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Process Improvement via Organizational Change, Part 1 - What Doesn't Work
By Joshua Barnes
Jan 4, 2008
Learn the three things that are missing from the basic toolkit of most change initiatives.
CMMI for OutSourcing: Delivering Solutions
By Deborah K. Yedlin, Hubert F. Hofmann, Susan Kushner, John W. Mishler
Nov 16, 2007
Learn how to effectively communicate so you can successfully deliver solutions.
Introducing Continuous Integration as a Way to Improve Software Quality and Reduce Risk
By Paul M. Duvall
Aug 17, 2007
Continuous Integration rebuilds software whenever a change occurs, which can save you a lot of headaches.
Scorecards for Risk Management in Technical Processes
By Clyde M. Creveling
Jan 26, 2007
The questions "Am I personally doing okay?" and "Are we, as a team, doing okay?" must be asked frequently enough to ensure that we can make adjustments when the data suggests that we are off-track relative to clear requirements. A system of scorecards can help, explains Clyde M. Creveling.
The Six Sigma Guide to Robust Design
By David W. Bacon, Randy C. Perry
Jan 19, 2007
Robust design is particularly important in ensuring that the performance of a product will be consistently good over a wide range of conditions of use. This sample chapter explains how to quantify design, discusses the Taguchi approach to robust design, provides alternative approaches to robust design, and shows you how to deal with variation.
Multiprotocol Label Switching Traffic Engineering Technology Overview
By Santiago Alvarez
Sep 22, 2006
This chapter presents a review of Multiprotocol Label Switching Traffic Engineering (MPLS TE) technology. MPLS TE can play an important role in the implementation of network services with quality of service (QoS) guarantees.
Introduction to Six Sigma for Marketing Processes
By Clyde M. Creveling, Lynne Hambleton, Burke McCarthy
May 4, 2006
Six Sigma for Marketing and Six Sigma for Sales are relatively new approaches to enable and sustain growth. They are part of the bright future offered by adapting Six Sigma to the growth arena. The linkage of Six Sigma for Marketing and Six Sigma for Sales tasks and tools to strategic, tactical, and operational processes is where the Six Sigma discipline adds measurable value to marketing and sales team performance. This chapter provides an introduction to the concept of Six Sigma for Marketing.
Six Sigma in 90 Days: The Initiative, the Deployment, the Technology
By Stephen A. Zinkgraf
Apr 14, 2006
One of the most important competencies an organization can develop is that of driving change. Six Sigma is a management system for handling change within your organization. This chapter will provide you with an overview of the different dimensions of Six Sigma.
The Bad Code Spotter's Guide
By Diomidis Spinellis
Apr 14, 2006
Old maps were marked with the phrase "Here be Dragons" to help seafarers steer away from dangerous places; in programming the best way to avoid dealing with bad code is to avoid writing it. Diomidis Spinellis points out 10 giveaways to spot bad code that you (or others) may have written.
Why Hiring Quality Talent Is Important
By Rusty Rueff, Hank Stringer
Dec 16, 2005
Quality talent is always scarce. Even during the employers' market of the past 50 years, there has been—and always will be—a shortage of quality talent. Understanding this means that you can plan accordingly, and hold onto quality talent when you find it. This chapter provides some real life examples of organizations that have succeeded or failed in holding onto quality talent.
Achieving Robust Designs with Six Sigma: Dependable, Reliable, and Affordable
By John X. Wang
Oct 6, 2005
Developing "best-in-class" robust designs is crucial for creating competitive advantages. Customers want their products to be dependable—"plug-and-play." They also expect them to be reliable—"last a long time." Furthermore, customers are cost-sensible; they anticipate that products will be affordable. Becoming robust means seeking win–win solutions for productivity and quality improvement. This chapter will help you to achieve all of this.
How to Improve Data Quality
By Larissa Terpeluk Moss, Majid Abai, Sid Adelman
Jul 22, 2005
The time has come to acknowledge that an organization can no longer treat data as a byproduct of their systems. In order to be an effective enterprise, your organization must learn how to optimize the creation and storage of data. This chapter will help you understand where data can go wrong, and how to fix problems when they occur.
Analyzing Performance-Testing Results to Correlate Performance Plateaus and Stress Areas
By Michael Kelly
Jul 8, 2005
Mike Kelly builds on Scott Barber's work to show how you can combine performance-degradation curves and complex performance scenarios to help determine "good enough" quality for an application in terms of performance.
An Introduction to Use Cases and Quality Function Deployment: Driving Vision Vertically Through the Project
By Richard Denney
Jun 10, 2005
This chapter provides an introduction to Quality Function Deployment (QFD), and explains how QFD can complement use cases to streamline and improve the quality of your projects.
Identifying Bottlenecks and Performance-Tuning SQL Server
By Jesse Smith
Jun 3, 2005
Using built-in performance counters, you can find out whether your SQL server is under stress or performing exceptionally.
Using Performance Test Tools for High Volume Automated Testing
By Michael Kelly
May 20, 2005
Performance test tools can sometimes work better than traditional functional test tools for functional testing, Mike Kelly says. They're better designed for high-volume automation, for example (because they don't use the GUI), and they can sometimes offer easier access to an application's functionality. He shares a recent experience with making the switch.
Gathering Performance Information While Executing Everyday Automated Tests
By Michael Kelly
Feb 25, 2005
When you're building an application, gathering up-to-date performance info as you go along isn't all that easy. Michael Kelly shows how his team combined a spreadsheet with a simple timer mechanism in the automation framework to provide the details for which management was salivating.
Test Driven Development: Programming by Intention
By David Astels
Feb 4, 2005
Have you ever had to work on a piece of code and found that it was hard to understand? Maybe the logic was convoluted, the identifiers meaningless, or worse, misleading. You say there was documentation? Was it readable? Did it make sense? Was it up to date with the code? Are you sure? How do you know? This chapter discusses programming by intention, a central idea in XP. It means making your intent clear when you write code.
Paper Organizers International: A Fictitious Six Sigma Green Belt Case Study
By Howard S. Gitlow, David M. Levine
Jan 28, 2005
This chapter presents a case study to demonstrate a Six Sigma DMAIC project in action. From start to finish, the case study presents examples of each phase of the Six Sigma program.
Cisco QoS Exam Certification Guide: MQC, QPM, and AutoQoS
By Michael J. Cavanaugh, Wendell Odom
Dec 23, 2004
This chapter focuses on Modular QoS CLI, QoS Policy Manager, and AutoQoS with an eye toward passing the Cisco QoS Exam.

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