Home > Store

Microsoft Exchange Server 2013 Unleashed

Microsoft Exchange Server 2013 Unleashed

eBook (Watermarked)

  • Your Price: $31.99
  • List Price: $39.99
  • Includes EPUB, MOBI, and PDF
  • About eBook Formats
  • This eBook includes the following formats, accessible from your Account page after purchase:

    ePub EPUB The open industry format known for its reflowable content and usability on supported mobile devices.

    MOBI MOBI The eBook format compatible with the Amazon Kindle and Amazon Kindle applications.

    Adobe Reader PDF The popular standard, used most often with the free Adobe® Reader® software.

    This eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.

Also available in other formats.

Register your product to gain access to bonus material or receive a coupon.


  • Copyright 2013
  • Dimensions: 7" x 9-1/8"
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-13-305728-3
  • ISBN-13: 978-0-13-305728-7

Microsoft Exchange Server 2013 doesn’t just add dozens of new features: It integrates multiple technologies into a common, unified communications system that can add value in many new ways. Now, five leading Exchange Server consultants help you deploy Exchange Server 2013 quickly and smoothly--and then efficiently manage, troubleshoot, and support it for years to come. More than a comprehensive, authoritative reference, Microsoft Exchange Server 2013 Unleashed presents hundreds of helpful tips and tricks based on the authors’ unsurpassed early adopter experience with Exchange Server 2013 in real production environments.

Carefully and thoroughly, the authors explain what’s new and different in Microsoft Exchange 2013 and guide you through architecting, planning, implementing, and transitioning to your new Exchange Server environment. They offer best practices for establishing solid Active Directory, DNS, fabric, virtualization, and PKI security environments to support Exchange; implementing high availability and site resilience; and much more.

You’ll find expert discussions of security and compliance and uniquely practical and detailed coverage of day-to-day administration, management, maintenance, and optimization. The authors next turn to advanced platform integration, helping you leverage the full benefits of linking Exchange Server, SharePoint, and Unified Messaging. They conclude with a full section on Exchange Server’s dramatically improved support for endpoint clients, including Apple, Android, and Microsoft smartphones and tablets.

Detailed information on how to...

  • Use proven best practices to install Exchange Server 2013 from scratch or to upgrade from Exchange Server 2007/2010
  • Integrate Active Directory, DNS, fabric, and virtualization with Exchange Server 2013
  • Implement certificate-based Public Key Infrastructure (PKI)
  • Plan, deploy, migrate to, and support public folders
  • Protect your users and organization with both policy-based and content-enforced security
  • Design and implement message archiving, retention, and eDiscovery
  • Administer, optimize, and document your Exchange Server 2013 environment
  • Architect all aspects of an integrated, enterprise-level Exchange Server 2013 environment
  • Integrate Exchange Server with SharePoint Site Mailboxes, Enterprise Search, and more
  • Leverage the robust Outlook client for Windows, Mac, Web, tablet, and mobile phones

Sample Content

Table of Contents

Introduction     1
Part I Microsoft Exchange Server 2013 Overview
1 Exchange Server 2013 Technology Primer     5

What Is Exchange Server 2013?      5
What’s New in Exchange Server 2013?      14
Exploring the New Exchange Administration Center (EAC)      17
Architectural Changes in Exchange Server 2013     18
Improvements in Exchange Server 2013 Relative to Security     20
Improvements in Exchange Server 2013 Relative to eDiscovery and Retention     21
Changes to Public Folders in Exchange Server 2013     22
Introduction of Site Mailboxes in Exchange Server 2013     23
Exchange Server 2013 as the Focal Point for Remote and Mobile Communications     24
Integration with Lync 2013     26
Improving Unified Messaging in Exchange Server 2013     26
Making Exchange Server 2013 Extremely Reliable and Recoverable     27
Improving Configuration, Administration, and Management Through the Exchange Management Shell     29
Improving Performance Through Batch Moves and Processing     30
Understanding Mail Flow in Exchange Server 2013     31
Understanding the Importance of Active Directory for an Exchange Server 2013 Environment     32
Installing and Transitioning to Exchange Server 2013     33
Managing and Administering Exchange Server 2013     34
Summary     35
Best Practices     35
2 Understanding Core Exchange Server 2013 Design Plans     37
Planning for Exchange Server 2013     37
Understanding AD Design Concepts for Exchange Server 2013     42
Determining Exchange Server 2013 Placement     47
Configuring Exchange Server 2013 for Maximum Performance and Reliability     49
Securing and Maintaining an Exchange Server 2013 Implementation     50
Summary     51
Best Practices     51
3 Architecting an Enterprise-Level Exchange Server 2013 Environment     53
Designing Active Directory for Exchange Server 2013     53
Determining Hardware and Software Components     56
Designing Exchange Server Roles in an Exchange Server Environment     57
Designing Exchange Server Infrastructure     60
Integrating Client Access into Exchange Server 2013 Design     62
Summary     63
Best Practices     63
4 Understanding Network Services and Active Directory Domain Controller Placement for Exchange Server 2013     65
Domain Name System and Its Role in Exchange Server 2013     65
Outlining the Types of DNS Servers     67
Examining DNS Components     68
Using DNS to Route SMTP Mail in Exchange Server 2013     77
Understanding DNS Requirements for Exchange Server 2013     78
Configuring DNS to Support Exchange Servers     83
Troubleshooting DNS Problems     83
Global Catalog and Domain Controller Placement     87
Examining the Role of Domain Controllers in AD     90
Defining the Global Catalog     91
Exploring Microsoft Exchange Active Directory Topology Service     97
Understanding AD Functionality Modes and Their Relationship to Exchange Groups     99
Summary     103
Best Practices     103
5 Integrating Certificate-Based Public Key Infrastructure (PKI) in Exchange Server 2013     105
Understanding Public Key Infrastructure     106
Server Certificates in Exchange Server 2013     112
Installing a Windows Certification Authority Server     118
Securing an Exchange Server 2013 Server     122
Securing an IIS Web Server     129
Implementing Secured Email Communications with Exchange Server 2013     138
Using Outlook to Send and Receive Digitally Signed and Encrypted Emails     144
Summary     149
Best Practices     149
Part II Implementing and Transitioning to Exchange Server 2013
6 Installing and Configuring the Basics of Exchange Server 2013 for a Brand-New Environment     151

Understanding the Exchange Server 2013 Server Roles     152
Understanding the Prerequisites for Exchange Server 2013     153
Understanding High Availability and Site Resilience in Exchange Server 2013     156
Exchange Server 2013 Hardware Requirements     157
Understanding the Active Directory Requirements for Exchange Server 2013     158
Understanding Role Based Access Control     167
Planning Your Exchange Server 2013 Installation     170
Deploying Active Directory from Scratch     172
Preparing Your Environment for Exchange Server 2013     182
Installing Exchange Server 2013     192
Finalizing the Deployment     194
Summary     195
Best Practices     195
7 Transitioning from Exchange Server 2007/2010 to Exchange Server 2013     197
High-Level Guide for Transition from Exchange Server 2007/2010 to Exchange Server 2013     198
Understanding How to Transition to Exchange Server 2013     199
Deploying a Prototype Lab for the Exchange Server 2013 Transition Process     204
Migrating to a Brand-New Exchange Server 2013 Environment     206
Planning Your Transition     207
Summary     219
Best Practices     219
8 Implementing and Supporting a Highly Available Exchange Server 2013 Environment     221
Understanding Windows Failover Clustering     222
Understanding Database Availability Groups     223
Deploying a Database Availability Group     226
Comparing and Contrasting DAG Versus CCR/SCR/SCC     246
Load Balancing in Exchange Server 2013     248
Software Load Balancing in Windows     249
Summary     254
Best Practices     255
9 Public Folders     257
Understanding Public Folders     258
Planning a Public Folder Environment     261
Implementing a Public Folder Environment     264
Managing Public Folders     271
Migrating Public Folders     278
Summary     283
Best Practices     284
Part III Securing and Compliance in an Exchange Server 2013 Environment
10 Understanding Exchange Policy Enforcement Security     287

What Is Enterprise Policy Management in Exchange Server 2013?      288
Understanding Relevant Governmental Regulations for Policy Enforcement     288
Using Transport Agents in Exchange Server 2013     297
Understanding the Hub Transport Agents in Exchange Server 2013     299
Understanding Transport Agent Policies on the Edge     305
Creating Messaging Records Retention Policies     307
Utilizing Rights Management Services for Policy Enforcement     310
Exchange Server 2013 Client-Level Security Enhancements     324
Protecting Against Spam     325
Securing Outlook Web App     329
Summary     331
Best Practices     332
11 Exchange Edge Including Antispam/Anti-Malware Protection for Exchange     333
Installing and Configuring the Edge Transport Server Components     334
Utilizing the Basic Sender and Recipient Connection Filters     343
Utilizing Sender ID on an Edge Transport Server     352
Using Content Filtering to Isolate Inappropriate Content     358
Fine-Tuning Content Filtering     364
Using Content Filtering to Allow and Reject Domain-Level Content     366
Filtering Content in a Message Attachment     368
Using Sender/IP Reputation to Filter Content     371
Using Address Rewriting to Standardize on Domain Address Naming for an Organization     373
Using EdgeSync to Synchronize Active Directory Information to the Edge Transport Server     375
Implementing Safelist Aggregation for Microsoft Outlook     380
Managing and Maintaining an Edge Transport Server     382
Exchange Server-Level Security Features     386
Forefront Online Protection for Exchange     393
Summary     394
Best Practices     394
12 Designing and Implementing Message Archiving, Retention, and eDiscovery     397
Why Is Email Archiving and Retention So Important These Days?      398
What Is Archiving, Retention, and eDiscovery?      398
Archiving in Exchange Using Archive Mailboxes     399
Creating and Using an Exchange Archive Mailbox     401
Retention in Exchange Server 2013 Using Retention Policies     405
Handling Legal Hold in Exchange     412
eDiscovery and Searching for Content     415
Summary     420
Best Practices     420
Part IV Exchange Administration, Management, Maintenance, and Optimization
13 Administering an Exchange Server 2013 Environment     423

Exchange Administration Center     423
Exchange Management Shell     428
Performing Common Tasks     431
Introduction to Role Based Access Control     436
Understanding Journaling     441
Understanding Archiving     446
Server Administration     448
Summary     451
Best Practices     451
14 Exchange Server 2013 Management and Maintenance Practices     453
Proper Care and Feeding of Exchange Server 2013     454
Maintenance Tools for Exchange Server 2013     457
The Exchange Administration Center     459
The Exchange Toolbox     460
Auditing the Environment     465
Best Practices for Performing Database Maintenance     474
Prioritizing and Scheduling Maintenance Best Practices     476
Postmaintenance Procedures     482
Reducing Management and Maintenance Efforts     482
Summary     483
Best Practices     484
15 Optimizing an Exchange Server 2013 Environment     485
Examining Exchange Server 2013 Performance Improvements     486
Analyzing Capacity and Performance     491
Optimizing Exchange Server 2013 Servers     494
Monitoring Exchange Server 2013     503
Analyzing and Monitoring Core Elements     504
Properly Sizing Exchange Server 2013     510
Monitoring Exchange Server with System Center Operations Manager     515
Summary     516
Best Practices     517
16 Backing Up the Exchange Server 2013 Environment     519
Understanding the Importance of Backups     519
Establishing Service Level Agreements     521
Supporting Backups with Documentation     523
Logging Daily Backup Results and Evaluation     526
Roles and Responsibilities     527
Developing a Backup Strategy     528
What to Back Up on Exchange Servers     532
The Need for Backups with Database Availability Groups     536
Backing Up Windows Server and Exchange Server 2013     537
Backing Up Specific Windows Services     538
Recovering Exchange Server Application and Exchange Server Data     542
Protecting Exchange Servers with System Center 2012 Data Protection Manager     546
Summary     555
Best Practices     556
17 Using Microsoft System Center Operations Manager to Monitor Exchange Server 2013     557
Exchange Server 2013 Monitoring     558
Understanding How OpsMgr Works     559
OpsMgr Architecture Components     564
Securing OpsMgr     576
Fault Tolerance and Disaster Recovery     581
Understanding OpsMgr Components     587
Putting It All Together in a Design     592
Installing OpsMgr 2012     600
Configuring OpsMgr     614
Administering OpsMgr     624
Exploring the Exchange Server 2013 Management Pack     630
Summary     641
Best Practices     641
18 Documenting an Exchange Server 2013 Environment     643
Benefits of Documentation     644
Exchange Server 2013 Project Documentation     646
Exchange Server 2013 Environment Documentation     656
Exchange Server 2013 Administration and Maintenance Documents     659
Disaster Recovery Documentation     662
Performance Documentation     665
Security Documentation     666
Training Documentation     667
Summary     668
Best Practices     668
Part V Platform Integration in an Exchange Server 2013 Environment
19 Designing and Configuring Unified Messaging in Exchange Server 2013     669

Unified Messaging Features     669
Unified Messaging Architecture     676
Unified Messaging Installation     689
Monitoring and Troubleshooting Unified Messaging     700
Unified Messaging Shell Commands     713
SIP Protocol     716
Summary     718
Best Practices     718
20 Integrating Exchange with SharePoint Site Mailboxes, Enterprise Search, and More     721
Understanding the History of SharePoint Technologies     722
Identifying the Need for SharePoint 2013     726
Exploring Basic SharePoint Features     727
Exploring End-User Features in SharePoint     729
Enabling Site Mailbox Functionality in SharePoint 2013     734
Customizing and Developing SharePoint Sites     741
Summary     742
Best Practices     742
Part VI Client Access to Exchange
21 Getting the Most Out of the Microsoft Outlook Client     743

Outlook over the Years     744
Highlighted Features in Outlook 2013     745
Security Enhancements in Outlook 2013     756
Implementing Outlook Anywhere     763
Deploying Outlook 2013     766
Using Outlook 2013     768
Leveraging Social Media in Outlook     777
Using Cached Exchange Mode for Offline Functionality     779
Summary     783
Best Practices     784
22 Leveraging the Capabilities of the Outlook Web App (OWA) Client     785
Understanding Outlook Web App (OWA)      786
Using Outlook Web App 2013     788
Using the Calendar in OWA     802
Using Tasks in OWA     805
Using Contacts in OWA     806
The Options Page     807
Signing Out of OWA 2013     818
Summary     818
Best Practices     819
23 Mobility and Mobile Device Support in Exchange Server 2013     821
Understanding Mobility Enhancements in Exchange Server 2013     822
Enabling ActiveSync in Exchange Server 2013     823
Securing Access to ActiveSync with Secure Sockets Layer (SSL) Encryption     824
Enabling Offline Outlook Web App (OWA) in Exchange Server 2013     829
Summary     832
Best Practices     832
Index     833


Submit Errata

More Information

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020