Rene Minder, CCIE #8003, is a Senior Program Advisor and Solution Architect with over 25 years of experience in the IT industry. He has been responsible for architecture and delivery in more than 70 customer engagements, evolving their networks and management infrastructures as well as the processes for developing, testing, and deploying them. He has led end-to-end IT architecture projects encompassing everything from portals offering service self-administration capabilities, to IT applications that automatically configure and test changes, to invoicing. His efforts have led to significant improvements in customer satisfaction, operational efficiency, and overall agility. He holds Lifetime Emeritus status for his Cisco Internetwork Expert certification (CCIE #8003).