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Skype for Business Unleashed

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Skype for Business Unleashed

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  • Copyright 2017
  • Dimensions: 7" x 9-1/8"
  • Pages: 1088
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-13-428924-2
  • ISBN-13: 978-0-13-428924-3

Skype for Business Unleashed

This is the most comprehensive, realistic, and useful guide to Skype for  Business Server 2015, Microsoft’s most powerful unified communications system. Four leading Microsoft unified communications consultants share in-the-trenches guidance for planning, integration, migration, deployment, administration, and more.

The authors thoroughly introduce Skype for Business 2015’s components and capabilities, as well as changes and improvements associated with the integration of popular Skype consumer technologies. You’ll find detailed coverage of IP voice, instant messaging, conferencing, and collaboration; and expert guidance on server roles, multi-platform clients, security, and troubleshooting.

Reflecting their unsurpassed experience, the authors illuminate Microsoft’s new cloud-based and hybrid cloud architectures for unified communications, showing how these impact networking, security, and Active Directory. They cover SDN for unified communications; interoperation with consumer Skype and legacy video conferencing; quality optimization, mobile improvements, and much more.

Throughout, the authors combine theory, step-by-step configuration instructions, and best practices from real enterprise environments. Simply put, you’ll learn what works–and how it’s done.

Detailed Information on How To

·         Plan deployments, from simple to highly complex

·         Deploy Skype for Business Server 2015 as a cloud or cloud-hybrid solution

·         Walk step by step through installation or an in-place upgrade

·         Overcome “gotchas” in migrating from Lync Server 2010 or 2013

·         Leverage new features available only in cloud or cloud-hybrid environments

·         Implement and manage Mac, mobile, Windows, browser, and virtualized clients

·         Establish server roles, including front end, edge, and mediation server

·         Make the most of Skype for Business Server 2015’s enhanced mobile experience

·         Manage external dependencies: network requirements, dependent services, and security infrastructure

·         Efficiently administer Skype for Business Server 2015

·         Provide for high availability and disaster recovery

·         Integrate voice, telephony, and video, step by step

·         Avoid common mistakes, and discover expert solutions and workarounds

Category: Business Applications

Covers: Skype for Business

User Level: Intermediate—Advanced

Sample Content

Sample Pages

Download the sample pages (includes Chapter 3 and the Index.)

Table of Contents


Part I Overview

Chapter 1 What Is Skype for Business?

Skype for Business Server Overview

    Instant Messaging and Presence

    Peer-to-Peer Audio

    Web, Audio, and Video Conferencing

    Enterprise Voice

    Persistent Chat

    Remote Access

Skype for Business Server Terms and Acronyms

Versions and Licensing

    Skype for Business Server Standard Edition

    Skype for Business Server Enterprise Edition

    Client and Server Licensing

Integration with Other Microsoft Applications

    Integration with Exchange Server

    Integration with SharePoint

    Integration with Microsoft Office

    Integration with Third-Party Applications


Chapter 2 What’s New in Skype for Business?

Animated Emoticons … and Consumer Integration

    The Consumerization of Lync

New Topologies and Supported Architectures

Hybrid and Online Features

    Broadcast Meetings

    Cloud PBX

    PSTN Calling

Enhanced Mobile Experience

In-place Upgrades


Chapter 3 Business Case for Skype for Business?

Why Unified Communications

    Instant Messaging and Presence

    Web, Audio, and Video Conferencing

    Enterprise Telephony

    Unified Messaging

Unified Communications Return on Investment (ROI)

    Unified Communications Investments

    Audio Conferencing Return on Investment

    Realizing ROI with Centralized Telephony

    Productivity Improvements

    Reduced Travel Costs

    Office Space Reduction

Why Skype for Business Server 2015 for Unified Communications

    Software-Based Unified Communications

    Lower Total Cost of Ownership

    Deployment Flexibility

    Remote Access and Federation


Part II Skype for Business Server 2015 Server Roles

Chapter 4 Skype for Business Server 2015 Front End Server

Front End Server Installation

    Active Directory Schema Extension in Skype for Business Server 2015

    Active Directory Forest Preparation in Skype for Business Server 2015

    Active Directory Domain Preparation in Skype for Business Server 2015


    Skype for Business Server 2015 Topology Builder

    Standard Edition Installation

    Enterprise Edition Installation

Configuration and Administration Overview


Best Practices


Chapter 5 Skype for Business Server 2015 Edge Server

Edge Server Overview

    Access Edge

    Web Conferencing Edge

    A/V Edge

    XMPP Gateway


Edge Server Installation

    Hardware Requirements

    Operation System Requirements

    Software Requirements

    Configure Networking

    Create the Edge Pool

    Install the Edge Server

Edge Server Configuration

    Enabling Edge Server Features

    Introducing High Availability

    Adding Edge Servers to a Pool

Edge Server Administration

    Editing the Global External Access Policy

    Creating a New External Access Policy

    Assigning External Access Policies

    Managing Federation

    Managing XMPP Federation

    Managing Public Providers

    Managing External Web Conferencing Features

    Managing A/V Edge Features

Edge Server Troubleshooting

    Firewall Ports



    DNS Records

    Windows Event Logs

    Skype for Business Centralized Logging Service

    Skype for Business Server Management Shell


    Troubleshooting Skype for Business Services

Best Practices


Chapter 6 Skype for Business Server 2015 Monitoring and Archiving Best Practices

Installing Monitoring Components

    Installing Microsoft SQL Server 2012 Reporting Services

    Configuring Microsoft SQL Server 2012 Reporting Services

Monitoring Configuration

Monitoring Administration

Monitoring Troubleshooting

Installation of Call Quality Dashboard Components

Enabling CQD in Skype for Business Online

Call Quality Dashboard Configuration

Call Quality Dashboard Administration

Archiving Components Troubleshooting

Archiving Components Installation

Archiving Configuration

    Creating Site and User Policies

    Using Cmdlets for Configuration Tasks

Archiving Administration

    Archiving Disclaimer

    Purging Archived Data from the Database

Archiving Troubleshooting

Best Practices


Chapter 7 Skype for Business Server 2015 Mediation Server

Mediation Server Overview

    Understanding Trunks

    Mediation Server Traffic Flows

Mediation Server Design Considerations

    Sizing and Topology

    High Availability

Mediation Server Installation and Configuration


    Create a Mediation Server Pool

    Install Skype for Business Mediation Server Components

    Adding Mediation Servers to an Existing Pool

    Mediation Server Configuration

Mediation Server Administration


    Services Management

    Topology Replication Status

Mediation Server Troubleshooting

    Connectivity to Gateways

    Connectivity to Edge Servers

    DNS Records

    Event Logs

    Skype for Business Server Management Shell

    Synthetic Transactions


    System Time

Best Practices


Chapter 8 Persistent Chat

Persistent Chat Overview

Persistent Chat Deployment

    Topology Options and Scaling


    Topology Update

    Installing the Persistent Chat Server Role

    In-place Upgrading the Persistent Chat Server Role

Configuring Persistent Chat

    Administrative Access

    Persistent Chat Policies

    Persistent Chat Server Options

    Chat Room Categories

    Chat Room Add-Ins

    Chat Rooms

    Compliance Configuration

Persistent Chat Administration

    Chat Room Management by Administrators

    Chat Room Management by End Users

Skype Online and Hybrid Environments

Persistent Chat Troubleshooting

Best Practices


Part III External Dependencies

Chapter 9 Network Requirements and Best Practices

Managed and Unmanaged Networks

IPv6 Support

Network Discovery

    Historical Data and Metrics


    WAN Optimizers

    Virtual Private Networks


Edge: Interactive Connectivity Establishment and External Communications

    Calls Between Internal People

    Calls Between External People

    Calls Between an External User and Internal User


    Office 365

Calculating Bandwidth Requirements

    Call Flows

    Bandwidth Utilization

    Bandwidth Calculations

Wireless Networks

    Planning Access Points


Call Admission Control

Quality of Service

    Client Ports

    Front End Server Ports

    Using Defined Ports When Using a Site-to-Site VPN

    Configure DCSP Markings

Software Defined Networking

    How SDN Works

    What the SDN API Does Now

    Installing the SDN API


Chapter 10 Dependent Services

Active Directory Dependencies

    Schema Extensions

    Forest Prep

    Domain Prep

    Skype for Business Server 2015 Security Groups

Domain Name System Dependencies

    DNS Load Balancing

    Automatic Client Sign-In

    Simple URLs

Server Certificates Dependencies

    Skype for Business Server Certificate Requirements

    Installing Skype for Business Certificates

Network Dependencies

    Supporting Skype for Business Phone Edition with DHCP

    Ethernet Switch Considerations

    Defining Networks

Office Web Apps Server Dependencies

    System Requirements

    Office Web Apps Server Installation

SQL Server Dependencies

    Skype for Business Database Requirements

    SQL Backup Procedures

    Maintaining the Skype for Business SQL Databases


Chapter 11 Firewall, Reverse Proxy, and Security Requirements

Firewall Requirements

    Network-Based Firewalls

    Using Operating System Firewalls

Ports Required for Internal and External Access

Using Network Address Translation (NAT) with Skype for Business Server 2015

Reverse Proxy Requirements

    Why a Reverse Proxy Is Required

    Certificate Requirements

Reverse Proxy Configuration

    Creating DNS Records for Reverse Proxy

    Verifying Access to Skype for Business Web Services

File Share Permissions

Securing Service Accounts

Security Threats

    Attacks on Skype for Business Servers

    Attacks on User Accounts

    Attacks on Authentication Protocol

    Attacks on Clients


Part IV Administration and Management

Chapter 12 Monitoring Skype for Business Server 2015

Understanding Key Areas to Monitor in Your Deployment

    Health and Performance Requirements

    Usage, Adoption, and Archiving Requirements

Monitoring the Health and Performance of Skype for Business Server 2015

    Using Performance Monitor to Establish Performance Baselines

    Features Available in Skype for Business Server 2015 for Health Monitoring and Troubleshooting

    Capabilities and Benefits of System Center Operations Manager with Skype for Business Server 2015

    Third-party Monitoring Solutions


Chapter 13 Administration of Skype for Business Server 2015

Administration Overview

    Skype for Business Server 2015 Control Panel

    Skype for Business Server Management Shell

    Tips and Tricks

Leverage Get-Help

    Role-Based Access Control

Using the Skype for Business Topology Model

    Central Management Store

    Topology Builder


Managing Servers and Users

    Skype for Business Server Logging Tool

    Server Draining

    Database Import/Export

Configuring Quality of Service

    Server Configuration

    Client Configuration



    DNS Records

    Event Logs

    Skype for Business Server Management Shell

    Synthetic Transactions




Third-party Tools

Best Practices


Chapter 14 High Availability and Disaster Recovery

Defining Business Requirements for High Availability and Disaster Recovery

    Identifying Availability Requirements

Designing for High Availability

    Understanding High Availability

    High-Availability Options in Skype for Business Server 2015

Designing for Disaster Recovery

    Defining Disaster Recovery

    Disaster Recovery Options in Skype for Business Server 2015

Configuring Skype for Business Server 2015 for High Availability

    Configuring an Enterprise Edition Front End Server Pool with a SQL AlwaysOn Availability Group

    Configuring File Shares

    Configuring Persistent Chat Server Pools

Executing Disaster Recovery Procedures

    Configuring Front End Server Pairing

    Failing Over the Central Management Store

    Initiating a Pool Failover

    Initiating Persistent Chat Failover


Part V Migrating from Older Versions

Chapter 15 Migrating from Lync Server 2010/2013

Migration Steps: Side-by-Side Method

    Front End and User Migration to Skype for Business Server 2015

    Edge Migration to Skype for Business Server 2015

Completing the Migration to Skype for Business Server 2015

Migration Steps: In-place Upgrade Method

    In-place Upgrade Prerequisites

    Installation of Skype for Business Server 2015 Administrative Tools

    Move User In-place Upgrade Method

    Offline In-place Upgrade Method


Best Practices


Part VI Skype for Business Server 2015 Voice, Video, and Integration

Chapter 16 Skype for Business Server 2015 Telephony and Voice Integration

Understanding Telephony Fundamentals

    Public Switched Telephone Network (PSTN)

    Private Branch Exchange


    Voice Over IP (VoIP)

    Media and Codecs

Integration Methods

    Direct SIP

    Media Gateways

    Call via Work

    Remote Call Control

    SIP Provider Trunking

End-User Scenarios

    Enterprise Voice

    Enterprise Voice with Legacy Phone

    Legacy Phone for Conferencing

    Legacy Phone Presence and Click-to-Call

    PBX Software Plugin

Analog Devices

    Inbound Routing

    Outbound Routing

    Fax Machines

    The Routing Choice

Skype for Business Voice Routing

    Dial Plans

    Voice Policies

    PSTN Usages


    Voice Policies Redux


Best Practices


Chapter 17 Advanced Skype for Business Server 2015 Voice Configuration

Building the Skype for Business Topology

    Defining the Mediation Pool Options

    Defining PSTN Gateways

    Defining Additional Trunk Associations

    Defining Branch Sites

    Deploying a Survivable Branch Appliance

Voice Routing

    Configuring a Dial Plan

    Configuring Voice Policies

    Creating Voice Routes

    Creating PSTN Usages

    Creating a Trunk Configuration

    Publishing Voice Configuration Changes

    Export and Import Voice Configuration

    Creating Test Cases

Voice Features

    Call Park

    Unassigned Numbers

    Configuring Call via Work

    Configuring Analog Devices

Advanced Enterprise Voice Features

    Defining the Network Configuration

    Configuring Call Admission Control

    Media Bypass

    Configuring E911

Dial-in Conferencing

    Creating Dial-in Conferencing Regions

    Creating Dial-in Access Numbers

    Modifying a Dial-in Access Number Ordering

    Modifying a Conferencing Policy

    Modifying PIN Policies

    Modifying Meeting Configuration

    Modifying Conference Announcements

    Customizing DTMF Commands

Response Groups

    Configuring Agent Groups

    Configuring Queues

    Configuring Workflows

Best Practices


Chapter 18 Skype for Business Native Video and Data Conferencing

Skype for Business Peer-to-Peer Video

    Video Features

    H.264 Video

    Peer-to-Peer Video Bandwidth Requirements

    Peer-to-Peer Video Endpoint Requirements

    Configuring Peer-to-Peer Video Options

Skype for Business Server 2015 Video Conferencing

    Video Conferencing Features

    Gallery View

    Server Requirements for Video Conferencing

    Video Conferencing Bandwidth Requirements

    Configuring Video Conferencing Options

Skype for Business Server 2015 Data Conferencing

    Desktop Sharing

    Collaboration Content

    PowerPoint Sharing with Office Web Apps

    Configuring Data Conferencing Options


Chapter 19 Skype for Business Video Integration with Third-Party Products and Services

Microsoft Video Interoperability Server (VIS)

Third-Party Video Integration Basics

    Trusted Applications

    Static Routes

    Namespace Considerations


    Signaling-Only Gateways

    Transcoding Gateways

Back-to-Back User Agents

Edge Traversal

Native Registration

    Video Codec Support


    Edge Traversal and More

Multipoint Control Units

    Layout Control


    Virtual Meeting Rooms

    Edge Traversal

    Hardware Versus Software

    Media Flow

    Cloud MCUs

Software Plugins

    End User and Client Confusion

    Edge Traversal

    Software Updates

Solution Comparisons

    Signaling Gateway Vendor Examples

    Native Registration Vendor Examples

    Media Transcoding Gateway Vendor Examples

    MCU Vendor Examples

    Cloud MCU Vendor Examples

    Software Plugin Vendor Examples


Part VII Integration with Other Applications

Chapter 20 Unified Contact Store, Exchange, and SharePoint Integration

Server-to-Server Authentication

    Exchange Server Autodiscover Configuration

    Configuring Skype for Business and Exchange as Partner Applications

    Configuring Skype for Business Server 2015 and SharePoint as Partner Applications

    Configuring SharePoint and Exchange as Partner Applications

Exchange Integration Features

    Unified Contact Store

    Skype for Business Server 2015 Archiving Integration

    High-Resolution Photos

    Outlook Web App Integration

    Integration with Exchange Online

    Unified Messaging Voicemail Integration

    Configuring Voicemail for Skype for Business Server 2015

    Users Who Have Mailboxes in Exchange Online

SharePoint Integration Features

    eDiscovery of Skype for Business Server 2015 Archive Data

    IM and Presence Integration

    Skill Search


Chapter 21 Developing Skype for Business Solutions

Overview of Skype for Business Applications

    Building Client Applications

    Building Server Applications

    Building Web Applications

Choosing a Skype for Business SDK

Skype for Business Application Scenarios

    Auxiliary Call Notifications

    Pausing Music on Incoming Call

    Contextual Information on Incoming Calls

    Order Lookup via IM

    UCMA Interactive Voice Response

    Granular Federation

    Web Chat

Debugging Skype for Business Applications

    Client Applications

    Web Applications

    Server Applications

    If All Else Fails…


Part VIII Office 365 and Skype for Business Server 2015 Online

Chapter 22 Skype for Business Online and Hybrid Deployments

Overview of Skype for Business Online and Office 365

System Requirements

    Operating System and Browser Requirements

    Client Software Requirements for Skype for Business Online

Experiencing Skype for Business Online

    Skype for Business Online Clients

    Scheduling Skype for Business Meetings Without the Outlook Client Plugin

    Integration Features

    Skype for Business Online Cloud PBX

    Skype for Business Federation and Public IM

    Dial-in Audio Conferencing

Deploying Skype for Business Online

    Adding Domains to Skype for Business Online/Office 365

    Adding Skype for Business Online User Accounts

    Preparing Client Systems for Skype for Business Online

    Configuring Federation and Public IM

    Configuring Microsoft PSTN Conferencing

    Configuring Third-Party Dial-in Conferencing

    Configuring Skype for Business Meeting Broadcast

    Configuring Skype for Business Properties for User Accounts

    Configuring Cloud PBX

    Configuring Voicemail for Cloud PBX

AD FS Deployment for SSO

    Preparing Systems for AD FS

    Preparing the Network for AD FS

    Installing AD FS

    Configuring the First Federation Server in the Farm

    Adding Federation Servers to the Farm

    Verifying That the Federation Service Is Operational

    Federation Server Proxy Configuration

    Verifying That the Federation Proxy Is Operational

    Establishing Trust with Office 365 for SSO

Configuring Directory Synchronization

    Activating Directory Synchronization

    Installing the Directory Synchronization Tool and Synchronizing the Directories

    Activating Synchronized Users

Skype for Business Hybrid Deployment

    Installing the On-Premises Systems

    Preparing the Network for a Skype for Business Hybrid Deployment

    Configuring Federation with Skype for Business Online

    Configuring Skype for Business Online for Shared SIP Address Space

    Moving Users Between Skype for Business On-Premises and Skype for Business Online

    Configuring Users for Skype for Business Online Cloud PBX with On-Premises PSTN Connectivity


Chapter 23 Skype Integration

Skype Connectivity Features

Configuring Skype Connectivity for Skype for Business Server 2015

    Requesting Skype Connectivity

    Configuring Edge Server

    Enabling External Access Policy

    Configuring Skype as a Federated Provider

Configuring Skype Connectivity for Office 365

Troubleshooting Skype Connectivity


Part IX Clients

Chapter 24 Microsoft Lync for Mac Client

Installing the Client

    Dealing with Certificates

Feature Comparison

Navigation and Layout









Managing Contacts

Managing Groups

IM Features

Audio/Video Calls and Conferencing

    Making an Audio Call

Making a Video Call

Web Conferencing

    Joining a Conference

Client Integration with Other Applications

    Integration with Outlook


Best Practices


Chapter 25 Mobile Clients

Introducing New Mobile Features

Understanding Skype for Business Mobility

    LyncDiscover Service

    Mobility Service

    Security Risks

    Skype for Business Mobile Sign-in Process

Deploying Skype for Business Mobility

    Certificate and DNS Requirements

    Reverse Proxy and Hardware Load Balancer Considerations for Mobility

    Steps to Enable Mobility

    Controlling Functionality with Mobility Policies


Chapter 26 Windows and Browser Clients

Installing the Client

Signing In

Navigating in the Client

    Configuring Basic Options

    Managing Contacts

    Managing Groups

    Status View

    Relationship View

    Chat Rooms

    Recent Conversations



    Useful Skype for Business Client Shortcuts

Peer-to-Peer Conversations

    Instant Messaging

    Using Tabbed Conversations

    Archiving IM Conversations

    Participating in Audio and Video Calls

    Making Audio Calls

    Making Video Calls

    Sharing Content

    Sending and Receiving Files


    Using the Meet Now Function

    Controlling a Meeting

    Managing Meeting Content

    Changing the Layout

    Customizing Meeting Options

    Meeting Information


    Scheduling a Meeting

    Joining Meetings

Understanding Persistent Chat

    Following Rooms

    Using Rooms

    Using Topic Feeds

    Searching Group Chat Rooms

    Managing Rooms

Integration with Other Applications



    Office Applications

Skype for Business Server Browser Capabilities

    Joining Meetings from the Browser Client

    Content Collaboration

    Voice and Video

    Meeting Management

Skype for Business Server 2015 Web App Technical Review

    Architecture Overview

    Skype for Business Web App Join Process

    Components and Protocols for Skype for Business Web App Collaboration

    Summary of the Browser Client Architecture and Components

Requirements to Deploy Skype for Business Browser Functionality

    Installing Skype for Business Web App Server

    Configuring Skype for Business Web App

    Publishing Skype for Business Web App Service to External Clients

    Operating System Requirements for Skype for Business Web App Client

    Browser Requirements for Skype for Business Web App Client


Chapter 27 VDI

VDI Basics

    VDI Vendors

    Challenges to VDI Adoption

The Lync VDI Plugin

    Lync VDI Plugin Device Support

    Lync VDI Plugin Limitations

    Deploying the Lync VDI Plugin

    User Experience with the Lync VDI Plugin

Protocol Partner Solutions for the Lync VDI Plugin

    Citrix Receiver with Integrated Lync VDI Plugin

    VMware View with Lync VDI Plugin

Thin Client Hardware Optimized for Skype for Business


Chapter 28 UC Endpoints

Standalone IP Phones

USB Headsets, Speakerphones, and Handsets

    USB Headsets


    USB Handsets


Conferencing Devices

Best Practices


Part X Planning for Deployment

Chapter 29 Planning for Skype for Business Online and Hybrid Deployments

Comparing Topology Options

    Skype for Business Online Versus Skype for Business On-Premises

    Skype for Business Hybrid Deployment Considerations

    Comparing Voice Options Between Topologies

Skype for Business Online and Office 365 Subscription Plans

    Skype for Business Online Subscription Plans

    Office 365 Subscription Plans

    Deciding on a Subscription Plan

Planning for Single Sign-On with AD FS

    Preparing Active Directory for SSO

    Planning Active Directory Federation Services for SSO

Planning for Directory Synchronization

    Activating the AD Synchronization Feature

    Preparing Active Directory for Synchronization

    Preparing a System for the Azure Active Directory Connect

Planning for Skype for Business Online

    Skype for Business Online Identity Scenarios

    Planning Skype for Business Online Administration

    Planning the SIP Namespace

    Planning the Network for Skype for Business Online

    Planning for Federation and Public IM

    Planning for Dial-in Audio Conferencing

    Planning for Skype for Business Meeting Broadcast

    Planning for Hosted Voice Using Cloud PBX

    Planning for Voicemail Integration

Planning for a Hybrid Deployment

    Using On-Premises Systems with a Hybrid Deployment

    Network Considerations for a Hybrid Deployment

    Edge Federation with a Hybrid Deployment

    User Management with a Hybrid Deployment


Chapter 30 Virtualization Support

Virtualization Configuration

    What Is Virtualization?

    Hypervisor Types

    Benefits of Virtualization

    Virtualization Vendors

    Advanced Virtualization Features

Skype for Business Server Virtualization Support Guidelines

    Virtualizing Servers That Work Alongside Skype for Business Server 2015

    Understanding the Limits of Virtualization

    Real-time Media and Virtualization

Skype for Business Server 2015 Virtual Machine Recommendations

    Processor Recommendations

    Memory Recommendations

    Storage Recommendations

    Network Recommendations

    Guest Virtual Machine Operating System Requirements

Host Server Hardware Recommendations

    Sizing Using the Existing Virtual Infrastructure

    Processor Recommendations

    Memory Recommendations

    Storage Requirements

    Network Requirements

    Hypervisor Requirements

Skype for Business Server 2015 Sample Virtual Topologies

    Single-Host Server Deployment

    Small Business Deployment

    Enterprise Deployment

Best Practices


Chapter 31 Planning for Basic Skype for Business Server 2015 Services

Determining the Scope of the Deployment

    Identifying the Business Goals and Objectives to Implement Skype for Business Server 2015

Determining Your Infrastructure Needs

    Planning for Hardware and Software

    Planning for Network Infrastructure Requirements

    Planning for Active Directory Dependencies

    Planning for Certificates

Planning for Capacity

    General Sizing

    Capacity Planning for Collaboration and Application Sharing

    Planning for the Address Book

Planning for Instant Messaging

    Considerations for Internal Users

    Consideration for Remote Users

Planning for Conferencing

    Defining Your Requirements

    Planning Your Conferencing Topology

Planning for Clients and Devices

Planning for Archiving

Defining Your Archiving Requirements

    Planning Your Archiving Topology

Planning for Management

Documenting the Plan

Best Practices


Chapter 32 Planning to Deploy External Services

Determining Feature Requirements

    Providing Remote Access

    Allowing Anonymous Access

    Configuring Federation Types

    Enabling SIP Provider Connectivity

    Configuring XMPP Proxy

Planning Edge Server Architecture

    Edge Server Placement

    Perimeter Network Models

    Publicly Routable IP Addresses

    Network Address Translation

Planning for High Availability

    Requirements for Hardware Load Balancing

    Hardware Load Balancer Configuration

    Requirements for DNS Load Balancing

Reverse Proxy Planning

    Reverse Proxy Methodologies

    Placement and Configuration

    Reverse Proxy Products

    Reverse Proxy Load Balancing

    Exchange Services Publishing

    Office Web Apps Server

Planning for Certificates

    Public Versus Private Certificate Authorities

    External Edge Server Interface

    Internal Edge Server Interface

    Reverse Proxy Interface

    Wildcard Certificates

Network Planning

    VPN Connectivity to Skype for Business

    Blocking Media over DirectAccess

    Avoiding WAN Acceleration

Preparing for Edge Servers

    Capacity Planning

    Domain Membership Considerations

    Network Adapter Configuration

    Default Gateways and Routing


Chapter 33 Planning for Voice Deployment

Enterprise Voice Overview

Integration Scenarios

    High-level Integration Options

Active Directory Phone Number Configuration

    Skype for Business Phone Number Configuration

Gateways and Trunks

Dial Plans

    Naming Conventions

    Normalization Basics

    Advanced Normalization

    International Normalization

    Internal Extensions

    Inbound Normalization

    Putting It All Together

Voice Policies and Voice Routing

    Basic Voice Policy Design

    Least-Cost Routing

    Failover/Resiliency Routing

    Location-Based Routing

    Trunk Configuration

Emergency Services

    Location Policies

    Enhanced 911 (E911)

    Response Groups


9780672338496   TOC   8/4/2016


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Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020