Home > Store

Novell GroupWise 6.5 Administrator's Guide

Novell GroupWise 6.5 Administrator's Guide

Premium Website

  • Sorry, this book is no longer in print.
Not for Sale

Also available in other formats.

Register your product to gain access to bonus material or receive a coupon.

Description

  • Copyright 2004
  • Edition: 1st
  • Premium Website
  • ISBN-10: 0-7897-2982-2
  • ISBN-13: 978-0-7897-2982-8

GroupWise allows corporate users to manage documents, share calendars, and control project workflow across network operating systems, including Novell NetWare, Windows NT, and Windows 2000.

Changes in version 6.5 include improvements to the user interface and to integration tools for third-party developers. The software allows employees to access business information via a Web browser on a desktop or a laptop PC, and from wireless handhelds like Research In Motion¿s BlackBerry devices.

Approximately 34 million people use GroupWise, with an average of one administrator per 1000 end-users.

Novell¿s GroupWise 6.5 Administrator¿s Handbook is an in-depth, authoritative guide for administrators of GroupWise. It helps networking and messaging professions plan and install a GroupWise system, set up multiple post office domain systems, configure messaging and Internet services, migrate from previous versions of GroupWise, and troubleshoot message flow and fix directory problems.

Sample Content

Online Sample Chapters

Understanding the GroupWise Directory

Understanding the GroupWise Directory

Table of Contents



Introduction.

I. ARCHITECTURE.

1. GroupWise Architecture: Basics.

Understanding a Basic GroupWise 6.5 System. Other GroupWise Objects and Services. GroupWise Evolution. Summary. For More Information.

2. Creating a GroupWise System.

Installing GroupWise. Creating a GroupWise System. Creating the GroupWise Primary Domain. Summary.

3. Understanding the GroupWise Directory.

GroupWise Directory Components. The GroupWise Domain Database. The GroupWise Post Office Database. Summary.

4. Understanding the GroupWise Information Store.

The Post Office Directory Structure. The Core of the Messaging System. The User and Message Database Relationship. The GroupWise Document Management System. Document Reference Relationships. Summary.

II. ADMINISTRATION INTERFACE.

5. Working with GroupWise Objects.

The GroupWise View. Viewing the Domain Object. Viewing the Post Office Object. Configuring Library Objects. Administering User Objects. Understanding Resource Objects. The Distribution List Object. Summary.

6. Using GroupWise System Operations.

Accessing System Operations. Changing Connections with Select Domain. System Preferences. eDirectory User Synchronization. Admin-Defined Fields. Pending Operations. Addressing Rules. Timezones. External System Synchronization. Software Directory Management. Using Restore Area Management. Internet Addressing. Trusted Applications. LDAP Servers. Summary.

7. GroupWise Utilities and Diagnostics.

The GroupWise Utilities Menu. Client Environment Options. Send. Understanding the Architecture behind the Client Options Interface. Using Client Options to Lock Down the GroupWise Archive. Expired Records. Email Address Lookup. Synchronize. User Move Status. Link Configuration. Document Properties Maintenance. New System. GW/eDirectory Association. GroupWise Diagnostics. Summary.

III. AGENTS AND CLIENTS.

8. Configuring the Post Office Agent (POA).

Loading the POA. Configuring the POA. Monitoring and Configuring the POA at the Console Screen. Understanding the Agent Log. Best Practices. Summary.

9. Configuring the Message Transfer Agent (MTA).

Loading the MTA. Link Configuration and the MTA. Message Transfer Agent Console Commands. Notable MTA Commands and Switches. Understanding the MTA Log. Configuring the MTA to Support Live Remote. Best Practices. Monitoring Your MTA through a Web Browser. Summary.

10. Installing and Configuring the GroupWise Internet Agent.

GWIA Architecture. Installing the GWIA. Loading the GWIA. Understanding GWIA Configuration Files. Configuring the GWIA. Configuring Access Control. Understanding the GWIAConsole. Understanding the GWIA Log. Configuring Dial-Up Internet Access. Monitoring the GWIA through a Web Browser. Best Practices. Summary.

11. Configuring GroupWise WebAccess.

Understanding WebAccess Architecture. Installing the GroupWise WebAccess Gateway. Loading the GroupWise WebAccess Agent and Application. Logging In to the GroupWise WebAccess Client. Configuring the GroupWise WebAccess Gateway. Configuring the WebAccess Agent Sub-Components. Understanding the GroupWise WebAccess Console. Understanding the GroupWise WebAccess Log Files. Configuring GroupWise WebAccess for More Scalability and Stability. Tips for Running a WebAccess Agent on Windows NT/2000. Configuring an LDAP Address Book for WebAccess. Monitoring GroupWise WebAccess through a Web Browser. Advanced Installation Options for WebAccess. Changing the GroupWise WebAccess Login Experience. Skipping the GroupWise WebAccess Language Page. Tuning Apache and Tomcat on NetWare 6.x. Best Practices. Summary.

12. Administering the GroupWise Client.

Understanding the GroupWise Windows Client Installation Process. Distributing the GroupWise Client via ZENWorks. Distributing the GroupWise Client via SETUPIP. Upgrading the GroupWise Client via a Network Drive. Configuring Non-English Clients via SETUPIP. Adding Grace Logins before a Forced Upgrade. Forcing a Windows Registry Change through SETUP.CFG. Auditing the GroupWise Client Upgrade. Understanding the GroupWise Login Process. Administering the Login Process. Administering GroupWise Client Options. Using Clients for Non-Windows Platforms. Summary.

IV. PRACTICAL ADMINISTRATION.

13. Moving Users.

Understanding the Directory Level Move of a GroupWise User Object. Moving a GroupWise User. Assessing the Success of a User Move. Using the User Move Status Utility When Something Goes Wrong Moving a User. Tips for Moving Many Users. Summary.

14. Library and Document Administration.

Understanding the Role of Document Management. Working with GroupWise Documents. Understanding the QuickFinder Indexing Process. Planning the Document-Management System. Creating a Library. Customizing the Library. Maintaining GroupWise Libraries. Document-Management Tools from Third Parties. Best Practices. Summary.

15. Administering Multiple GroupWise Systems.

Multiple-System Concepts. Releasing a Secondary Domain to Create a New GroupWise System. Synchronizing External Systems. Merging Two External GroupWise Systems. Defining IDOMAINs for an External Domain. Summary.

16. Internet Addressing.

Overview of GroupWise Internet Addressing. Defining an Internet Address. Enabling Internet Addressing. Enabling MTA-Direct Connectivity (GWMTP). Mail Routing with Internet Addressing Enabled. Understanding the Parsing and Lookup Process. Best Practices. Summary.

17. Maintaining the GroupWise System.

Information Store Maintenance Concepts. Creating Scheduled Events for Maintenance. GroupWise Archive Message Store Maintenance. GroupWise Caching Mode and Remote Mode Maintenance. Maintaining GroupWise Directory Database Maintenance. Summary.

18. Using GroupWise Monitor.

Installing GroupWise Monitor. Configuring Your System to Better Support GroupWise Monitor. Starting and Using the GroupWise Monitoring Agent. Installing the GroupWise Monitor Application. Configuring the GroupWise Monitor Application. Starting the GroupWise Monitor Application. Utilizing the GroupWise Monitor Application. Summary.

V. APPLIED ARCHITECTURE.

19. Building Your GroupWise System Correctly.

General System Configuration. Post Office Configuration. Best Practices. Summary.

20. Troubleshooting Message Flow.

Understanding Message Flow at the Database Level. Using File Flow for Troubleshooting. Troubleshooting Tips and Tricks. Best Practices. Summary.

21. Moving Domains and Post Offices.

Considerations Related to Moving a Domain. Considerations Related to Moving a Post Office. Moving a GroupWise Post Office to a New UNC Path. Moving a Domain to a New OU. Summary.

22. Troubleshooting the GroupWise Directory.

Using the Correct Tools. Fixing WPHOST.DB Files. Fixing WPDOMAIN.DB Files. Fixing GroupWise Directory Anomalies Without Rebuilds. How GroupWise Directory Changes and Objects Are Replicated. Best Practices for Working with the GroupWise Directory. Bulletproofing the GroupWise Directory. Understanding the Administration System. Summary.

23. Troubleshooting GroupWise.

The Five Most Common GroupWise Errors. Using the Scientific Method. GroupWise Error Codes. Using Three-Step Mailbox Troubleshooting. Determining Problem Specificity. Generating a Fresh User Database Without Losing Items. Summary.

24. Using Wireless and Handheld Devices with GroupWise 6.5 WebAccess.

Understanding Templates. Accessing Your GroupWise Mailbox from Pocket PC Device. Defining a New Browser User Agent Type. Accessing Your GroupWise Mailbox from a Wireless Phone. Accessing Your GroupWise Mailbox from a Palm OS Device That's Web Clipping Compatible. Generating a New Palm *.PQA File. Information Regarding SSL-ized Connections from Handheld Devices. Summary.

25. Configuring a SPAM/Junk Mail Control Solution.

Is SPAM Really a Problem? GroupWise 6.5 SPAM/Junk Mail Solutions. Summary.

26. Configuring GroupWise Authentication via LDAP.

Understanding the Value of LDAP Authentication. LDAP Authentication and GroupWise External Entities. eDirectory LDAP Server Tips. Testing and Confirming LDAP Authentication. LDAP Authentication Troubleshooting Tips. Creating Fault Tolerance. Summary.

27. Securing Your GroupWise System via SSL.

Understanding SSL Architecture. Configuring and Signing Certificates in eDirectory. Summary.

28. Restoring Deleted GroupWise Users.

The Scenario. Recover and Restore a User's Account. Import and Restore or Archive a User's Account. Bringing the User Back. Summary.

29. Configuring a GroupWise Messenger (Instant Messaging) System.

Architectural Basics. Creating a Basic GroupWise Messenger System. Starting Your GroupWise Messenger Agents. Installing the GroupWise Messenger Client. Summary.

30. Secure Messaging.

Sending E-mail Across the Internet. Overview of How to Secure Messages. Pretty Good Privacy (PGP). S/MIME. PGP and S/MIME Compared. For More Information on Securing Messaging. Summary.

31. GroupWise Backup and Restore and Using the GroupWise TSA.

Backup Made Easier. What Is the GWTSA? How TSAs Work with Backup Products. Backup Solutions That Support GWTSA. Installation and Configuration of the GWTSA. Backing Up Your GroupWise System. Restoring GroupWise. Restore Area Management. Summary.

Index.

Updates

Submit Errata

More Information

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.

Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020