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Improve IT Financial Management Practices to Improve Service and Lower Cost

The following sections focus on ways to improve the basic and value added IT financial management practices, and how this information can be used to improve service and lower costs. We discuss ways to improve these practices within each maturity phase. For example, the following section summarizes how to account for IT services, given the approximate IT costs and benefits available. By reviewing this information, an organization can develop a plan for improving these IT financial practices to improve your IT financial management maturity. Improving IT financial management requires change in a mix of IT organization, tools, and processes. As you develop your roadmap, you should use project management and change management best practices that have historically worked for your or other IT organizations. Using project organization charts, roles and responsibilities, and communication plans helps to make the implementation and development of financial management processes clear. You can start by reviewing the Organizational Change Management approaches to an ITIL implementation included in Chapter 3.

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