Home > Articles > Certification > Cisco Certification

  • Print
  • + Share This
This chapter is from the book

This chapter is from the book

Managing Users in Cisco Unity Connection

There are four ways to add users to Cisco Unity Connection. Users can be added manually, by synching to a CUCM, by using LDAP, and finally by using the Bulk Administration Tool (BAT).

Adding Users Manually

Adding users manually is typically used after the system is up and running and you are just adding only a few users at a time. If you have multiple users to add, use one of the other methods here to help speed up the process and add the users in a consistent manner.

  1. Using a web browser, open, and enter the Application username and password.
  2. Choose Users > Users, and then click the Add New button.
  3. Because you already created a User Template, be sure it is selected in the Based on Template field. In the Alias field, enter jsmith and in the Extension field, enter 1010. The other fields are optional, but usually you should enter the user’s first and last name in the appropriate fields.
  4. Click the Save button. The user is added and the template applied to the new user.
  5. After the user is successfully created, the Edit menu appears. The Edit menu enables the administrator to change the password, roles, message settings, notification devices, and much more. (See Figure 7-8.)
    Figure 7-8

    Figure 7-8. Edit Menu

Importing Users via AXL from CUCM

Users can be synched with end users that are already configured on the CUCM system using Administrative XML (AXL).

  1. Make sure that the AXL service is activated. Using a web browser, open, and enter the Application username and password.
  2. Choose Tools > Service Activation and check the box next to Cisco AXL Web Service. Then click the Save button. (See Figure 7-9.)
    Figure 7-9

    Figure 7-9. Activating Cisco AXL Web Service

  3. Using the drop-down navigation menu on the upper right of the page, select Cisco Unity Connection Administration, and click the Go button.
  4. Choose Telephony Integrations > Phone System. Select PhoneSystem; then choose Edit > Cisco Unified Communications Manager AXL Servers. (See Figure 7-10.)
    Figure 7-10

    Figure 7-10. Phone System Basics Edit Menu Choices

  5. Click the Add New button, and enter the CUCM IP Address in the IP Address field. Then enter 8443 in the Port field.
  6. Click the Save button. (Figure 7-11.) Click the Test button to ensure that the configuration is correct.
    Figure 7-11

    Figure 7-11. AXL Test Message Successful

  7. Choose Users > Import Users. Select PhoneSystem for the Find End Users In field, and click the Find button.
  8. Choose NewYorkEmployees for the Based on Template field, and then check the boxes next to the users that were found as the search result. Click the Import Selected button. (See Figure 7-12.)
    Figure 7-12

    Figure 7-12. Import Selected Users

  9. Now choose Users > Users, and click the Find button to verify that the users were imported correctly.

Importing Users with LDAP

Table 7-3 contains the details used when configuring LDAP on Cisco Unity Connection.

Table 7-3 LDAP Configuration

LDAP Configuration Name: Corporate LDAP

Name used in Unity Connection to identify this LDAP Directory

LDAP Manager Distinguished Name: mike@voicepcg.local

User with administrative rights to LDAP

User Search Base: cn=Users, dc=voicepcg, dc=local

Defines where Unity Connection looks for users

LDAP Server Information>IP Address:

Defines the IP address of the LDAP server

  1. Make sure that the Cisco DirSync service is activated. Using a web browser, open, and enter the Application username and password.
  2. Choose Tools > Service Activation, and check the box next to Cisco DirSync then click the Save button.
  3. Using the drop-down navigation menu on the upper right of the page, select Cisco Unity Connection Administration, and click the Go button.
  4. Choose System Settings > LDAP > LDAP Setup.
  5. Check the box for Enable Synchronizing from LDAP Server, and click the Save button. (See Figure 7-13.)
    Figure 7-13

    Figure 7-13. LDAP Setup

  6. Choose System Settings > LDAP > LDAP Directory Configuration, and click the Add New button.
  7. In the LDAP Configuration Name field, enter Corporate LDAP. In the LDAP Manager Distinguished Name field, enter mike@voicepcg and enter the password twice below. In the LDAP User Search Base field, enter cn=Users, dc=voicepcg, dc=local and in the LDAP Server Information > IP Address field, type
  8. Click the Save button. Unity Connection attempts to make a connection to the LDAP server, and if it is successful, it saves the configuration. If the connection fails, an error message displays indicating what failed. (See Figure 7-14.)
    Figure 7-14

    Figure 7-14. Save the LDAP Configuration

  9. When the test completes and the page refreshes, click the new button labeled Perform Full Sync Now on the bottom. (See Figure 7-15.)
    Figure 7-15

    Figure 7-15. Performing an LDAP Sync

  10. Choose Users > Import Users. In the Find End User In drop-down, select LDAP Directory, and click the Find button.
  11. A list of users in LDAP will be returned. Select the NewYorkEmployees template. Next, check the box next to the users you would like to import, and click the Import Selected button. (See Figure 7-16.)
    Figure 7-16

    Figure 7-16. Import Users Found in LDAP

  12. Choose Users > Users to verify that the users were imported successfully.

Importing Users with the Bulk Administration Tool (BAT)

Adding users with the Bulk Administration Tool (BAT) in Cisco Unity Connection is similar to using BAT in CUCM. There are three basic tasks that need to be done to import users using BAT in Cisco Unity Connection.

  1. Select and export the comma separated value (CSV) file to your workstation.
  2. Add the users to the downloaded CSV file.
  3. Upload the CSV file, and import the users into Cisco Unity Connection.

Following is the procedure to import users with BAT in Cisco Unity Connection:

  1. Using a web browser, open, and enter the Application username and password.
  2. Choose Tools > Bulk Administration Tool.
  3. In the Select Operation section, click the radio button next to Export.
  4. In the Select Object Type section, click the radio button next to Users with Mailbox.
  5. In the Select File section, type unity_connection.csv in the CSV File field. Click the Submit button. (See Figure 7-17.)
    Figure 7-17

    Figure 7-17. Export CSV File with the Bulk Administration Tool (BAT)

  6. After the export operation finishes, the Status area at the top of the page generates a link that you can use to download the file. Click Download the Export File. (See Figure 7-18.)
    Figure 7-18

    Figure 7-18. Download the Export File

  7. Open the downloaded file with Microsoft Excel or other software that can edit the CSV file. There are many columns to fill in, but just use the following six columns: Alias, FirstName, LastName, DisplayName, Extension, and ListInDirectory. The column letters are included in Figure 7-19, and other columns are hidden that you are not using right now. Add the users as indicated here, and save the edited CSV file.
    Figure 7-19

    Figure 7-19. Complete the Columns with User Information

  8. Using a web browser, open, and enter the Application username and password.
  9. Choose Tools > Bulk Administration Tool.
  10. In the Select Operation section, click the radio button next to Update.
  11. In the Select Object Type section, click the radio button next to Users with Mailbox.
  12. In the User Template section, click the radio button next to Yes, and select NewYorkEmployees in the drop-down menu.
  13. In the Select File section, type unity_connection.csv in the CSV File field. In the Failed Objects Filename field, type failed.csv. Click the Submit button. (See Figure 7-20.)
    Figure 7-20

    Figure 7-20. Upload the BAT File to Import the Users

  14. A status section appears and shows the progress of the import. (See Figure 7-21.) After the operation is complete, you can then choose Users > Users to verify that the users were indeed imported. (See Figure 7-22.)
    Figure 7-21

    Figure 7-21. BAT Import Successful

    Figure 7-22

    Figure 7-22. Verifying That the Users Were Imported

  • + Share This
  • 🔖 Save To Your Account

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020