- Approach 1: Do It Yourself
- Approach 2: Hire a Designer, But Do the Work Yourself
- Approach 3: Outsource the Whole Project
Approach 3: Outsource the Whole Project
If you aren’t handy with tiling, plumbing, and carpentry, you can adopt the hands-off approach to remodeling your kitchen. You simply write a (very large) check and let the professionals come in and do all the work. These experts work with you to understand what you like and don’t like, but the design and execution are all in their capable hands. They strip out the old, purchase and install the new, and make everything look like the final result in the kitchen superstore. If you have a problem afterward, you can count on your experts to come and fix it.
You can also implement ITIL by hiring an organization that specializes in providing IT services. Rather than build your own processes and tools, and train your own staff, you simply hire skilled people to come in and use their skills on your behalf. With appropriate contractual terms in place, this outsourcing approach can be the fastest path to ITIL implementation.
Of course, the hands-off approach requires a long-term relationship with your service provider. Several things can make such a relationship work well:
- Make sure that the outsourcing company will be around for the long term. ITIL is the latest bandwagon in IT, and many organizations are touting themselves as "ITIL experts" although they have no significant experience in long-term service delivery and the operational disciplines that are at the heart of ITIL.
- Look for a service provider that understands your organization. The reason ITIL doesn’t specifically prescribe processes and tools is that each organization has individual needs. Outsourcers shouldn’t treat you just like they treated the previous customer, nor should they try to shoehorn you into their "standard" processes and tools just to save themselves some money.
- Hire people you like dealing with.