Home > Store

Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations, 3rd Edition

Register your product to gain access to bonus material or receive a coupon.

Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations, 3rd Edition

Best Value Purchase

Book + eBook Bundle

  • Your Price: $41.79
  • List Price: $67.98
  • Includes EPUB and PDF
  • About eBook Formats
  • This eBook includes the following formats, accessible from your Account page after purchase:

    ePub EPUB The open industry format known for its reflowable content and usability on supported mobile devices.

    Adobe Reader PDF The popular standard, used most often with the free Adobe® Reader® software.

    This eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.

More Purchase Options


  • Your Price: $31.99
  • List Price: $39.99
  • Usually ships in 24 hours.

eBook (Watermarked)

  • Your Price: $22.39
  • List Price: $27.99
  • Includes EPUB and PDF
  • About eBook Formats
  • This eBook includes the following formats, accessible from your Account page after purchase:

    ePub EPUB The open industry format known for its reflowable content and usability on supported mobile devices.

    Adobe Reader PDF The popular standard, used most often with the free Adobe® Reader® software.

    This eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.



  • Go beyond the short term and zero in on the right target and vision
  • Eliminate the gap between your company’s stated values and actual behavior
  • Deliver legendary, maniacal customer service and earn raving fans
  • Truly empower your people and unleash their incredible potential
  • Create a coaching culture that boosts performance at every level
  • Ground your leadership in humility and focus on the greater good


  • Copyright 2019
  • Dimensions: 6" x 9"
  • Pages: 416
  • Edition: 3rd
  • Book
  • ISBN-10: 0-13-485753-4
  • ISBN-13: 978-0-13-485753-4

Great organizations don’t happen by accident! For 35+ years, Dr. Ken Blanchard and his colleagues have helped thousands of leaders and organizations evolve from good to great -- becoming the providers, employers, and investments of choice in their respective industries. Leading at a Higher Level, Third Edition brings together Blanchard’s most up-to-date thinking and research on the principles and practices used by the world’s most successful organizations. Readers will learn how to:

  • Build a high performing organization
  • Create a compelling vision
  • Nurture customers and empower people
  • Tailor leadership styles to bring out individuals’ highest potential
  • Cultivate self-leaders
  • Use coaching and mentoring to develop leadership bench strength
  • Create effective teams and foster collaboration
  • Manage change
  • Cultivate trust
  • Establish a world-class culture
  • Develop a leadership point of view
  • Practice servant leadership to attain the highest individual, social, and financial results

Based on the Blanchard principle that both results and people are important, Leading at a Higher Level, Third Edition combines proven theories with practical actions for leaders in every organization, large and small.

Sample Content

Online Sample Chapter

Is Your Organization High Performing?

Table of Contents

Introduction     xxii
Leading at a Higher Level     xxiii
Why Did We Write This Book?     xxiv
How This Book Is Organized    xxvi

Chapter 1  Is Your Organization High Performing?     3

Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard
The Right Target: The Quadruple Bottom Line     4
A High Performing Organization Scores Every Time     9
The HPO SCORES® Model     10
Leadership Is the Engine     12
The HPO SCORES® Quiz: How Does Your Organization Score?     13
HPO SCORES® Quiz     13
Chapter 2  The Power of Vision     17
Jesse Stoner, Ken Blanchard, and Drea Zigarmi
The Importance of Vision     17
Effective Versus Ineffective Vision Statements     18
Creating a Vision That Really Works     19
A Compelling Vision Creates a Culture of Greatness     24
Vision Is the Place to Start     24
Vision Can Exist Anywhere in an Organization     26
Make Your Vision a Reality     27
Vision and Leadership     29

Chapter 3  Empowerment Is the Key     35

Alan Randolph and Ken Blanchard
What Is Empowerment?     36
The Power of Empowerment     37
How History Blocks Change to Empowerment     37
Tapping People’s Power and Potential: A Real-World Example     39
Learning the Language of Empowerment     40
The Three Keys to Empowerment     41
Chapter 4  SLII®: The Integrating Concept     53
The Founding Associates
The Three Skills of an SLII® Leader     54
    Goal Setting: The First Skill     54
    Diagnosis: The Second Skill     54
    Matching: The Third Skill     55
Enthusiastic Beginners Need a Directing Style     58
Disillusioned Learners Need a Coaching Style     59
Capable But Cautious Performers Need a Supporting Style     60
Self-Reliant Achievers Need a Delegating Style     60
Development Level Varies from Goal to Goal and Task to Task     61
Meeting People Where They Are     62
The Importance of Partnering with People     66
Effective Leadership Is a Transformational Journey     67
Chapter 5  Self Leadership: The Power Behind Empowerment     69
Susan Fowler, Ken Blanchard, and Laurence Hawkins
Creating an Empowered Workforce     70
Creating Self Leaders Through Individual Learning     71
The Three Skills of a Self Leader     72
Chapter 6  One-on-One Leadership     81
Fred Finch and Ken Blanchard
Establishing an Effective Performance Management System     81
One-on-One Leadership and the Performance Management System     85
Partnering as an Informal Performance Management System     100
One-on-Ones: An Insurance Policy for Making One-on-One Leadership Work     101
Chapter 7  Essential Skills for One-on-One Leadership     103
Ken Blanchard and Fred Finch
One Minute Goal Setting     103
Areas of Accountability     104
Performance Standards     105
One Minute Praisings     110
One Minute Re-Directs     113
The Fourth Secret of the One Minute Manager     116
Chapter 8  Building Trust     119
Ken Blanchard, Cynthia Olmstead, and Randy Conley
The High Cost of Low Trust     119
The Benefits of Trust     120
The Four Elements of Trust     120
Creating a High Trust Environment     121
The Transparency Challenge     124
Repairing Broken Trust     126
The Ripple Effect     128
Chapter 9  Coaching: A Key Competency for Leadership Development     131
Madeleine Homan Blanchard and Linda Miller
Definition of Coaching     131
Five Applications of Coaching     132
    Application One: Performance Coaching     133
    Application Two: Development Coaching     135
    Application Three: Career Coaching     137
    Application Four: Coaching to Support Learning     140
    Application Five: Creating an Internal Coaching Culture     142
Chapter 10  Mentoring: The Key to Life Planning     145
Ken Blanchard and Claire Díaz-Ortiz
Obstacles to Beginning a Mentoring Relationship     146
Choosing a Mentoring Partner     147
Essence Versus Form     147
The MENTOR Model: Elements of a Successful Mentoring Partnership     148
Creating a Mentoring Program in Your Organization     151
Tailoring Mentoring to Career Stages     152
Chapter 11  Team Leadership     155
Don Carew, Eunice Parisi-Carew, Lael Good, and Ken Blanchard
Why Teams?     156
Obstacles to High Performance     158
An Effective Team Leadership Approach     159
Providing Leadership Behaviors That Match the Team’s Needs     168
Strategies for Higher Team Performance     173
The Power of Teams     176
Chapter 12  Collaboration: Fuel for High Performance     179
Jane Ripley, Eunice Parisi-Carew, and Ken Blanchard
Collaboration Is Not Coordination, Cooperation, or Teamwork     179
Creating a Collaborative Framework     181
Collaboration Versus Competition     183
What It Takes to Be Collaborative     184
Collaboration: Fuel for High Performance     189
Chapter 13  Organizational Leadership     191
Ken Blanchard, Jesse Stoner, Don Carew, Eunice Parisi-Carew, and Fay Kandarian
Real Life Examples of HPO SCORES®     191
Determining the Appropriate Leadership Style for Your Organization     198
Diagnosing Your Organization’s Development Level     198
Results and Relationships: The Determinants of a High Performing Organization     198
Matching Leadership Style to Your Organization’s Development Stage     201
Applying the Appropriate Leadership Style at Each Development Level     203
The Importance of Diagnosis and Matching     206
A History-Making Organizational Turnaround     207
Chapter 14  Organizational Change: Why People Resist It     209
Pat Zigarmi, Judd Hoekstra, and Ken Blanchard
The Importance of Leading Change     209
Why Is Organizational Change So Complicated?     210
When Is Change Necessary?     211
Why Change Gets Derailed or Fails     212
Focus on Leading the Journey     214
Surfacing and Addressing People’s Concerns     215
Different People Are at Different Stages of Concern     223
The Importance of Involving Those Who Are Being Asked to Change     223
Chapter 15  Leading People Through Change     225
Pat Zigarmi and Judd Hoekstra
Five Change Leadership Strategies     225
The Importance of Reinforcing the Change     247
Chapter 16  Managing a Successful Cultural Transformation     249
Garry Demarest, Chris Edmonds, and Bob Glaser
Gung Ho!: A Starting Point     250
Managing a Successful Cultural Transformation     255
Critical Success Factors for Cultural Transformation     261

Chapter 17  Serving Customers at a Higher Level     265

Ken Blanchard, Kathy Cuff, Vicki Halsey, and Jesse Stoner
Getting Legendary SCORES from Your Customers     265
Creating Legendary Service     267
Serving Customers at a Higher Level     272
Permitting People to Soar     281
Wallowing in a Duck Pond     282
Giving Your People Wings     282

Chapter 18  Servant Leadership     287

Ken Blanchard, Scott Blanchard, and Drea Zigarmi
What Is Servant Leadership?     287
Applying Servant Leadership     290
Great Leaders Encourage People to Bring Their Brains to Work     293
What Kind of Leadership Impacts Performance the Most?     294
Being a Servant Leader Is a Question of the Heart     298
Driven Versus Called Leaders     299
The Plight of the Ego     300
Ego Antidotes     302
What Servant Leaders Do     304
Servant Leadership: A Mandate or a Choice     307
Chapter 19  Determining Your Leadership Point of View     313
Margie Blanchard, Pat Zigarmi, and Ken Blanchard
Elements of a Leadership Point of View     314
Developing Your Own Leadership Point of View     323
Become a Higher Level Leader     332
Endnotes     333
Acknowledgments     347
About the Authors     349
Services Available     371
Index     375


Submit Errata

More Information

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020