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“This book hits the mark for three important issues:
I will definitely recommend it to my clients who are just beginning or are having trouble with their improvement program.”
—Norman Hammock, SEI Authorized Lead Assessor
“At last a common sense and business-oriented approach to process improvement. This book gives very practical instruction that is easy to apply. Your people will thank you for it.”
—Nancy K. M. Rees, Vice President and Chief Engineer, Xerox Corporation
“...gets right to the heart of process improvement with specific, concrete steps and excellent examples. It’s a book you can use today.”
—Dennis J. Frailey, Principal Fellow, Raytheon Company
“Too many organizations develop a checklist mentality targeted at achieving the next process maturity level or passing an audit...Neil and Mary remind us to focus on pragmatic mechanisms for achieving superior business results...”
—Karl Wiegers, Principal Consultant, Process Impact
Software process improvement too often reflects a significant disconnect between theory and practice. This book bridges the gap—offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Project managers will appreciate the book’s concise presentation style and will be able to apply its practical ideas immediately to real-life challenges.
With examples based on the authors’ own extensive experience, this book shows how to define goals that directly address the needs of your organization, use improvement models appropriately, and devise a pragmatic action plan. In addition, it reveals valuable strategies for deploying organizational change, and delineates essential metrics for tracking your progress. Appendices provide examples of an action plan, a risk management plan, and a mini-assessment process.
You will learn how to:
For those managers who are tired of chronic project difficulties, constant new improvement schemes, and a lack of real progress, this easily digestible volume provides the real-world wisdom you need to realize positive change in your organization.
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Download the sample pages (includes Foreword and Index)
Chapter 1: Developing a Plan 1
Scope the Improvement 4
Develop an Action Plan 23
Determine Risks and Plan to Mitigate 38
Chapter 2: Implementing the Plan 51
Sell Solutions Based on Needs 52
Work with the Willing and Needy First 57
Keep Focused on the Goals and Problems 71
Align the Behaviors of Managers and Practitioners 73
Chapter 3: Checking Progress 77
Are We Making Progress on the Goals? 78
Are We Making Progress on Our Improvement Plan? 87
Are We Making Progress on the Improvement Framework? 88
What Lessons Have We Learned So Far? 101
Appendix A: Mapping Goals and Problems to CMM 117
Appendix B: Mapping Goals and Problems to CMM and CMMI 125
Appendix C: Action Plan Example 133
Appendix D: Risk Management Example 139
Appendix E: Mini-Assessment Process 145