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System Center 2012 Configuration Manager (SCCM) Unleashed

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System Center 2012 Configuration Manager (SCCM) Unleashed

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  • Copyright 2013
  • Dimensions: 7" x 9-1/8"
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-13-273162-2
  • ISBN-13: 978-0-13-273162-1

This is the comprehensive reference and technical guide to Microsoft System Center Configuration Manager 2012. A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals rapidly optimize Configuration Manager 2012 for their requirements, and then deploy and use it successfully. The authors begin by introducing Configuration Manager 2012 and its goals, and explaining how it fits into the broader System Center product suite. Next, they fully address planning, design, and implementation. Finally, they systematically cover each of Configuration Manager 2012's most important feature sets, addressing issues ranging from configuration management to software distribution. Readers will learn how to use Configuration Manager 2012's user-centric capabilities to provide anytime/anywhere services and software, and to strengthen both control and compliance. The first book on Configuration Manager 2012, System Center Configuration Manager 2012 Unleashed joins Sams' market-leading series of books on Microsoft's System Center product suite: books that have achieved go-to status amongst IT implementers and administrators worldwide.

Sample Content

Table of Contents

Foreword by Wally Mead     xxix
Introduction     1

PART I:  Configuration Manager Overview and Concepts
Chapter 1  Configuration Management Basics     7

Ten Reasons to Use Configuration Manager     8
The Evolution of Systems Management     9
   Hurdles in the Distributed Enterprise     10
   The IT Automation Challenge     10
   Configuration “Shift and Drift”     11
   Lack of Security and Control     11
   Timeliness of Asset Data     12
   Lack of Automation and Enforcement     12
   Proliferation of Virtualization and Cloud Computing     12
   Lack of Process Consistency     13
   The Bottom Line     13
Systems Management Defined     14
Microsoft’s Strategy for Service Management     15
   Microsoft’s Dynamic Systems Initiative     16
   IT Infrastructure Library and Microsoft Operations Framework     19
   Total Quality Management: TQM     24
   Six Sigma     24
   Service Management Mastery: ISO 20000     24
   Optimizing Your Infrastructure     25
Overview of Microsoft System Center     29
   Reporting in System Center     30
   Operations Management     31
   Service Management     31
   Protecting Data     32
   Virtual Machine Management     32
   Deploy and Manage in the Cloud     33
   Orchestration and Automation     33
   Cloud-Based Configuration Monitoring     34
   Endpoint Protection     34
The Value Proposition of Configuration Manager     34
Summary     35
Chapter 2  Configuration Manager Overview     37
The History of Configuration Manager     37
   Systems Management Server 1.x     38
   Systems Management Server 2.0     38
   Systems Management Server 2003     39
   System Center Configuration Manager 2007     41
   System Center 2012 Configuration Manager     42
Terminology in Configuration Manager     42
   Site Hierarchy     43
   Site     44
   Site Systems     46
   Senders     48
   Addresses     49
   Configuration Manager Discovery Types     49
   Configuration Manager Agent     50
   Configuration Manager Console     51
   Collections     52
   Queries     52
   Alerts     53
   Status System     53
   Managing Applications     54
   Content Management     57
   Software Update Management     59
   Compliance Settings     59
   BITS     59
   Software Metering     60
   Network Access Protection     60
   BranchCache     61
   Reporting     61
What’s New in This Version     62
   64-Bit Site System Requirements     62
   User-Centric Management     62
   Applications and Packages     63
   Hierarchy Changes     63
   New Configuration Manager Console     64
   Enhancements to BITS     64
   Application Catalog     64
   Extended Mobile Device Management     65
   Management Point Enhancements     65
   Boundary Changes     65
   Fallback Site     66
   Centrally Managed Client Settings     66
   Role-Based Administration     66
   Backup and Recovery     66
   Collection Changes     67
   Client Health Status Enhancements     68
   Compliance Settings Changes     68
   Remote Control Improvements     69
   Hardware Inventory Improvements     69
   Power Management Improvements     70
   Software Updates Improvements     72
   Improved End User Experience     73
   Content Library     73
   Operating System Deployment     73
   Distribution Point Changes     74
   System Center 2012 Endpoint Protection Integration     75
Feature Dependencies of System Center 2012 Configuration Manager     75
Summary     77
Chapter 3  Looking Inside Configuration Manager     79
Design Concepts     80
Active Directory Integration     81
   Schema Extensions     81
   Additional Active Directory Benefits     90
A WMI Primer     91
   WMI Feature Set and Architecture     91
   Inside the WMI Object Model     95
   Managing WMI      98
   Looking Inside the CIMV2 Namespace     103
WMI in ConfigMgr     111
   ConfigMgr Client Namespaces     111
   Hardware Inventory Through WMI     112
   Additional Client Operations Through WMI     116  
   WMI on ConfigMgr Servers     120
Components and Communications     124
Inside the ConfigMgr Database     133
   ConfigMgr Tables and Views     133
   Using SQL Server Management Studio     134
Viewing Detailed Process Activity     138
SQL Replication Crash Course     146
Configuration Manager Database Replication     148
File-Based Replication     154
Summary     157

PART II:  Planning, Design, and Installation
Chapter 4  Architecture Design Planning     161

Developing the Solution Architecture     161
   Establishing Business Requirements     162
   Assessing Your Environment     163
Planning for Licensing     165
Hierarchy Planning     167
   Configuration Manager Sites     167
   Planning Your Hierarchy Structure     169
   Planning Boundaries and Boundary Groups      170
   Choosing Client Discovery and Installation Methods     172
   Defining Your Client Architecture     174
   Planning for User-Centric Management     178
   Planning Content Management     178
Planning for Infrastructure Dependencies     180
   Active Directory Considerations     180
   Planning Certificate Services     183
Site Planning     186
   Site Servers and Site Systems Planning     186
   Capacity Planning     188
   Developing the Server Architecture     189
Planning for Solution Scenarios     190
   Software Update Planning     190
    Planning for Internet-Based Clients     193
   Out of Band Management Planning     195
Testing and Stabilizing Your Design     197
   The Proof of Concept     198
   The Pilot Deployment     204
Summary     204
Chapter 5  Network Design     205
Understanding Your Network     206
Configuration Manager Data Flow     . 206
Intrasite Server Communications     208
   Communications with SQL Server     208
   Communications Using RPC     209
   Communications Using SMB     209
   Replication of Deployment Content Refresh Data     213
   Site System Communications Using HTTP and HTTPS     214
   Other Server Communications     214
   Client to Server Communications     214
   Client Ports and Protocols     215
   Reasons for Changing Ports     215
   Initial Communication     221
   Identifying and Contacting the Client’s Assigned Site     222
   Client Protocols     222
   Planning for Network Access Protection     224
Site-to-Site Communications     225
   Database Replication     225
   File-Based Replication     226
   Data Priorities     227
Fast Network and Slow Network Boundaries     227
Use of BITS     229
   BITS Versions for ConfigMgr Clients     230
   Modifying BITS Functionality Through Group Policy     231
   Modifying BITS Functionality Within ConfigMgr     232
   Comparative Advantages of Group Policy and ConfigMgr Settings for BITS     233
   Systems with Multiple Interfaces and File Integrity Checking     233
ConfigMgr and BranchCache     234
Server and Site Placement     236
Deploying Servers to Support Internet-Based Clients     237
   Using a Dedicated Site for Internet Clients     238
   Allowing Site-to-Site Communications Across an Inner Firewall     239
   Having a Site Span the Internal Network and Perimeter Network     240
   Using Web Proxies and Proxy Enrollment Points     240
Intermittently Connected Users     241
Network Discovery     241
   Discovering Network Topology     243
   Topology and Client Discovery     245
   Discovering Topology, Client, and Client Operating Systems     245
Troubleshooting ConfigMgr Network Issues     246
   Network Configuration Issues     247
   Basic Connectivity Problems     247
   Name Resolution Issues     248
   Blocked or Unresponsive Ports     249
   Timeout Issues     250
   Identifying Network Issues Affecting ConfigMgr     250
Summary     259
Chapter 6  Installing System Center 2012 Configuration Manager     261
Configuring Pre-Installation Requirements     261
   Windows Components     262
   Supported SQL Server Requirements     263
   Validating and Configuring Active Directory Requirements     265  
   Windows Server Update Services     265
   Prerequisite Checker     265
   Using the Prerequisite Files Downloader     269
Performing Site Installations     270
   Installing the Central Administration Site     271
   Installing Primary Sites     278
   Installing Secondary Sites     288
   Installation Validation     294
Site Properties     296
   Initial Configuration     296
   Installing Optional Site Systems     301
Uninstalling Sites     309
   Uninstalling Primary Sites     309
   Uninstalling Secondary Sites     312
   Uninstalling a Full Hierarchy     314
Troubleshooting Site Installation     315
Summary     316
Chapter 7  Migrating to System Center 2012 Configuration Manager     317
About Migration     318
   Migration Background and Introduction     318
   Migration, Not an Upgrade     319
Planning the Migration     320
   Central Site and Hierarchy Concepts in 2012     320
   About Site Mode     321  
   What Is Migrated     321  
   What Is Not Migrated     323
   Pre-Migration Activities     324
   Coexistence Considerations     327
   Migrating Your Configuration Manager Infrastructure     327
   Site Servers and Site Roles     328
   Security Considerations     332
   Boundaries and What’s Changing     337
Performing the Migration     338
   Migrating Features and Objects     338
   Migrating by Feature and Dependencies     338
   Migration Dependencies Configuration     339
   Configuring the Active Source Site     343
   Configuring Child Sites for Data Gathering     345
   Migration Jobs     347
   Shared Distribution Points     366
   Migration Clean Up     367
Migrating Reports     369
   Legacy Reports     369
   SSRS Reports     369
   Custom Reports     369
Client Migration and Methods     370
   Background and Client Migration Concepts     370
   Client Migration Strategies for Your Network     371
Troubleshooting Migration Issues     371
Summary     372

PART III:  Configuration Manager Operations
Chapter 8  The Configuration Manager Console     375

Console Highlights     376
Touring the Console     376
   Configuration Manager Console Panes     377
   Configuration Manager Console Bars     378
   Backstage     378
ConfigMgr Workspaces     379
   Assets and Compliance Workspace     380
   Software Library Workspace     380
   Monitoring Workspace     381
   Administration Workspace     383
   Console Node Details     384
Console Deployment     388
   Console Placement     389
   Supported Platforms     389
   ConfigMgr Console Prerequisites     390
   Installation Using the ConfigMgr Setup Wizard     391
   Unattended Console Installation     394
Role-Based Administration     395
   Introducing the “Show Me” Behavior     395
   Behind the Scenes     397
   The Three States of Interaction     397
Connecting to a Site     398
   Recent Connections     398
   Clearing Recent Connections     398
Personalizing the Console     400
The In-Console Alert Experience     401
   Viewing Alerts     401
   Managing Alerts     402
   Configuring Alerts     403
   Subscribing to Alerts     404
Configuration Manager Service Manager     404
   Initiating the Configuration Manager Service Manager Console     406
   Operating the Configuration Manager Service Manager Console     407
Security Considerations     408
   SMS Provider Permissions     409
   DCOM Permissions     409  
   WMI Permissions     409
Troubleshooting Console Issues     411
   Console Logging     411
   Verify Security     412
   Connectivity Issues     416
   Common Problems with the ConfigMgr Console     416
Summary     417
Chapter 9  Configuration Manager Client Management     419
Discovery     419
   Active Directory Forest Discovery     420
   Active Directory Group Discovery     422
   Active Directory User Discovery     424
   Active Directory System Discovery     426
   Heartbeat Discovery     427
   Network Discovery     429
   Manually Importing Clients into ConfigMgr     431
ConfigMgr Client Requirements     432
   Hardware Dependencies     432
   Software Dependencies     433
   Supported Platforms     433
ConfigMgr Client Installation     435
   Manual Installation     435
   Installing with Logon Scripts     441
   Client Push     442
   Group Policy     447
   Software Update Point     448
   Client Approval     449
   Blocking and Unblocking Clients     450
   Automatically Upgrading the Client     450
   Troubleshooting Client Installation     451
Client Assignment     453
Client Health     454
Client Settings     459
   Defining Priority     461
   Background Intelligent Transfer Device Settings     461
   Client Policy Device Settings     463
   Compliance Settings Device Settings     463
   Computer Agent Device Settings     464
   Computer Restart Device Settings     466
   Endpoint Protection Device Settings     466
   Hardware Inventory Device Settings     467
   Network Access Protection (NAP) Device Settings     470
   Power Management Device Settings     471
   Remote Control Device Settings     471
   Software Deployment Device Settings     476
   Software Inventory Device Settings     477
   Software Metering Device Settings     479
   Software Updates Device Settings     481
   State Messaging Device Settings     482
   User and Device Affinity Settings     482
Using the Resource Explorer     483
Wake On LAN     484
   WOL Prerequisites     484
   Two Types of WOL     485
   Configuring WOL     486
   Using WOL     487
Summary     488

PART IV:  Software and Configuration Management
Chapter 10  Managing Compliance     491

New and Improved in System Center 2012 Configuration Manager     493
Configuring Compliance Settings     493
Configuration Items and Baselines     495
   Configuration Items     496
   Configuration Baselines     512
   Compliance Evaluation     517
   Versioning     519
   Configuration Packs     521
   Exporting Configuration Items and Baselines     522
   Compliance Authoring     523
Compliance Strategy     525
   Reporting     526
   On-Demand Results     527
   Alerting     527
   Remediation     528
Troubleshooting     529
Summary     531
Chapter 11  Packages and Programs     533
About Packages, Programs, Collections, Distribution Points, and Deployments     534
   Packages     534
   Programs     534
   Collections     535
   Distribution Points     535
   Deployments     536
   Combining the Use of Packages, Programs, Collections, and Deployments     536
Creating a Package     536
   Creating a Package from the Package Definition Wizard     537
   Package Properties     543
   Creating a Package with the New Package Wizard     559
   Custom Packages     562
   Repackaging Software     562
Avoiding Common ConfigMgr Software Packaging Issues     563
   Program and Package Properties     563
   Testing, Testing, Testing     563
Summary     564
Chapter 12  Creating and Managing Applications     565
ConfigMgr Applications Overview     566
   About Applications     566
   About Deployment Types     567
   About Detection Methods     569
   About User Device Affinity     569
About Creating Applications     571
   Creating a Windows Installer (MSI)-Based Application     571
   Application Properties     576
Creating Deployment Types     591
   Creating a Windows Installer-Based Deployment Type     592
   Creating an Application Virtualization Deployment Type     595
   Creating a Script-Based Deployment Type     599
Creating Detection Methods     602
   Detection Methods for Windows Installer Applications     602
   Other Detection Methods     604
   Custom Script Detection Methods     607
Managing and Creating Global Conditions     610
   Device Global Conditions     611
   User Global Conditions     612
   Custom Global Conditions     612
More About Managing Applications     617
   Adding Dependencies     617
   Managing Revision History     619
   Exporting and Importing Applications     620
   Superseding Applications     621
   Retiring and Deleting Applications     622
Package Conversion Manager     623
Summary     626
Chapter 13  Distributing and Deploying Applications     627
Creating and Managing Collections     628
   Direct Rule     630
   Query Rule     631
   Include Rule     634
   Exclude Rule     634
   About Incremental Updates     634
   User Collections Versus Device Collections     635
About Distribution Points     635
   Installing Distribution Points     637
   Distribution Point Groups     640
   Associating Collections with Distribution Point Groups     641
   Sending Content to Distribution Points     642
   Monitoring Distribution Point Status     642
   Updating Content on Distribution Points     645
   Refreshing Content on Distribution Points     646
   Removing Content from Distribution Points     646
   Validating Content     647
   Using BranchCache     647
    Preferred Distribution Points     648
   Prestaging Content     648
   Importing and Exporting Content     652
   Troubleshooting Content Distribution     654
   About the Content Library     654
Deploying Packages and Applications     654
End User Experience     660
   Software Center     660
   Application Catalog     662
Monitoring and Troubleshooting Deployments     665
Simulated Deployments     667
Summary     667
Chapter 14  Software Update Management     669
What’s New in 2012    670
Planning Your Update Strategy     670
Incorporated Tools     672
   The Windows Update Agent     673  
   Windows Software Update Services     673
Preparing for Software Updates with ConfigMgr     674
   Prerequisites for Software Updates     674
   Software Update Points     676
   Client Settings     687
   Group Policy Settings     689
Software Update Building Blocks     692
   All Software Updates     692
   Software Update Groups     696
   Update Deployments     698
   Update Templates     703
   Deployment Packages     704
   Automatic Deployment Rules     706
   Maintenance Windows     708
   Superseded Updates     711
The Software Updates Process in Action     711
Software Update Decisions, Design, and Workflow     714
Compliance Scanning     716
End User Experience and Interaction     717
   Notifications     717
   Updates and Software Center     718
   Update Installation     720
   System Restarts and Restart Notifications     721
Monitoring Software Updates     723
   Individual Update Status     723
   Update Deployment Status     723
   Reporting     724
A Super-Quick Walkthrough     724
Troubleshooting Software Updates     725
   WSUS and SUP     725
   Downloading Updates     726
   Client Update Scanning and Deployment     727
Beyond the Built-In Update Process     727
System Center Update Publisher     728
   SCUP Installation     728
   SCUP Configuration     729
   Catalogs     733
   Publications     735
   Updates     735
   Custom Updates     737
   Rules     741
   Quick Walkthrough     742
Using NAP to Protect Your Network     742
   NAP Prerequisites     742
   Agent Settings     744
   System Health     744
   Client Compliance     747
   Remediation     748
Summary     748
Chapter 15  Mobile Device Management     751
Planning for Mobile Device Management     752
Overview of Mobile Device Management     753
Light Management     753
   Exchange Server Connector     754
   Access Rules     762
   Troubleshooting Light Management     764  
   Working with Devices     764
   End User Experience     767
In-Depth Management     768
   Public Key Infrastructure     771
   Heartbeat Discovery     771
   Mobile Device Management Site Roles     772
   Client Settings     775
   Enrolling Mobile Devices     779
   Software Deployment     780
   Compliance Settings     782
   Reporting     782
Partner Extensibility     783
Summary     784
Chapter 16  Endpoint Protection     785
Prerequisites for Endpoint Protection     787
Planning and Considerations     788
   Creating Custom Client Settings and Antimalware Policies     788
   Deciding from Where to Update and When     789
   Deploying to a Test Collection First     789
   Categorizing Client Remediation Status     790
   Targeting Collections with Custom Antimalware Policy and Client Settings     790
Installing the Endpoint Protection Role     792
Configuring the SUP for Endpoint Protection     797
   Configuring the SUP to Synchronize Definition Updates     797
   Creating Auto Deployment Rules for Definition Updates     799
Working with Antimalware Policies     804
   Understanding the Default Antimalware Policy     804
   Creating Custom Antimalware Policy     807
   Importing and Merging Antimalware Policies     808
Configuring Alerts for Endpoint Protection     809
   Configuring Email Notification     810
   Configuring Alerts for Device Collections     812
   Configuring Alert Subscriptions     813
   Configuring Custom Client Device Settings for Endpoint Protection     814
   Deploying Endpoint Protection Custom Client Agent Settings     815
Monitoring Status in Endpoint Protection     816
Configuring Collections to Appear in Collection View     816
Security State View for the Selected Collection     816
Operational State View for Clients and Computers in the Selected Collection     818
Performing On-Demand Actions for Malware     819
Reporting in Endpoint Protection     820
Creating and Deploying Windows Firewall Policies     823
Understanding the Endpoint Protection Client     824
Installing the Endpoint Protection Client     827
   Understanding Endpoint Protection Client Settings     827
   Communication Between the Client and the Server     829
   Automatic Removal of Antimalware Software     829
   Removing the Endpoint Protection Client     830
Delivery of Definition Updates     830
Summary     831
Chapter 17  Configuration Manager Queries     833
Introducing the Queries Node     834
   Organizing the Query List Pane     835
   Viewing Queries and Query Results     837
Creating Queries     838
   WMI Query Language     838
   Objects, Classes, and Attributes     839
ConfigMgr Query Builder     841
Criterion Types, Operators, and Values     846
   Criterion Types     846
   Operators     848
   Values     850
Writing Advanced Queries     851
   Limitations of Extended WQL in ConfigMgr     852
   Utilizing the Date and Time Functions in WQL Queries     853
   Examples of Advanced Queries     854
   Converting WQL to SQL     857
Relationships, Operations, and Joins     858
   Querying Discovery Data     860
   Querying Inventory Data     861
Using Query Results     863
   Exporting Query Results to a Text File     863
   Importing and Exporting Queries Between Sites     863
   Creating a Collection Based on Query Results     866
Status Message Queries     866
   Viewing Status Messages     867
   Creating Status Message Queries     868
Summary     870
Chapter 18  Reporting     871
SQL Server Reporting Services Overview     871
Implementing SSRS     872
   SQL Server Version Selection     872
   Server Placement Options     872
   SSRS Installation     873
   SSRS Configuration     876
   Backing Up SSRS     882
   Reporting Best Practices     884
Interacting with Reports from the Console     885
   Search Capability     885
   Running Reports     886
   Creating Subscriptions     887
   Managing SSRS Report Security     890
   Creating a Report     890
Authoring Custom Reports     893
   Development Tool Selection     893
   Building a Custom Report     893
   Interactive Features     902
   Advanced Reporting Techniques     903
   Advanced Custom Report Example     904
   Authoring Best Practices     912
Built-in ConfigMgr Reports     912
Troubleshooting SSRS     945
   SSRS Logs     945
   Report Server Event Errors     946
Optimizing SSRS Performance     949
   Subscriptions     950
   Report Caching     950
   Report Snapshots     950
   Report Timeout Values      950
   Performance Best Practices     951
Reporting on Reporting Services     951
System Center Data Warehouse     957
Summary     958
Chapter 19  Operating System Deployment     959
What OSD Does     960
What’s New in OSD     961
Deployment Scenarios     963
Tools Incorporated into OSD     965
   Sysprep     965  
Windows Auto  mated Installation Kit     966
User State Migration Tool     968
OSD Phases     968
   Planning     969
   Preparation     969
   Creation     970
   Testing     970
   Productionization     970
OSD Building Blocks     970
   Drivers     971
   Driver Packages     975
   Operating System Images     976
   Operating System Installers     976
   Boot Images     977
   Task Sequences     984
Site System Roles     1020
   Distribution Points     1020
   State Migration Point     1025
Driver Management     1030
   Drivers in the Image     1031
   Drivers After the Image     1031
User State     1032
   USMT     1034
   Computer Associations     1036
   User State Without SMP     1038
Image Operations     1039
   Image Creation     1039
   Image Upkeep     1044
   Offline Software Updates     1045
   Image Deployment     1047
User Device Affinity     1049
Deployment Challenges     1050
   Application Compatibility     1051
   User Data     1052
   Image Maintenance     1052
   Hardware Considerations     1054
Monitoring Task Sequence Deployments     1057
   Update Deployment Status     1057
   Reporting     1058
Troubleshooting     1058
   Command Line Support     1058
   The Smsts.log File     1060  
   Windows Setup Log Files     1061
   Troubleshooting USMT     1061
Summary     1061

PART V:  Administering System Center Configuration Manager
Chapter 20  Security and Delegation in Configuration Manager     1065

Planning for Security and Delegation     1065
ConfigMgr Security Solutions     1067
Role-Based Administration     1068
   Managing Administrative Users     1069
   Security Roles     1070
   Security Scopes     1074
   Associating Security Scopes and Collections with Individual Roles     1077
   Administrative Security Reports     1078
   RBA Under the Hood     1079
Preventing Unauthorized Access to ConfigMgr     1084
   Securing Access at the Active Directory Level     1084
   Securing Access at the Database Level     1085
   Auditing ConfigMgr Administrative Actions     1086
Securing the ConfigMgr Infrastructure     1089
   Building Security into Your Hierarchy     1089
   Securing Site Systems     1090
   ConfigMgr Cryptographic Controls     1096
   ConfigMgr Network Security     1097
   ConfigMgr Content Security     1115
   Securing ConfigMgr Accounts     1116
Summary     1123
Chapter 21  Backup, Recovery, and Maintenance     1125
Performing Site and SQL Server Backups     1125
   Backing Up ConfigMgr     1126
   Restoring ConfigMgr Backups     1129
   Site Maintenance Options     1136
   Using Backup and Restore to Migrate to New      1139
SQL Replication     1140
   Monitoring SQL Replication     1140
   Replication Link Analyzer     1143
   Alerts for SQL Replication     1144
Site Maintenance     1145
   Site Maintenance Tasks     1145
   DDR Retention     1155
   Obsolete Records     1162
   How a Record Can Be Marked Obsolete     1163
Database Maintenance     1165
Making the Status Message System Work for You     1166
   Maintaining Status Data     1167
   Status Filter Rules     1169
   Status Summarizers     1172
Monitoring Configuration Manager with Operations Manager     1174
   Services and Descriptions     1175
Summary     1176

PART VI:  Appendixes
Appendix A  Configuration Manager Log Files     1179

Related Documentation     1180
Viewing Log Files    1180
Enabling Logging     1181
Client Logs     1183
Server Logs     1188
Functionality Logs     1194
Software and Application Installation Logs     1207
Log File Mining     1209
Appendix B  Extending Hardware Inventory     1211
How to Extend Hardware Inventory     1212
Example of Extending Inventory     1213
Creating a Device Collection     1223
Appendix C  Reference URLs     1225
General Resources     1225
Microsoft’s Configuration Manager Resources     1229
Other Configuration Manager Resources     1234
Blogs     1235
Microsoft System Center     1237
Public Forums     1237
Utilities     1238
Appendix D  Available Online     1241
SQL Profiler Template    1241
Top 10 Most Executed Reports Query    1241
OSD Starter Scripts     1241
Live Links    1242
Index     1243


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For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020