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The Problem of Staying in Control in a Disaster

The two most immediate challenges of staying in control:

  • Alerting the "right" individuals to the disaster
  • Delivering instructions to orchestrate a safe and effective response

Corporations, campuses or government must quickly organize and disseminate information to every "first responder," using every conceivable type of technology. Response teams often include a variety of departments and even other organizations: executives, building managers, security, fire control and emergency medical services, grief counselors, legal counsel, transportation, finance departments, information technology, telecommunications, and more. The technology used to notify these teams includes telephones, wireless phones, laptops, PDAs, email, and even two-way radio. The technology used depends largely on who’s being notified, why, and where they are.

Even small firms can’t survive a prolonged outage—a telephone cable cut, for example—without a plan. The real issue quickly becomes how any organization, large or small, can remain in control of the recovery process and establish 4Ci when phones are down. What if the telephone company is busy elsewhere or has a disaster itself? What if an organization plans for one disaster but a different one occurs? Can its plan change quickly? That has been all but impossible...until now.

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