Home > Articles > Programming

Facts of Software Engineering Management

Robert L. Glass explains why a software manager can't forget about the most important facts — like people are important, technical hype does more harm that good, and complexity is, well, complex.
Purchase this book through the end of January and receive four exclusive sample chapters from forthcoming books by some of technology's greatest luminaries. For more information, check http://www.expectsomethingbetter.com.
This chapter is from the book

About Management

To tell you the truth, I've always thought management was kind of a boring subject. Judging by the books I've read on the subject, it's 95 percent common sense and 5 percent warmed-over advice from yester-decade. So why am I leading off this book with the topic of management?

Because, to give the devil its due, most of the high-leverage, high-visibility things that happen in the software field are about management. Most of our failures, for example, are blamed on management. And most of our successes can be attributed to management. In Al Davis's wonderful book on software principles (1995), he says it very clearly in Principle 127: "Good management is more important than good technology." Much as I hate to admit it, Al is right.

Why do I hate to admit it? Early in my career, I faced the inevitable fork in the road. I could remain a technologist, continuing to do what I loved to do—building software, or I could take the other fork and become a manager. I thought about it pretty hard. The great American way involves moving up the ladder of success, and it was difficult to think of avoiding that ladder. But, in the end, two things made me realize I didn't want to leave my technology behind.

  1. I wanted to do, not direct others to do.

  2. I wanted to be free to make my own decisions, not become a "manager in the middle" who often had to pass on the decisions of those above him.

The latter thing may strike you as odd. How can a technologist remain more free to make decisions than his or her manager? I knew that, from my own experience, it was true, but it was tough explaining it to others. I finally wrote a whole book on the subject, The Power of Peonage (1979). The essence of that book—and my belief that led to my remaining a technologist—is that those people who are really good at what they do and yet are at the bottom of a management hierarchy have a power that no one else in the hierarchy has. They can't be demoted. As peons, there is often no lower rank for them to be relegated to. It may be possible to threaten a good technologist with some sort of punishment, but being moved down the hierarchy isn't one of those ways. And I found myself using that power many times during my technical years.

But I digress. The subject here is why I, a deliberate nonmanager-type, chose to lead off this book with the topic of management. Well, what I want to say here is that being a technologist was more fun than being a manager. I didn't say it was more important. In fact, probably the most vitally important of software's frequently forgotten facts are management things. Unfortunately, managers often get so enmeshed in all that commonsense, warmed-over advice that they lose sight of some very specific and, what ought to be very memorable and certainly vitally important, facts.

Like things about people. How important they are. How some are astonishingly better than others. How projects succeed or fail primarily based on who does the work rather than how it's done.

Like things about tools and techniques (which, after all, are usually chosen by management). How hype about them does more harm than good. How switching to new approaches diminishes before it enhances. How seldom new tools and techniques are really used.

Like things about estimation. How bad our estimates so often are. How awful the process of obtaining them is. How we equate failure to achieve those bad estimates with other, much more important kinds of project failure. How management and technologists have achieved a "disconnect" over estimation.

Like things about reuse. How long we've been doing reuse. How little reuse has progressed in recent years. How much hope some people place (probably erroneously) on reuse.

Like things about complexity. How the complexity of building software accounts for so many of the problems of the field. How quickly complexity can ramp up. How it takes pretty bright people to overcome this complexity.

There! That's a quick overview of the chapter that lies ahead. Let's proceed into the facts that are so frequently forgotten, and so important to remember, in the subject matter covered by the term management.

References

Davis, Alan M. 1995. 201 Principles of Software Development. New York: McGraw-Hill.

Glass, Robert L. 1979. The Power of Peonage. Computing Trends.

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.

Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020