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MAP, MEASURE, AND GOVERN YOUR SUPPLY CHAIN FOR MAXIMUM BUSINESS VALUE
Executing the Supply Chain offers expert guidance on driving maximum business value from modern supply chain process mapping and performance measurement. Pioneering supply chain practitioners Alexandre Oliveira and Anne Gimeno introduce powerful techniques for linking processes to customer and shareholder results, systematically managing risk, and increasing resilience across even the most complex supply chain.
Oliviera and Gimeno carefully introduce key process mapping and measurement concepts, thoroughly explain each relevant technique, and present proven applications and best practices from many of the world’s best companies. You’ll discover how to use your process maps to establish more effective controls, manage operations more successfully, and drive profitable change.
This book’s content will be exceptionally helpful to both practitioners and students in all areas of supply chain management and strategy, including participants in leading certification programs.
Executing the Supply Chain will help you align vision and action throughout your supply chain, so you can deliver far more value to both customers and shareholders.
Leading practitioners Alexandre Oliveira and Anne Gimeno show how to clarify the results you expect from each process and participant, assign specific responsibilities, strengthen accountability, identify opportunities for improvement, and successfully drive the changes you need.
You’ll learn how to go beyond “flows” to create process maps that make your supply network mechanisms 100% visible. Then, the authors help you use your process maps to define controls, quantitatively measure performance, and act on what your metrics tell you. Oliveira and Gimeno illuminate their techniques with many specific examples, ranging from forecasting to delivery performance, warehousing to quality assurance.
This book’s techniques will enable you to implement strong governance across your supply chain—and use it to reduce risk, improve resilience, and maximize performance and profitability.
Chapter 1 Supply Network Governance Cycle 1
1.1 Scope Definition 3
1.2 Mapping the Processes 9
Business Case 22
Project Report: Sample 29
1.3 Risk Analysis 36
Chapter 2 Definition of Metrics 39
2.1 Specify Scope 40
2.2 Observe Performance 41
2.3 Define Performance Pattern 45
2.4 Assign Name for the Control 46
2.5 Define Algorithm 47
2.6 Test Algorithm 49
2.7 Define Performance Goals 50
2.8 Understand the Learning Curve 52
2.9 Map Stakeholders 52
2.9.a Case 53
2.10 Validate Control Dynamics 55
2.11 Assign Control to People 56
2.12 From Implementation to Fine-Tuning 57
2.13 Reviewing the Cycle 58
2.14 Definition of Metrics in a Project 59
2.14.a Goals to Objectives 59
2.14.b Objectives to Main Activities 60
2.14.c Define the Controls 61
2.14.d Close the Loop 64
Example: Customer Service 75
Example: Quality Assurance 80
Expert’s Opinion 82
Chapter 3 Performance Indicators 87
3.1 Efficiency, Efficacy, Adaptability 88
3.2 Applications 97
3.2.a Planning Logistics 98
3.2.b Synchronous Operations 132
3.2.c Tactic Governance 158
Chapter 4 Managing Change 165
4.1 Auditing Performance Indicators 165
4.2 Benchmarking 166
4.3 The Organizational Impact 172
Business Case 174
The Cultural Web for the Toulouse Plant 175
Part I: Second Assignment 184
Part II: The Next 18 Months 192