpg

    D.

    Screwdriver

    Quick Answer: 218

    Detailed Answer: 219

  2. What is the purpose of the antistatic wrist strap?

    bullet.jpg

    A.

    To protect the equipment from electrostatic discharge

    bullet.jpg

    B.

    To protect the technician from injury

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    C.

    To place the technician's body at the same electrical potential as the system board

    bullet.jpg

    D.

    To protect technicians working on high-voltage equipment such as power supplies and CRT monitors

    Quick Answer: 218

    Detailed Answer: 219

  3. Which of the following is the most effective tool for protecting the PC system from dangerous static buildup?

    bullet.jpg

    A.

    An ESD wrist or ankle strap

    bullet.jpg

    B.

    The safety ground plug at a commercial AC receptacle

    bullet.jpg

    C.

    The ground plane of the system board

    bullet.jpg

    D.

    The chassis ground provided by the brass standoff(s)

    Quick Answer: 218

    Detailed Answer: 219

  4. You are going to replace faulty memory within a computer. You shut down the computer. What should you NOT do to avoid ESD? (Choose the best answer.)

    bullet.jpg

    A.

    You should use an ESD mat.

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    B.

    You should use an ESD strap.

    bullet.jpg

    C.

    You should touch the ground of the workshop.

    bullet.jpg

    D.

    You should touch the metal case of the power supply that is plugged into a properly grounded outlet.

    Quick Answer: 218

    Detailed Answer: 219

  5. Wrist straps will be useful only if which of the following criteria are met? (Choose the best answer.)

    bullet.jpg

    A.

    They are plugged into the wrist strap jack.

    bullet.jpg

    B.

    They are clean and make good skin contact.

    bullet.jpg

    C.

    The cord has not been damaged.

    bullet.jpg

    D.

    All of the options provided are correct.

    Quick Answer: 218

    Detailed Answer: 219

  6. In addition to the antistatic wrist strap, which of the following would you use to reduce ESD? (Choose two answers.)

    bullet.jpg

    A.

    Use an ESD mat

    bullet.jpg

    B.

    Touch the ground of the workshop

    bullet.jpg

    C.

    Touch the metal case of the power supply that is plugged into a properly grounded outlet

    bullet.jpg

    D.

    Take off your tie and shoes

    Quick Answer: 218

    Detailed Answer: 219

  7. Before opening a static-shielding container or bag that includes an electronic device, you should do which of the following?

    bullet.jpg

    A.

    Look inside to see if it is really sensitive

    bullet.jpg

    B.

    Check for paperwork inside the container

    bullet.jpg

    C.

    Ground yourself in an ESD-protected area

    bullet.jpg

    D.

    Call the manufacturer for operating instructions

    Quick Answer: 218

    Detailed Answer: 219

  8. Before transporting an ESD-sensitive device, it must be which of the following?

    bullet.jpg

    A.

    Enclosed in a static shielding container or bag

    bullet.jpg

    B.

    Put in a cardboard box

    bullet.jpg

    C.

    Thoroughly cleaned

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    D.

    Wrapped in newspaper

    Quick Answer: 218

    Detailed Answer: 220

  9. To prevent ESD, humidity should be kept at least at what percentage when working on a computer?

    bullet.jpg

    A.

    10%

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    B.

    25%

    bullet.jpg

    C.

    50%

    bullet.jpg

    D.

    75%

    Quick Answer: 218

    Detailed Answer: 220

  10. Damaging ESD is most likely to occur when which of the following occurs?

    bullet.jpg

    A.

    You are working around rubber mats.

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    B.

    You are using test instruments on a system.

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    C.

    The humidity is low.

    bullet.jpg

    D.

    You unplug a power supply unit.

    Quick Answer: 218

    Detailed Answer: 220

  11. One of your customers has called you because he was attempting to perform a RAM upgrade on his machine when he felt a small snap on his fingertip. Now the system does not start up to the desktop. What should you do in this situation?

    bullet.jpg

    A.

    Try to determine the exact damage done and then educate the customer about ESD.

    bullet.jpg

    B.

    Tell the customer it's a lot less expensive to call you in the first place and then install new memory modules in the PC.

    bullet.jpg

    C.

    Tell the customer that he should wear an antistatic wrist strap if he is going to be working on his own equipment. Then replace the system board.

    bullet.jpg

    D.

    Replace the RAM with new modules and install an antistatic mat under the PC.

    Quick Answer: 218

    Detailed Answer: 220

  12. At the office, a number of ceiling fans were installed. Now users are complaining of slow activity on the network. Nothing else has changed on the network. What is the most likely cause of this problem?

    bullet.jpg

    A.

    AMI

    bullet.jpg

    B.

    EMI

    bullet.jpg

    C.

    MIB

    bullet.jpg

    D.

    FDM

    Quick Answer: 218

    Detailed Answer: 220

  13. Which of the following can cause EMI? (Choose all that apply.)

    bullet.jpg

    A.

    Fluorescent lights

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    B.

    Space heaters

    bullet.jpg

    C.

    Industrial motors

    bullet.jpg

    D.

    Radio

    Quick Answer: 218

    Detailed Answer: 220

  14. Magnets can cause which of the following? (Choose two answers.)

    bullet.jpg

    A.

    FDM

    bullet.jpg

    B.

    Current

    bullet.jpg

    C.

    EMI

    bullet.jpg

    D.

    AMI

    Quick Answer: 218

    Detailed Answer: 220

  15. What is the most likely cause of wavy images on a CRT monitor?

    bullet.jpg

    A.

    Bad memory

    bullet.jpg

    B.

    Viruses

    bullet.jpg

    C.

    EMI

    bullet.jpg

    D.

    Bad motherboard

    Quick Answer: 218

    Detailed Answer: 221

  16. What is used to limit the flow of RFI radiation from the computer?

    bullet.jpg

    A.

    The power supply

    bullet.jpg

    B.

    Grounded connector

    bullet.jpg

    C.

    The case

    bullet.jpg

    D.

    Heat sink

    Quick Answer: 218

    Detailed Answer: 221

  17. You have 802.11g network wireless adapters. Every day around lunchtime, wireless users complain of lack of connectivity. What can you do for this problem?

    bullet.jpg

    A.

    Replace the WAP with an 802.11b WAP

    bullet.jpg

    B.

    Reduce the RFI around the WAP

    bullet.jpg

    C.

    Configure the wireless workstations and the WAP to operate in ad-hoc mode

    bullet.jpg

    D.

    Connect the WAP directly to the network

    Quick Answer: 218

    Detailed Answer: 221

  18. You have a wireless phone. Every time you get a phone call, you get disconnected from the 802.11g wireless network. What is the problem?

    bullet.jpg

    A.

    EMI

    bullet.jpg

    B.

    RFI

    bullet.jpg

    C.

    AMI

    bullet.jpg

    D.

    Power spikes

    Quick Answer: 218

    Detailed Answer: 221

  19. The local weather report indicates that an electrical storm with severe winds is likely to occur in your area overnight. What reasonable precautions should you take to protect your computers?

    bullet.jpg

    A.

    Monitor the computers until the storm passes

    bullet.jpg

    B.

    Plug the computers into a surge protector

    bullet.jpg

    C.

    Turn off the computers

    bullet.jpg

    D.

    Unplug the computers

    Quick Answer: 218

    Detailed Answer: 221

  20. What are the voltage levels commonly found in a CRT?

    bullet.jpg

    A.

    250,000V

    bullet.jpg

    B.

    250V

    bullet.jpg

    C.

    25,000V

    bullet.jpg

    D.

    25V

    Quick Answer: 218

    Detailed Answer: 221

  21. Which voltage level is more dangerous—110V AC at 5 amps or 25,000V DC at 5 microamperes?

    bullet.jpg

    A.

    The 25,000V level is much more dangerous than the 110V level.

    bullet.jpg

    B.

    Neither are particularly dangerous.

    bullet.jpg

    C.

    Both are extremely dangerous.

    bullet.jpg

    D.

    The 5 amp level is much more dangerous than the 5 microampere level.

    Quick Answer: 218

    Detailed Answer: 221

  22. When would it be inappropriate to use an ESD wrist strap? (Choose two answers.)

    bullet.jpg

    A.

    While working on hard disk drives

    bullet.jpg

    B.

    While working on system boards

    bullet.jpg

    C.

    While working on CRT video monitors

    bullet.jpg

    D.

    While working on printers

    bullet.jpg

    E.

    While working on a power supply

    Quick Answer: 218

    Detailed Answer: 221

  23. After you've removed the outer case from a CRT display, what precaution should you take before troubleshooting it? (Choose two answers.)

    bullet.jpg

    A.

    Make sure that it's discharged

    bullet.jpg

    B.

    Get clearance from your supervisor

    bullet.jpg

    C.

    Put on an antistatic wrist strap

    bullet.jpg

    D.

    Disconnect the monitor from the AC power source

    Quick Answer: 218

    Detailed Answer: 222

  24. The laser light in a high-quality laser printer is classified as a Class A laser device. What does this rating mean to technicians working on this laser printer?

    bullet.jpg

    A.

    Never shine the light on your skin

    bullet.jpg

    B.

    Never shine the light on any part of your body

    bullet.jpg

    C.

    Never shine the light in your eyes

    bullet.jpg

    D.

    Never touch the light while it is in operation

    Quick Answer: 218

    Detailed Answer: 222

  25. Which type of printer can be a source of electrocution, eye damage, and burns?

    bullet.jpg

    A.

    Laser

    bullet.jpg

    B.

    Dot matrix

    bullet.jpg

    C.

    Inkjet

    bullet.jpg

    D.

    Daisy wheel

    Quick Answer: 218

    Detailed Answer: 222

  26. Which component of a dot matrix printer generates a great deal of heat and can be a burn hazard when working on these units?

    bullet.jpg

    A.

    Paper tray

    bullet.jpg

    B.

    Platen

    bullet.jpg

    C.

    Ribbon

    bullet.jpg

    D.

    Print head

    Quick Answer: 218

    Detailed Answer: 222

  27. What type of device is used to power a laptop using the car's cigarette lighter?

    bullet.jpg

    A.

    UPS

    bullet.jpg

    B.

    Surge processor

    bullet.jpg

    C.

    Capacitance battery

    bullet.jpg

    D.

    Inverter

    Quick Answer: 218

    Detailed Answer: 222

  28. Of the following, which is the most important to keep in mind when choosing an inverter?

    bullet.jpg

    A.

    The amount of power an inverter can supply

    bullet.jpg

    B.

    The amount of surge protection it offers

    bullet.jpg

    C.

    The number of plugs or ports

    bullet.jpg

    D.

    The number of lights

    Quick Answer: 218

    Detailed Answer: 222

  29. You are choosing a UPS to make sure that your computer is protected. What are the two criteria you should choose when selecting the correct UPS? (Choose two answers.)

    bullet.jpg

    A.

    The amount of power a UPS can supply

    bullet.jpg

    B.

    The amount of surge protection it offers

    bullet.jpg

    C.

    The number of plugs or ports

    bullet.jpg

    D.

    The amount of time that a UPS can power a PC when AC power is not available

    Quick Answer: 218

    Detailed Answer: 223

  30. A large amount of water is spilt on the floor of the server room. What should you do first?

    bullet.jpg

    A.

    Place newspaper over the water

    bullet.jpg

    B.

    Wear rubber soled shoes and mop up the floor

    bullet.jpg

    C.

    Inform the system administrator of this safety hazard

    bullet.jpg

    D.

    Shut down all computers in the server room

    Quick Answer: 218

    Detailed Answer: 223

  31. You are checking a system that has failed when you discover that it failed because one of the power supply wires running to the system board was damaged. How should you handle this situation?

    bullet.jpg

    A.

    Cut the wire so it is even with the power supply housing and troubleshoot the system board for possible faults

    bullet.jpg

    B.

    Splice the two ends of the cable together and apply heat-shrink tubing over the repaired area of the wire

    bullet.jpg

    C.

    Cap off the cable using electrical tape

    bullet.jpg

    D.

    Replace the power supply unit

    Quick Answer: 218

    Detailed Answer: 223

  32. Which of the following actions can cause a system board to short out when you change an adapter card?

    bullet.jpg

    A.

    Not wearing an antistatic wrist strap

    bullet.jpg

    B.

    The PnP function not being configured properly

    bullet.jpg

    C.

    Placing the adapter card in the wrong type of expansion slot

    bullet.jpg

    D.

    Not removing the power cord from the AC power source

    Quick Answer: 218

    Detailed Answer: 223

  33. What is required for hazardous materials when they change hands?

    bullet.jpg

    A.

    Disposal bags

    bullet.jpg

    B.

    Material Safety Data Sheets (MSDS)

    bullet.jpg

    C.

    Red flags

    bullet.jpg

    D.

    OSDF

    Quick Answer: 218

    Detailed Answer: 223

  34. On an MSDS you will not find which of the following?

    bullet.jpg

    A.

    Chemical name

    bullet.jpg

    B.

    Hazard rating

    bullet.jpg

    C.

    Safety first measures

    bullet.jpg

    D.

    Emergency telephone number

    Quick Answer: 218

    Detailed Answer: 223

  35. Which of the following rated fire extinguishers should be used in case of electrical fire?

    bullet.jpg

    A.

    "A-rated" extinguisher

    bullet.jpg

    B.

    "B-rated" extinguisher

    bullet.jpg

    C.

    "ABC-rated" extinguisher

    bullet.jpg

    D.

    None of the answers provided are correct

    Quick Answer: 218

    Detailed Answer: 224

  36. Which of the following fire extinguishers would you use if your computer caught fire?

    bullet.jpg

    A.

    "A-rated" extinguisher

    bullet.jpg

    B.

    "B-rated" extinguisher

    bullet.jpg

    C.

    "C-rated" extinguisher

    bullet.jpg

    D.

    None of the answers provided are correct

    Quick Answer: 218

    Detailed Answer: 224

  37. When you arrive at your workstation, you find three desktop PCs sitting on the floor in front of your workbench. You will have to lift them onto the workbench to work on them. Which of the following describes the correct way to lift a personal computer from the floor?

    bullet.jpg

    A.

    With knees bent, lift with your back

    bullet.jpg

    B.

    With knees bent, lift with your legs

    bullet.jpg

    C.

    With knees straight, lift with your back

    bullet.jpg

    D.

    With knees straight, lift with your arms

    Quick Answer: 218

    Detailed Answer: 224

  38. Which of the following are legitimate ways of disposing of chemical solvents and cans?

    bullet.jpg

    A.

    If they are not listed on the MSDS, dispose of them in your normal trash-disposal system.

    bullet.jpg

    B.

    Open the containers and allow the liquids to evaporate so that they can be buried.

    bullet.jpg

    C.

    If your local code calls for it, dispose of the items in a Subtitle-D dumpsite.

    bullet.jpg

    D.

    Burn them in an acceptable disposal oven.

    Quick Answer: 218

    Detailed Answer: 224

  39. What is the correct procedure for disposing of laptop batteries?

    bullet.jpg

    A.

    Incineration

    bullet.jpg

    B.

    First try to recharge the batteries for reuse

    bullet.jpg

    C.

    Consult the local guidelines for disposing of hazardous material

    bullet.jpg

    D.

    Dispose in a trash can

    Quick Answer: 218

    Detailed Answer: 224

  40. What is the recommended method for handling a dead battery?

    bullet.jpg

    A.

    Recycle it

    bullet.jpg

    B.

    Throw it in the trash

    bullet.jpg

    C.

    Burn it in a certified incinerator

    bullet.jpg

    D.

    Recharge it

    Quick Answer: 218

    Detailed Answer: 224

  41. What is the recommended method for handling an empty toner cartridge?

    bullet.jpg

    A.

    Recycle it through the original manufacturer

    bullet.jpg

    B.

    Throw it in the trash

    bullet.jpg

    C.

    Burn it in a certified incinerator

    bullet.jpg

    D.

    Turn it in to a licensed computer retailer

    Quick Answer: 218

    Detailed Answer: 224

  42. CRT monitors contain which of the following elements that cause their disposal to be considered hazardous?

    bullet.jpg

    A.

    Copper

    bullet.jpg

    B.

    Lead

    bullet.jpg

    C.

    Tin

    bullet.jpg

    D.

    Aluminum

    Quick Answer: 218

    Detailed Answer: 224

  43. When disposing of a CRT, you should first do which of the following?

    bullet.jpg

    A.

    Pack it in its original container and dispose of it in the normal garbage

    bullet.jpg

    B.

    Discharge the HV anode and dispose of it in the normal garbage pickup

    bullet.jpg

    C.

    Check applicable local ordinances and dispose of it in accordance with local regulations

    bullet.jpg

    D.

    Smash the CRT's glass envelope with a hammer and dispose of it in a Subtitle-D dumpsite

    Quick Answer: 218

    Detailed Answer: 224

  44. When using network cable to connect a computer to a switch, what should you always attempt to prevent a trip hazard? (Choose two answers.)

    bullet.jpg

    A.

    Use a cable that is short enough that it is lifted off the floor.

    bullet.jpg

    B.

    Run cables in ceiling or in the walls.

    bullet.jpg

    C.

    If you need to run cable on the ground, use a cable safety strip.

    bullet.jpg

    D.

    Remove all cabling and use wireless technology.

    Quick Answer: 218

    Detailed Answer: 224

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